New York Service or Auto Body Dealers

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Lexus of Smithtown - St. James, NY

On 7/3/2009 2:18:36 AM papahoff wrote:
Simply ridiculous.. Service department is a joke. They don't want to perform work that is recalled by Lexus unless they break something. I had a cracking windshield trim replaced on my car and they broke my windshield! They take 2+ hours for an oil change only. I took my car in for 3 major recalls and when they "Fixed" it. Check engine light came on and Check VSC. They said it was fixed and my car was washed. After asking why the check engine light was on in the first place, I was told "What, are you a mechanic or something?" very rudely. I go outside my car is not washed so Mike Biscardi drives it and literally has to wash it himself as I see him doing it. After he washes it, he goes right back into the service garage to for the check engine light.. I guess I don't need to be a mechanic to realize how crappy their techs and customer service is.. They tried blaming me because I have an intake. A F-Sport Intake that LEXUS SELLS! They dont even know their own parts. They charge ridiculous prices. $700+ for a Black pearl emblem set when other dealers sell for $300. Avoid using if at all possible.

Prestige Toyota Scion - Kingston , NY

On 7/2/2009 2:25:38 PM boutros wrote:
Robert Rolleri was very friendly, and new exactly what he was talking about. I am a 1st time buyer and he made my experience unforgettable. He helped me find a car within my price rage, and he gave me the honest truth about the cars. Robert was not just trying to sell me any car, he was helping me find a car that is right for me to have. I would recommend Robert Rolleri to anyone that I know who is looking to purchase a vehicle.