8 North Carolina INFINITI Dealers

Just wanted to Thank my awesome Saleslady Ms. - clarkdr46

Just wanted to Thank my awesome Saleslady Ms. Neiman for being the ultimate professional. She greeted me and my daughter outside with a smile that made it easier to go thru the process. I would recommend her to anyone coming to the dealership for a New Vihicle. Give her a big raise!!!

Naz provided me with the best customer service this - ehyman1958

Naz provided me with the best customer service this morning. He patiently listened to my concerns about utilizing the electronics in my car and resolved all of my issues with his superior knowledge of the systems in the vehicle. Great experience. Made my day! Thanks to Naz and the Crossroads Team. They make us happy with our vehicle purchase.

Michael Hardy was very professional and he went over the - MENDALL &Debra

Michael Hardy was very professional and he went over the top to make buying a pre-owned car a great experience, Amber Davies the finance manager was also very nice and helpful. We love the Tahoe we purchased and can’t thank Michael enough for all his help..

I just walked out of the showroom without the vehicle - Joe D

I just walked out of the showroom without the vehicle that the GM, Mr. Melton, and I had an agreement on last night. This was the second vehicle that they tried to sell me. The first was a CPO. We had an agreement on terms, then at the 11th hour, “Oh by the way, we forgot to include the loan payoff on your trade-in, so your monthly payment is now $XXX higher.” Simple, yet rather large, mistake— I get it. “But we have a new 2023 that we need to get off the lot and can reduce the price significantly on that will bring your monthly closer to the original deal.” I was skeptical, but agreed to listen. We came to an agreement, I went home for the evening and returned this morning to sign papers and take home our new vehicle. The “finance manager” came to the table with even worse terms than the ones I rejected on the CPO last night. “The thing is, we forgot to include the loan payoff on your trade-in, so you now have to put down $1500 (there was nothing down last night) and your monthly is $XXX higher.” This was the worst set of terms that I had been presented throughout the entire negotiation. I told them that this was unacceptable— both the terms and the fact that they “forgot” to include the payoff and tried to slip-sheet increased terms TWICE. The first time— OK, mistake. The second time— either you’re incompetent or shady, I’ll let you decide. They then tried to sell me a MUCH lesser vehicle for practically the same terms. This was BY FAR the single worst experience I had at a dealership, and I’ve been buying and leasing cars for 30 years. I’ve purchased two vehicles from this dealership in the past— both incredible experiences and the service department has always been top-notch— but this entire experience was a colossal waste of time and the managers’ actions were reprehensible. Needless to say, I will not set foot in that showroom again and cannot wait to get myself into another make. They have soured us on the Infiniti brand. CAVEAT EMPTOR!!

EXCEPTIONAL service deserves recognition! - Toni Mitchell

EXCEPTIONAL service deserves recognition! My experience at Modern Infiniti was truly elevated because of James Williams, who delivered service that was nothing short of OUTSTANDING. From the moment he stepped in, James showed remarkable professionalism, attentiveness, and genuine care. His communication was clear, his updates were timely, and his customer‑first approach made me feel completely supported throughout the entire process. James didn’t just meet expectations — he set the standard for what exceptional service should look like. Before James took over, Justin scheduled my appointment and checked me in with ease. In his absence, he assured me James would take great care of me — and James absolutely did, seamlessly stepping in without a single hiccup. When I returned to pick up my vehicle, I had the pleasure of speaking with Service Manager Deon Johnson, whose warm and professional presence was the perfect finishing touch to an already excellent experience. The entire Modern Infiniti team contributed to a smooth visit, but James Williams was the true highlight — his dedication and service made this experience memorable and genuinely impressive. Thank you, James, and thank you to Justin, Deon, and the rest of the Modern Infiniti staff for taking such excellent care of me and my SUV. You’ve earned a loyal customer.

Andre sold my husband and I, a 2013 Ford Edge and we - Mary Speas

Andre sold my husband and I, a 2013 Ford Edge and we could not be any happier. I was very nervous, and he made by buying experience awesome. Modern Infiniti has awesome cars and an awesome salespeople. Thank you again Andre for my new vehicle!

Sales Manager, Cheryl Furcini, was awesome! - kimmoes

Sales Manager, Cheryl Furcini, was awesome! BMW of Myrtle Beach stated in writing that they guaranteed repair of the head unit on the used Infiniti that I purchased from them. However, when they received the estimate for a new unit they wouldn't do so and only agreed to pay the deductible. I dealt with BMW of Myrtle Beach from October through January with no luck (complete run around). On Jan 12, Cheryl at Infiniti reached out to my warranty company to see if I could go that route for repair since BMW went back on their word. She researched and found a pre-owned head unit and 15 business days later it was repaired! I appreciate her superb customer service, responsiveness, and friendly demeanor. I will never do business with BMW or Myrtle Beach again, but Infiniti of Wilmington definitely has my business.