1,451 North Carolina Cadillac/1000 Service Centers

Excellent Communication and Professionalism - Richie Pointer

I want to thank Tiffiny Williams in service of her superior professionalism while working with me on a customers vehicle. I can't say enough of Tiffiny's professional attitude and willing to assist in any way she possibly could on the matter. I HIGHLY recommend that anyone whom visits this dealership to seek out Tiffiny in service to aid them in their service needs. You will not be disappointed. Respectfully, Richie

I’m a car guy. - Matt8265

I’m a car guy. Love my 2023 Santa Fe but one of the best parts of ownership is in dealing with their Service Department. Majer Elswick is the manager and a fantastic guy. I can’t imagine dealing with anyone else for service! This dealership just continues to impress. Smart, capable, knowledgeable people! Buy here!

On time, courteous, clean. Knowledgeable. Great service... - Sarahg6660

On time, courteous, clean. Knowledgeable. Great service department. Easy to schedule every time. The end

Our Chevy truck had issues while it was in the New Bern - Larry Garrison

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!