1,451 North Carolina Cadillac/1000 Service Centers

Very honest, helpful and understanding. Broke down on... - phila

Very honest, helpful and understanding. Broke down on honeymoon, and traded in broken truck for used vehicle. We felt good that they were able to provide a fair price and helped us get back on track.

The dealership assessed the needs of of my vehicle, - sandbdieselrepair

The dealership assessed the needs of of my vehicle, ordered the parts and repairs were completed. Very good service and I’ll always let them work on my vehicle.

My truck was towed to the dealership on mother’s day - Raialexander1960

My truck was towed to the dealership on mother’s day Sunday for a transmission issue. On Monday morning, Jessie in service called me to find out my problem. He said it might be toward the end of the week before a tech. could diagnose the problem which I was ok with. That afternoon he called back and gave me a diagnose on the transmission problem and also stated that my rear brakes needed replacing which I was aware of. They do a complete check over of the vehicle while in service which I was grateful for. I told them to fix the issue with the trans. and also replace the brakes. Jessie said they might need to order the part and it would be later in the week before the truck was ready. Well, Jessie called me Tuesday morning and said the truck was ready and the total bill was actually less than quoted which was a huge relief. Crescent Ford and Jessie in service has earned my respect and business from now on. Highly recommend!!

Nightmare. - Customer

Nightmare. Nightmare. Nightmare. Just sell your Ford and buy a different brand. Save your sanity. Run away fast from Ford and this service department and never look back. NIGHTMARE EXPERIENCE.

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

Had excellent service with an electronics issue; not - eshuller

Had excellent service with an electronics issue; not always the easiest to solve. The staff was very helpful providing transportation to home and back. They also made sure my extended warranty covered as much as possible of the work. I would recommend them to anyone.

They kept our vehicle for 2 weeks and did nothing. - Konstantin

They kept our vehicle for 2 weeks and did nothing. We have error which they just removed and when we went home from the dealership this check engine light started flashing 😂 2 weeks they did diagnostic and didn’t find the problem which occurred immediately when we started to drive. Personal are unprofessional and incompetent, their manager David Gustafson need to be fired - rude and disrespectful behavior to clients. They refused to improve their work and proved that they service is low quality and they didn’t do anything for 2 weeks to find the problem

Service dept is great. - Doc

Service dept is great....knowledgeable, professional and most of all friendly! All of the service folks are #1 in my opinion, but Travis and Rickey are super stars! I actually enjoy my visits. If Ford has an awards program, the Service Dept deserves special recognition. Jim ( 28 yr USAF veteran)

Excellent service, courteous staff and professionalism of - Jerri

Excellent service, courteous staff and professionalism of employees! Would highly recommend! Service staff top notch!

Naz provided me with the best customer service this - ehyman1958

Naz provided me with the best customer service this morning. He patiently listened to my concerns about utilizing the electronics in my car and resolved all of my issues with his superior knowledge of the systems in the vehicle. Great experience. Made my day! Thanks to Naz and the Crossroads Team. They make us happy with our vehicle purchase.

Had 8:30 AM service apt. - Beachlady85

Had 8:30 AM service apt. for broken cruise control button and camera popped out on rear bumper. Waited nearly 3 hours only to be told a new steering wheel must be ordered (under warranty) as well as new bracket for camera bumper. It should not have taken that long and after 2 hrs I had to ask for update. Hope my next visit is better or I will change dealerships.