1,451 North Carolina Cadillac/1000 Service Centers

Had our first maintenance experience after purchase of a... - Unclemac

Had our first maintenance experience after purchase of a new RDX and Cody did an excellent job of explaining what would be done and the cost. He was even able to get us a slightly lower price by using a coupon from another dealership.

Nathan was very friendly and worked with me to offer me - Collin, B

Nathan was very friendly and worked with me to offer me some flexible options when i was experiencing issues with my heated seat out of warranty. He was patient and flexible.

I recently visited Flow Buick GMC in Greensboro to - Kyle Colpack

I recently visited Flow Buick GMC in Greensboro to address an issue with the exhaust on my 2023 Yukon Denali. Unfortunately, my experience left much to be desired. Upon arrival, I was greeted by a service department representative named Mark. While he appeared knowledgeable, his demeanor left much to be desired. He expressed uncertainty about their ability to rectify the issue with my exhaust, stating there were no guarantees, and quoted a fee of $100 just to attempt a fix. Frankly, I found this approach off-putting and unacceptable. Deciding to seek service elsewhere, I turned to Clinard Muffler in Thomasville. Here, I encountered a markedly different experience. The staff at Clinard Muffler were courteous, respectful, and efficient. They promptly identified and resolved the issue with my vehicle within minutes, and at a fraction of the cost quoted by Flow Buick GMC. In light of my experience, I cannot recommend Flow Buick GMC. While they may have the resources, their lack of transparency and customer-centric approach is a significant drawback. For fair and honest service, I highly recommend exploring other reputable options in the area. Avoid Flow Buick GMC and opt for establishments that prioritize integrity and customer satisfaction. Your vehicle—and your wallet—will thank you.

Don’t trust your vehicle to be serviced by Flow of... - Bobbie

Don’t trust your vehicle to be serviced by Flow of Fayetteville. We took our Jeep in for a oil change and picked it up after the oil change to find our floor board on drivers side completely soaked and passenger slightly wet . We were told the service manager would call us first thing in the am, after four calls and two txt she called me at 2 pm, to tell me we either had a leak or it rained into the vehicle . We have floor Mats that were completely dry!! After ten minutes of her telling me they did nothing wrong, but they would vacuum the carpet, I asked to speak to her manager . When he called it was one in the same. “ We did nothing to your vehicle , you brought it in like this “. Very disheartening to have such poor customer service . The vehicle only had 33,000 miles on it, smelled terrible due to the wetness... we had to pay to have it cleaned and checked for a leak... Guess what? NO LEAKS!!

Poor mechanic service and terrible customer service. - ednick2020

Poor mechanic service and terrible customer service. Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. Jason Hampton was service guy always seems to be on vacation. If you have Cadillac Problems you should find another dealer I will.

I'm the daughter of a local automotive shop 30 years - Blindsay67

I'm the daughter of a local automotive shop 30 years running. I've never seen such a blatant attempt to rip people off. As well as denying a TSB for our Yukon. This place lives up to its poor reputation. Robert Goode was rude and aggressive in our attempt to get him to respect the TSB on our Yukon. If you need absolutely need GMC dealer for a recall/TSB find a different location. These guys are crooks. We then listened to them happily bragging and talking crap about customers. A waste of our entire day.

Employees are courteous and helpful and maintenance was... - Unclemac

Employees are courteous and helpful and maintenance was done quickly and efficiently.

Was traveling from Virginia and had an engine warning - button.brady

Was traveling from Virginia and had an engine warning light start glowing in the middle of I-40. Called the Service Center from a parking lot. They agreed to see us if we could get there - which we did. They were so very kind and helpful. They got us back on the road and will forever have a special place in our heart!

Recently had my Honda HRV serviced at Flow and the staff - barnes5143

Recently had my Honda HRV serviced at Flow and the staff and service techs were more than helpful! Scott in service was excellent to deal with and took time to explain everything that needed to be addressed

Was traveling from Ohio to Georgia when my check engine - Fuzzdolly

Was traveling from Ohio to Georgia when my check engine light came on. Called then at 4:50pm and was able to get a 7:40am appointment for the next morning. 3.5 hours later three parts were installed and I was on my way. Very grateful to them.

After posting my original review I was contacted by - cnordbruch

After posting my original review I was contacted by Chris, the service manager at Flow Lexus. He explained to me what the extra charge was. Then he also offered me a free detail bc my original detail wasn't finished correctly. I really appreciate that. I'm glad he explained the extra charge to me. I will be going back for sure! The car detail was great other than the tires not being done.

Flow Lexus is my #1 choice when it comes to dependable - Lakegirl

Flow Lexus is my #1 choice when it comes to dependable automobiles and the best customer service. I am never disappointed whether shopping for a car or having service done on my car. Whether a salesman, finance professional or a service employee, they are always customer friendly, personable, and helpful! I trust the employees and the cars. I love the Lexus cars that I have purchased (have never had a problem), and because of the personnel in Winston-Salem’s integrity, my daughter (school superintendent) came down from PA, two years ago, to purchase her Lexus (through JJ). Today, I needed service assistance, and personnel assisted immediately! Russ Miller, JJ, and the service department personnel are all 5 stars! Integrity, customer service and honesty are very important to me. That is Flow Lexus!

Mazda service department has a wonderful service advisor, - Drummond

Mazda service department has a wonderful service advisor, Rebecca is the best, she's phenomenal, she's very informative, very helpful, honest & loyal I truly trust her advice when it comes to service my 2014 Mazda..she goes; above and beyond to help you. I truly appreciate her.she works hard to get the best outcome for me...Rebecca is the BEST

This used to be one of the best places to get your Mazda - caroline

This used to be one of the best places to get your Mazda serviced. However, I made an online appointment inspection on a Monday to get my Miata inspected on Saturday. When I got there, they said they don't do inspections on Saturday. Why did they accept the appointment? Why couldn't someone call or text me before Saturday to let me know? Very poor service.

I was there for a maintainance appointment. - Ssgtsmithj

I was there for a maintainance appointment. I was told that my rim was bad. I ordered a rim. The service appointment was weeks away. I found another place and they fixed my rim. I went to return the rim I ordered and they would not accept it. They told me they were special order. ????? Are you serious? They have thousands of cars like mine. I am contacting the BBB ASAP.

So I want to give xxxxxxto most of the techs that work at - tony.casbarro

So I want to give xxxxxxto most of the techs that work at this facility. So far they have done great. You are wondering why I’m am only giving them 3 stars it’s more in the way the manager and advisors act and take care of people. Even though on my last visit after I had spent 5,000 to get a cam fixed my car came out looking the same way it dose in the photos below the only reason why it got repaired there was because of the tech that was going to work on it. So I told my self I’d never bring it back and took care of the engine mount that they said I needed. So then when I got a check engine light I took it hendrick in Charlotte and come to find out they treat you well up there but they missed an oil and coolant leak. So beyond better judgment I took it back to flow mini and they found what Charlotte missed only 4 weeks prior and almost over heated my engine. So flow told me the oil filer housing was leaking and I fixed it. The quote went from 1,300 and within an hour of giving the ok. They then said it would be closer to 2k the manger said since I had such bad experience with Charlotte they would have the tech do an oil pressure test to see how bad the leak was. Once I came to pickup the 2k found its way to 2,157 give or take after complaining that charging for the diag even though I did the repairs was on they decided to take that charge since all the tech did was lift the car and look at the leak. This was after that same tech tried to sell me another engine mount that I had replaced in October cause he said it was tore and is still on my bill to this day as a declined service. There was no consideration for his mistake or did they give me any information on the oil pressure test cause until I brought it up at checkout I got a sure the tech looked at. There are no notes on my paperwork nor any explanation. The pictures below are from the car wash it never got and the courtesy vacuum that they didn’t do but said they did. If your trying to gain back trust in a customer and supposedly the parts department messed up with price issue you would think maybe you would do a little extra clean or there or at least make the courtesy basic wash and vacuum was done. Here is why they don’t care in this area you have 2 flow dealers for mini and hendrick within a 200 mile radius. So they can treat you how ever they want. It’s sad that when I take my wife’s ford in the shop we get more of a red carpet and it’s 2015 ford edge 160,000 miles and sadly has cost none in repairs. I love my mini cooper and just in past year spent over 9,000 in repairs and I’ve given up on the dealers around this area. So if you bring your car here they have some great techs but don’t be upset when they just treat you like a piggy bank. I went and talked to corporate today and it was a waste of my breath so just wanted to give a warning to all that. They don’t seem to treat there customers the way flow takes care of people at other dealers. It’s a shame cause I plan on keeping the mini and getting a new one but I will driving a good distance in hopes of a dealership that will treat there customers well.

We purchased a 2018 Nissian Titan and the extended - Crazieblu27

We purchased a 2018 Nissian Titan and the extended warranty 2 years ago. The warranty was bumper to bumper. This truck has been at the dealership with issues 4 times and now the will not cover it. A hose on the transmission popped off under the skid plate and leaked all the transmission fluid out. Somehow that is not covered. I do not suggest buying the extended warranty. It is a rip off.

I bought a 2022 Tundra the first part of 2022. - Jodessaovercash

I bought a 2022 Tundra the first part of 2022. We started having problems from the very beginning. The truck has been taken in for service three times. There has been three recalls and we continue to have brake issues. Three weeks ago we took it back to the dealership and was told they would help us to find another truck, not a word. We don’t feel safe driving this truck. It has been parked for three months. So given all of this, find a dealership that will work with you to resolve safety issues.

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Came in to have our 2020 Jetta serviced. - girl

Came in to have our 2020 Jetta serviced. Superior service. Traded it for a new Jetta. Number 2 bought from Matt Worthington. Says it all.

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB