1,450 North Carolina Cadillac/1000 Service Centers

Purchasing the car was great! - danamcneal

Purchasing the car was great! Dealing with the service manager Dennis and their Branch Manager Ty was a waste of my time. Management on the service side operates unprofessionally, relaying on the "good old boy" system rather than holding individuals accountable for their actions. They prioritize protecting their own. Disappointing experience!!!

Jessica Linville is such a good employee. - Shirley

Jessica Linville is such a good employee. She makes me feel like I am the only customer she has when I go in for service(which of course I am not). Went in yesterday for service and she handled it within a timely manner. Very, very satisfied

I never thought I would type this. - Mr. Williams

I never thought I would type this... as a lifelong Ford supporter, I almost always had great service with Green Ford. Almost. I made an appointment with them to have them look at potential issue with starting on the Ford Escape. I showed up early and spoke with James. First of all, he "didn't believe" my words that I have been dealing with starting issues until I had to show the proof. (this was actually embarrassing if I had to actually show proof). His response: Oh... Then, I asked about how long will it take because it does not make any sense to make an appointment and then wait too long (it would be nice if he told me straight that they're full or something like that and then I can reschedule). He gave me the uncertain answers (even after I told him 2 hours is the limit since it doesn't take long to diagnosis it) and then said I would have to pay $240 diag. fee even if they do not find anything wrong... (Obviously there was since I showed the proof to him IN PERSON). I told him he would be responsible if anything happens to the Escape and drove off. I get that Green Ford is the only major repair shop in Greensboro and they're already crowded with vehicles needing repairs... however, I did see some bays empty as I had the best view of them. I don't have time for "beating around the bush" or "estimates" after I made an appointment with them. That never happened before. What happened to their fast service? Seems it have gone downhill. Disappointed. How sad, really. Do better, Green Ford.

Kevin doesn’t return calls and seems unbothered with my - LydRN

Kevin doesn’t return calls and seems unbothered with my car issues. I miss Tim! Not trustworthy and no customer service. Kept car for almost 2 months and didn’t care it still made loud noises.

Great dealership to purchase a vehicle & have your - Jck1bc06

Great dealership to purchase a vehicle & have your vehicle serviced. The service department is the best in handling your needs!

Bryan Mosely great Service Advisor anticipated our needs - sherman.r.thomas

Bryan Mosely great Service Advisor anticipated our needs with our vehicles and very prompt with communication about status of repairs and issues.

The service department is the poorest I have ever had. - JH

The service department is the poorest I have ever had. Now, I know the service rating is 2.2. I took my Nissan truck to Greenville Nissan to get fixed. They didn’t have a clue what was wrong with it. My truck is an older frontier. I am pretty knowledgeable about cars and I am listed to the service person , he is just reading off the paper. They didn’t even look at the truck and charge me $186 dollars. They had a nerve to tell me that we have to start by adjusting the valves . This will cost $1800. Then we will start with the other problems. We heard a ticking noise. They did but it was not the valves. I asked them what about PO172 code. This is lean rich code. What did you do to diagnostics that. Didn’t say a word about the code. Just said, it a lean code. I knew that before I took it there. I asked them what will it cost to get it fixed. The deer light came on. They didn’t have a clue. This place is the worse I have encountered. They are just a money racket. If you have a Nissan to be fixed, you better take it somewhere else. Your Nissan run out of your service contract, you need to stay away, just look at their ratings. 2.2 Again, if you want to donate money to the service department, just give them money. You want get your car fixed.