1,451 North Carolina Cadillac/1000 Service Centers

Service Dept did great. - Donny

Service Dept did great. Very friendly and professional. Margo and Robert made sure my vehicle was taken care of

Talked with service manager about paint peeling off my... - Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

Terrible service department - esosebee51

Guy at service desk has no idea.takes weeks to get an appointment then they can order parts but don’t know if or when they can fix and install parts.Lie about trying to contact me second time.stupid enough to not know cell have a record of all missed calls.no missed calls.Then tell me if I need to drive it I can when front wheel is about to come off.

Great overall service answered all of my questions I had... - PDM

Great overall service answered all of my questions I had and the experience at Jacky Jones Chrysler Dodge Jeep Ram in Hayesville with excellent highly recommended

Quick and Easy - LuvMyJag

I have had my vehicle a couple of months. I bought it from a different dealership and was not really told much about the features. I spoke to Mike in service and he said they had someone that could help. I contacted Brock and he was able to help me with all my questions. I didn't know I had gesture tailgate!! I love my F-PACE even more.

Larry and Amear have been unresponsive and unconcerned - Razor1217

Disgustingly poor service. Zero response from service team when I came to drop my vehicle for service, as they were all in a hall passing out breakfast sandwiches. Inability to ever get anybody on the phone. No one has called me to update me on the status of my vehicle. It appears as though somebody has taken my vehicle to their home without my permission. And all-around abusive experience.

great dealership prompt return on calls. - owens.steve

great dealership prompt return on calls. very helpful. Phillip in service was especially helpful when dealing with my issues at an important time

I bought my first Subaru from this dealer and only needed - Outback Driver

I bought my first Subaru from this dealer and only needed routine maintenance the whole time I had the car. Not one problem, the several years I drove it. I traded it in for a 2020 Outback and have had frequent problems with the new computer system, including failure of the tailgate lift system, beginning with my early ownership of the car. It had been fixed and working for some time when I brought the car in for a scheduled update of the computer system. When it was returned to me, first thing I discovered the tailgate was malfunctioning again. I returned it, again, for repair under warranty. I was basically put off by the dealership and then - with no valid grounds - was blamed by both the sales manager and the dealer owner for the problem. My impression was that they didn't know what to do to fix it - so, blame the customer. A number of postings on online forums identify this as a known problem, yet I was rudely confronted by both above individuals. This morning, I received a call from the Subaru customer advocacy center that Armstrong Subaru did not wish to resolve the tailgate lift problem; that they want me to find another dealer to do this warranty work. It seems to me to be outside the purview of Subaru ideals to blame and fire the customer! When it has involved routine maintenance, Armstrong Subaru has delivered consistently in the service department. However, in this case of a warranty issue - particularly involving the computer systems - my impression is that their knowledge and skill is limited. That they would blame the customer for the problem, particularly with such aggression and rudeness in my experience, is unacceptable IMHO. In my experience, the Subaru Outbacks I have owned are amazing cars. I live on a hill, on the edge of the NC South Mountains. In bad rains, I have to drive uphill in mud, on a switchback, to get to my carport. There has never been a problem negotiating this course that would be impossible for many 4-wheelers. I now just need to find a reliable Subaru dealer.

Takes care of customers - John27915

I had a tire blowout and live far away from an Audi dealership. Audi arranged for a tow and Pecheles was able to replace tire, handle 3 safety recalls, fix the check engine light being illuminated, and investigated the EPC light coming on intermittently, which causes the engine to die. I'm not happy with my Audi (the car is a year old and one wheel is on its third tire), but I am happy with the service at Pecheles.