1,451 North Carolina Cadillac/1000 Service Centers

Excellent quality of service done in a very reasonable - npolicastro824

Excellent quality of service done in a very reasonable timeframe without any interruptions. Will use them again without hesitation.

Great dealship. - millersharon44

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

Horrible Service department. Brought in two tires & tubes... - John P

Horrible Service department. Brought in two tires & tubes (they did not have in stock and expensive to order) to have them put on my bike. Hours later get a call saying my axle threads were stripped. I question this and explained I was the last one to loosen that bolt and I did it by hand unlike the shop that uses an impact wrench. The guy on the phone told me his mechanic does 25 to 50 of these a day. When I said really, he takes off 25 to 50 axels a day? He responded "whatever, perhaps somebody came in the middle of the night at my house and stripped it." He kept pushing me if I wanted them to order one for me and estimated it would be $25. Explained not going to order until I knew the price which he then looked up and was told with the nut it would be just over $70. I said I would get one ($10 off ebay) and bring it in and that I would want the old one back. When I saw the old on it was clear it had just been stripped and still had clean metal shavings ... I said nothing nor did I say anything when I realized later they charged me to put in the new axle despite it being required to put on the new tires. I just wanted my dealing with them over but it did not end there ... When I picked up the bike there was no back brake action because they had not re-adjusted them when they put the rear tire back on which I ended up doing. In addition the chain was incredibly loose which again, I ended up tightening. Then two days later my rear tire was flat and discovered the valve stem core on the tube was loose. In addition the bike is misaligned since they put the new tires on and pulls to the right when I remove my hands. I could go into more details about their general attitude and comments from the guy I dealt with but will mention the entire staff at the service counter and the sales staff on the floor were maskless despite the law/rule mandating they must be worn. Don't care about people's politics or trust in government but it should have been a red alert for me indicating this company doesn't care about their clients or the rules. If these guys are so inept about simple changing tires ....

Awe full customer service by manager after they charged - Travis.love

Awe full customer service by manager after they charged $100 more for a diesel oil change than 3 other local businesses. Manager said everything had gone up in price? Assistant manager was rude, I’ve spent over $8,000 in service here and I even had a coupon. Do Not go here!

Honest and reasonable - Bre

A pleasure to work with these folks. We service all our cars and truck here with Joey . Best place to get you new tires with your oil change . Thank you