1,450 North Carolina Cadillac/1000 Service Centers

Great dealship. - millersharon44

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

Horrible Service department. Brought in two tires & tubes... - John P

Horrible Service department. Brought in two tires & tubes (they did not have in stock and expensive to order) to have them put on my bike. Hours later get a call saying my axle threads were stripped. I question this and explained I was the last one to loosen that bolt and I did it by hand unlike the shop that uses an impact wrench. The guy on the phone told me his mechanic does 25 to 50 of these a day. When I said really, he takes off 25 to 50 axels a day? He responded "whatever, perhaps somebody came in the middle of the night at my house and stripped it." He kept pushing me if I wanted them to order one for me and estimated it would be $25. Explained not going to order until I knew the price which he then looked up and was told with the nut it would be just over $70. I said I would get one ($10 off ebay) and bring it in and that I would want the old one back. When I saw the old on it was clear it had just been stripped and still had clean metal shavings ... I said nothing nor did I say anything when I realized later they charged me to put in the new axle despite it being required to put on the new tires. I just wanted my dealing with them over but it did not end there ... When I picked up the bike there was no back brake action because they had not re-adjusted them when they put the rear tire back on which I ended up doing. In addition the chain was incredibly loose which again, I ended up tightening. Then two days later my rear tire was flat and discovered the valve stem core on the tube was loose. In addition the bike is misaligned since they put the new tires on and pulls to the right when I remove my hands. I could go into more details about their general attitude and comments from the guy I dealt with but will mention the entire staff at the service counter and the sales staff on the floor were maskless despite the law/rule mandating they must be worn. Don't care about people's politics or trust in government but it should have been a red alert for me indicating this company doesn't care about their clients or the rules. If these guys are so inept about simple changing tires ....

Awe full customer service by manager after they charged - Travis.love

Awe full customer service by manager after they charged $100 more for a diesel oil change than 3 other local businesses. Manager said everything had gone up in price? Assistant manager was rude, I’ve spent over $8,000 in service here and I even had a coupon. Do Not go here!

Honest and reasonable - Bre

A pleasure to work with these folks. We service all our cars and truck here with Joey . Best place to get you new tires with your oil change . Thank you

Returning home from a trip to Florida, our 2011 Sonata - fishnmission

Returning home from a trip to Florida, our 2011 Sonata was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could help. He wrote up repair and told us the service techs would be in at 7:30 a.m. He would have them check out car first thing. At 6:00 a.m. Bobbi the service manager was there looking for our car. He invited us inside to get warm and asked us if we would like breakfast . We had slept in car all night. We soon had bedfast and warmed up. Bobbi visited with us for about 1/2 hour, wow we felt at home and very welcome. The bad news, our car could be fixed, but not today. We had a tight schedule and needed to be back in Ohio the next morning. We decided to buy another car. Jeremy was our salesman. He was awesome too!! We thought, were do you find these wonderfully dedicated employees? Jeremy was very mindful of our time line, and at one point had a couple of other employees helping prep new car so we were able to get on the road. Big Jon, the finance man had all our papers ready, and quickly helped us through that process. While we waiting for service techs to check out our car, I noticed a sign on the dealership window, it was an award for best hyundai dealership in 2022. I have been in the retail sector, customer service for over 44 years. We soon realized why they we given this award!!! Great experience!! We purchased a Sante Fe XRT. What a joy to drive. Everyone we encountered went above and beyond our expectations!! Thanks to all, and have a very Merry Christmas!!