1,451 North Carolina Cadillac/1000 Service Centers

We made the first mistake of purchasing a manual 2021 - Notajeepfananymore

We made the first mistake of purchasing a manual 2021 Mohave Gladiator, clutch gave overheat error the first time out on the beach. We had just had the recall done 2 weeks prior at another dealer. We took it to this dealer, and he said the clutch needed replacement. We called Mopar Headquarters, and were told it was under warranty- this dealer said he was not honoring the Mopar warranty and wanted $2800 to replace it. We said no, had it towed to dealer that did recall. The dealer in Midlothian, ran diagnostic and said there was nothing wrong with the clutch. There was another customer there with the same vehicle, he had brought his in 4 times with an emergency brake problem, they were telling him he had to pay for it as well. Would recommend steering clear of this dealer.

Parker has always been very reliable, professional and - grumpyh96

Parker has always been very reliable, professional and prompt. The staff is knowledgeable and courageous. A really good dealership!!!

It was excellent in making sure my car was in safe hands - Misskirby_80

It was excellent in making sure my car was in safe hands love love everything about service

Over the top - LEE11

Just had my Silverado serviced and extra items needed to be taken care of and I could not have asked for better service Melissa and Ben gave it 110% to make sure everything was done perfect. L Starnes

Met and exceeded all of our expectations. Courteous and... - zickerman

Met and exceeded all of our expectations. Courteous and professional regarding our visit as well as pointing out possible future needs. Our family have bought several vehicles from this dealer ship and have always been treated professionally. We will continue to use them in the future despite our distance from the dealership.

Great service department! - Max & Carol

I live in Jackson County, WV and have both of my Suzuki's serviced at Parkway. 135 mile drive but it is so worth it. I am scheduled in quickly and the work is more than satisfactory. Trevor and his service department is great! If I ever need another vehicle, I will be checking their inventory first.

Excellent Service - Nicolina

I lived in Wilmington, NC for 10 years, and my family always used Parkway Volvo for all our repairs. The staff is always friendly and does a great job. Thanks Parkway, we will miss you!

Beware of their service department!!! - Davenj23

Beware of their service department!! I have taken my wife’s 2012 Honda Odyssey to Pecheles Honda for all our service needs for the past 3+ years. In the past month they have completely lost my trust and my future business. A few weeks ago we brought our van in for a routine oil change and went ahead with the recommended rear brake pad change. Immediately upon leaving Honda I realized the brakes felt soft and required more effort to apply the brakes then they had before. Also on my drive home, I went to use the windshield washer fluid while driving and it sprayed momentarily and then stopped due to it being empty! Once I was home I popped the hood to investigate why the fluid stopped. Not only was the windshield washer fluid EMPTY, the coolant reservoir was empty as well as the radiator itself! Multi point inspection and fluid top offs are annotated as being done at every routine maintenance visit. This is not being done at Pecheles Honda! It does not end there though, the car was taken back and fluid were topped off and brakes were bled. The very next week the car was returned to Pecheles Honda department for the a/c blowing warm and a front axle seal being recommended to replace by the service tech at the previous visit. Pecheles immediately serviced the AC as a shotgun troubleshooting technique which cost $140 and did not fix the problem! When I picked up the car I found the ac still blowing hot. I immediately asked that the service manager come sit in the vehicle with me to see for himself. After 10 minutes of the service manager trying to Justify the ac as being OK... he finally concurred with me that it was not right or fixed. I received no update on the vehicle that day or the next. The third day I call them for an update and I am told that it was fixed the day before and they were keeping it for testing purposes. An hour after I made the call I receive a call from the service manager at Pecheles. He assured me the car is fixed and that he has made everything right by not charging me for the fix they most recently did. I questioned him as too why I wasn’t receiving a refund for the Ac refrigerant service that was done and didn’t fix anything. He reluctantly refunded this service. The service he was so eager TO cover was a $26 AC Clutch relay. To end this incredibly messed up month of service with Pecheles the AC is STILL NOT FIXED!!! The car will now be driven further to another Honda service department so we regain our trust in how our vehicle is being maintained. Short version: beware of Pecheles service department. There technicians constantly miss steps as simple as not topping of fluids at your routine maintenance visits and the service associates, service manager, and OWNER are money hungry liars that would have easily scammed my wife out of a serviceable reliable car by not maintaining it properly and taken every dime she had if I were to have been deployed during this time period. Shame on Pecheles Honda for treating loyal customers this poorly. A change needs to be made in this service department.

Service appointment - Deana Foster

I recently had my Corolla serviced staff was excellent as usual. Pecheles has an awesome staff. Always helpful and nice. Love Pecheles Ford Toyota always