1,451 North Carolina Cadillac/1000 Service Centers

Dealer responded via phone. - ttaylor8306

Dealer responded via phone. Representative very courteous and answered the main question I had. Wasn't the answer I wanted, but at least she didn't stall when asked. Overall, a good experience.

Anthony Taylor went above and beyond to help me with my - leighmabry

Anthony Taylor went above and beyond to help me with my HR-V. As I was traveling to help my elderly parents, my dad fell and I drove from Shelby, NC while needing my Renaldo Honda to service my oil change. Dunn's Fast Lube people informed of the transmission cap and oil plug leak. Anthony and tech, Jacob, cleaned up transmission fluid discharged around the motor, replaced and capped properly. Now I can safely return to my husband and puppy in almost 4 hour drive home. Thank you, Anthony and Merry Christmas!

these people are dishonst and liers now the are a cadalac... - rcjumper

these people are dishonst and liers now the are a cadalac dealership watch out the are trixters....they told us that we had a battery problum and the battery that the car came with was missing and there was a walmart battery in our car why whould we put a walmart battery in our new car when the one it came with was under warrenty for another year and had the stones to tell us we should have walmart tighten the connections on the batt .the battery thats in there dosent even fit the car its to tall for the battery compartment so its easey to tell some one switched the battery at the dealership

This is going to be lengthy, but I feel it is worth the - superchargedblackbird

This is going to be lengthy, but I feel it is worth the read for anyone. For over a year now, I have been taking my Ford Explorer to a different local dealer to diagnose a noise. They told me immediately that the noise was a wheel bearing and they had it in stock on the first visit. When I left, the noise was still there. I went back immediately and they said that my "tires were shot". Three days later I notice the wheel, where the repair was just completed, to be dripping with grease. I took it back in and they told me (after 3 days) that the axle shaft was broken.... after picking it up from that repair, the noise was still there. I was advised that I still needed to replace my tires and to get an alignment. After the alignment and new tires, the noise was not only still there, it was worse... and even worse, the vehicle pulled to the right and the steering wheel was not straight. I took it back and had a second alignment done and was assured that it was fixed, but it wasn't... it just kept getting worse. Now, the vehicle drove crooked down the road in addition to the steering wheel and now worse noise. Being completely devastated and at my wits end, I drove just a tad farther to Scenic Ford Lincoln. I had about an hour conversation with the assistant manager of service and scheduled an appointment for the next week. After that appointment, My Explorer is FIXED and drives/rides like a new car, and the noise is gone! I cannot begin to tell you how welcoming and resolving this experience was with Scenic Ford! They have earned my business and I will continue to visit them for my routine maintenance needs and repairs! I have found my new Ford dealer, who does not pass me off like just another number in line!

I brought my F150 to the service department to be fixed. - laruewalker33

I brought my F150 to the service department to be fixed. They lied about what was done then the manager swore to it. I kept my voice down and spoke kindly to the manager on the phone. Since he had no way of justifying his employees’ actions, he hung up on me. If you want to be ripped off, then take your vehicles to this place to have it serviced. Then you will have to take it to another service department that knows how to fix vehicles. I wouldn't recommend their service department to work on a bicycle, much less my vehicle. All your lying will not go unnoticed and will eventually catch up to you. The BBB will be aware of how unethical this business is.