1,451 North Carolina Cadillac/1000 Service Centers

My service experience was rude and distant No - Madeleine

My service experience was rude and distant No consideration of my age. One representative was rude and no explanation of concerns

First maintenance service visit - LF2017

Very convenient, pleasant & professional. Service performed in under time frame indicated. They were even able to add on taking care of a manufacturer advisory issue without needing to schedule an additional appointment.

I took my car on January 26 because it would stop and all - sexyy39

I took my car on January 26 because it would stop and all the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Friday and Saturday as told to me by the representative . On January 29 I was informed by the same representative who happened to be polite on that day that the cost will be $3141 which I don’t have. I had my car towed to a mechanic on January 30 and he was unable to work on it due to the codes and it would have to be taken to a Hyundai dealership. I had my car towed to Johnson Cary on February 1 and the 2 representatives I spoke to were very nice. The cost to fixed my car $612 a far cry from $3141 for the same issue. I would not recommend Sports Durst to anyone. That one representative was rude. I even reached out to Hyundai Corporate.

They don't value they customer's time - John F.

New to the area and we own 2 Mazda vehicles. We received a recall notice for one the vehicles. Called up Sport Durst Mazda to schedule the recall service appointment, had the hardest time trying to even get an appointment. Since it was a recall they needed the VIN, which I did not have handy at the time. So, after a few minutes of trying to get the Rep. to schedule the appoint and that I would call in later with the VIN, I was able to get her to agree and schedule the appoint. Then I remembered we just received the property tax bill, and that would have the VIN on it. So far, other than being a bit annoyed by their process, I was okay with the whole thing. Now we get to setting the date and time, I ask for how long it will take to do the service. She informed me and I requested a loaner car. She than told me that they don't offer loaner cars for this type of service appointment. I just told her to forget the appoint and thanked her for her time. It's a shame, because our old dealership, Mazda of South Charlotte, treats us so well. They always have loaners for us no matter the appointment. We never have to jump through hoops to get an appointment to begin with. If this is how Sport Durst Mazda treats their customers, I will never purchase a vehicle from them. I would rather purchase from Mazda of South Charlotte (even with the drive - it would be worth it!!). I was really surprised by the level of customer service, or lack-there-of. Anyway, they just lost a customer in us. We will take our business to a place that values their client's time and know how to deliver exception customer service. There are just too many other great dealerships to choose from to settle for this poor level of customer care. Kind of makes sense why they have a 2.5 out of 5 star rating.

Great every time! - Yasmin Henson

Every interaction I have had with this staff has been great! Everyone is always courteous and extremely helpful! Whether it was a scheduled appointment or just walking in, I'm helped within minutes and very pleased with the service! Thank you guys!!

Have had major and minor work done here on my f150. - James.fanning

Have had major and minor work done here on my f150. Shannon has always gone above and beyond to work with my budget and time.

I have used this dealership multiple times to get my... - Ansh P

I have used this dealership multiple times to get my Chevy Camaro serviced and they have never disappointed me. They have nice advisors. Kenny goes above and beyond to help the customers.

Prompt Service - happycarlady

The workers were very friendly. The service did not take as long as I expected, and I was very pleased with the service I received.

We experienced an out of town emergency when the - Pbengelman

We experienced an out of town emergency when the transmission failed on our 2023 Pilot Elite. We were 7 hours from home but the service department quickly responded and diagnosed the transmission had failed. Within 4 days they ordered the part and had the new transmission installed. Everyone we encountered was very supportive and responsive to our situation. Savannah Smith was exceptional in going above and beyond to deliver quality service. She was extremely kind and patient with us.

I couldn't be happier with the work i received at... - Pmduffy19

I couldn't be happier with the work i received at Stott's. We are rv'ing around the states and needed work done on the van. I was reluctant to go to a dealership but boy was i wrong! Their service was kind, professional and they went above and beyond to fix a fairly mysterious problem. I cannot recommend them enough! It is not often a mechanics garage can be so reassuring and helpful. They genuinely care. Got vehicle trouble, don't think twice and take your vehicle here. Hardworking and honest and more than reasonable. If we are ever in the Carolina's again we wouldn't hesitate travelling 500+ miles to use them again! Everyone we dealt with was fantastic!

amazingly fast and better deal than I expected - tonygal

My salesman, Gary, and the manager, Bill, worked together to offer me a better deal than I expected. I would definitely recommend them to anyone. I went in for service, joked about a good deal for a trade in and upgrade. Was I surprised when they made an offer I couldn't turn down. Drove away in a great new car.

Impressed with attitude and performance of the service - Georgy

Impressed with attitude and performance of the service team, especially Mr. Jay Diaz. Thank you! Georgy