1,451 North Carolina Cadillac/1000 Service Centers

Absolutely awful. - Chrisdc1114

Absolutely awful. Their service department overcharges, is extremely rude and takes 5 times as long as it should to complete work. Avoid at all costs if you value your time and appreciate courteous and fairly priced service.

The technician that worked on my truck 5 Stars. - Chris

The technician that worked on my truck 5 Stars. The issues: Strike 1: The "Service Advisor" that I had was subpar on knowing the status of my vehicle after 3 hours for a battery check. Strike 2: Professionals and taking responsibility lacking blamed the 3 hours of not knowing the status on being busy and that he also took a lunch break. (He treated me like a number not a customer, his facial expression were as if I was an inconvenience.) I was very clear on my expectations on being kept informed from that moment forward. Strike 3: He failed to keep me informed by the agreed 30 minutes time of the status. (This was a second chance to redeem his self from the previous lack of action or caring that he demonstrated.) Talked to a member in Management of my concerns. I also gave him my contact information on Friday 3 Jan and left it again on Monday 6 Jan with the Service Department. If I had been kept informed and professional this could have been a 5 Star visit. Take responsibility for your actions and remember that we thr customer is why he even has a job. (I will not put his name on this forum but I will never use him again and may never used this dealership as a result.)

Very Prompt is Scheduling service for vehicle. Offered... - BSmith

Very Prompt is Scheduling service for vehicle. Offered shuttle service. All employees very courteous.

Annira Frost should get promoted to Assistant Service - dn199010

Annira Frost should get promoted to Assistant Service Manager immediately. Her positive attitude towards her customers and job is far beyond anything that I have experienced in a long time. She kept me informed about my truck and she even showed me features that I didn’t know existed. She is a true asset to Thompson GMC.