1,446 North Carolina SRT Service Centers

The service department is the poorest I have ever had. - JH

The service department is the poorest I have ever had. Now, I know the service rating is 2.2. I took my Nissan truck to Greenville Nissan to get fixed. They didn’t have a clue what was wrong with it. My truck is an older frontier. I am pretty knowledgeable about cars and I am listed to the service person , he is just reading off the paper. They didn’t even look at the truck and charge me $186 dollars. They had a nerve to tell me that we have to start by adjusting the valves . This will cost $1800. Then we will start with the other problems. We heard a ticking noise. They did but it was not the valves. I asked them what about PO172 code. This is lean rich code. What did you do to diagnostics that. Didn’t say a word about the code. Just said, it a lean code. I knew that before I took it there. I asked them what will it cost to get it fixed. The deer light came on. They didn’t have a clue. This place is the worse I have encountered. They are just a money racket. If you have a Nissan to be fixed, you better take it somewhere else. Your Nissan run out of your service contract, you need to stay away, just look at their ratings. 2.2 Again, if you want to donate money to the service department, just give them money. You want get your car fixed.

Their service department is top notch They are very - Alan_condo

Their service department is top notch They are very prompt and efficient Very trust worthy as well

EDITED: I was in Saturday to have an oil change with your - Greg Kelly

EDITED: I was in Saturday to have an oil change with your service department. I had a coupon for 2 full synthetic changes for $120 I believe, and at first the acting service manager said it wouldn't apply because it takes semi synthetic oil. I brought up that my car takes fully synthetic oil, or that is what I preferred. She couldn't get the coupon to work. I looked up the oil part number from the invoice on the mopar site, and it said it was not compatible with my vehicle as it is not fully synthetic. I called and spoke to the acting service manager, as well as the parts manager. They were both very courteous. They said it was fully synthetic that was put in, but nothing that is in the documentation reflects this, or being told my car doesn't take fully synthetic initially when I know that it does. I just don't want this to cause any potential issues, and I wanted fully synthetic oil. I have kept the part number and screenshot from the mopar site, as well as the invoice with the same part number from the service department for my records that both say it's not compatible with my vehicle. Any response would be greatly appreciated, before this becomes a potential major issue. Emailed these to the service manager and haven't heard back yet. Tried to contact Mike, but was told he just left. Oil all over the hood as well. EDIT: the phone call did little to rectify the situation. Sent a pic of a box with the oil that was supposed to be used, and another of a backside of SOME box with the right part but couldn't explain the wrong part number on the invoice, at all. Andy seems to be a great service manager though. If you're ever in this situation of the right oil being in your car, there is a company called Blackstone Labs that will test it. I'm doing it now, and if it is not fully synthetic which I asked for. Man o man, This will turn into something. Couldn't use the coupon either, and no additional offers, or promotions we given after this unprofessional mishap. Might contact the FTC, and NCDOT which deals with these situations, as well as dealer fraud. Also, I was treated very passive aggressively when I went there to purchase a new vehicle, which I bought elsewhere. There are way more competitive dealerships, who treated you like they want your business. Basically none negotiable, but with the bloated inventory of 23 models, and the hornets which are rebranding Alfa Romeo no one wants, as well as the ev's prices are dropping everywhere. Many dealers did this to themselves. Stellantis is killing Dodge

TIRE LIGHT IS FINALLY FIXED! - Carrie Anderson

I had an issue with a tire's TPMS sensor. Where I purchased the Nissan Versa from, they did not help me, went someplace else and bought a new sensor,light was still on! Called this place, they said bring it in we'll take care of you. And they did! Right at this dealership! They 2 men who helped me were great! They felt like my big brothers! Thanks Griffin Nissan! Thanks so much!

Jaylen was professional, friendly, and dedicated to - geoff.mcnamara

Jaylen was professional, friendly, and dedicated to customer satisfaction. I was impressed with Jaylen's personable approach, which kept me apprised of every aspect of services rendered.

Hall Hyundai in Elizabeth City did an amazing job of - Chesapeake, VA Family

Hall Hyundai in Elizabeth City did an amazing job of servicing my 2019 and 2022 Hyundai Kona Limiteds. They were able to get them in, perform the maintenance, and get them back to me just as they described. The service department exceeded all of my expectations and our customer service representative (Khaliya) was a fantastic. She did everything she said she would do and took care of all my needs. The team at Hall Hyundai Elizabeth Ciry is just great.

Great customer service, attention, and professionalism. - omar.i.menendez

Great customer service, attention, and professionalism. Ball Toyota keeps improving every year. Very satisfied with their services!

The service department is rude and will hassle you when... - Travis Hall

The service department is rude and will hassle you when using your warranty. Charge extra for parts to get money from the customer even though your warranty pays for parts and labor. Make sure they test and work on what you ask them to, because they will charge you for services you didn't ask for and will look to you to pay for it. Make sure the warranty company you choose is on the phone when talking to them so they don't get over on you.

My daughter had her ford edge towed to Hastings Ford for - nobles

My daughter had her ford edge towed to Hastings Ford for a brake issue. It took nearly 4 weeks to fix. $1880.00 for brake repair, which is extreme plus $1200.00 for car rental. Total $3080.00. We learned the reason it took so long is they don't have staff to do the work. We wish they had told us that 4 weeks ago. The service at this place is a really bad joke. We will never ever buy from or take anything for service to Hastings again. I would not recommend Hastings Ford service to anyone. You have been warned.

Over the past two weeks, I’ve had to stop by Acura for a - Alexis M. Greene

Over the past two weeks, I’ve had to stop by Acura for a couple of minor concerns with my vehicle—both times without a scheduled appointment. Each time, my service advisor, Keith Kirkpatrick, was more than happy to assist. I truly appreciate this dealership and the exceptional service Keith provides. I never have to worry, because I know I’m always in great hands!

I took my 2023 Colorado in for service and Sarah did an - Brian

I took my 2023 Colorado in for service and Sarah did an Awsome job of taking care of me and keeping me informed! Thank You Sarah!!

Love this place. - marvinwhall92

Love this place. John T. is the main reason I keep coming back. Always great price, never a long wait, finally don’t feel cheated by a service dept.

Can not get FIAT WARRANTY to even call me back. - Furious Fiat buyer

My car has a warranty repair. I was told I would be able to service it where I bought it. Roseville, CA). THERE IS NOT AN AUTHORIZED WARRANTY REPAIR IN ALL OF SACRAMENTO, CA. THEY SENT MY CAR ALMOST 100 miles away. It is completely out of my control. I have no car for work. Rental car has been turned in twice. They’ve had my car three weeks! NO ONE WILL TELL ME OR THE DEALER WHAT IS GOING ON. I am contacting channel 3 in the morning and every TV Station with news in my area. This is outrageous ! I am writing to local newspapers. No one will help me. Paid cash for my car. Nice way to do business. Take the money and then totally screw the consumer. I hate this car and if I EVER SEE IT AGAIN I AM SELLING IT.

Took my Carnival for an oil change, tire rotation and - Nfreeborn

Took my Carnival for an oil change, tire rotation and recall on Jan 17. Kaitlyn greeted me with a smile on her face and made me feel so comfortable. The husband always handled everything car and I’ve always felt kinda intimidated in auto spaces. Kaitlin could not have been nicer and more thorough in answering all my many questions. She never made me feel rushed and she took the time to explain my warrantee and even printed it out so I’d have my own copy. When it came time to arrange my Uber she made that seamless and even sent me a personal text assuring me I’d be where I needed to be on time. I was very worried my car wouldn’t be finished in time for me to grab the children from school carpool due to the Recall. She worked her magic and made sure this Mama got to her kiddos, which was so very kind and appreciated. Now all of the above would have been super but to top it off she just had such a genuine air of kindness and service. A natural. I don’t know if there is any shout out you could give to her but she really is a light and deserves some kind of pat on the back. Tammi was there in the office as well that day. She was equally kind, helpful and genuine. What a gift to have two efficient, helpful and friendly ladies by my side to navigate dealing with car stuff…which again is usually not my thing. Thank you Kaitlyn. Thank you Tammi. You all made my day less stressful and I actually enjoyed taking care of my car, double win!

Super clean environment, welcoming, and excellent - Jab38

Super clean environment, welcoming, and excellent service. My car was smiling and so was I!

Great place to have a VW serviced. - Joe Rose

Great place to have a VW serviced. I took my 2012 VW Eos there yesterday for a NC state annual inspection. Service advisor was Tristan. He was great. Everything was handled very expeditiously, and I was just a walk-in. I highly recommend this place for VW service.