1,450 North Carolina SRT Service Centers

Bought a '24 Toyota Tacoma SR. - Miguel.lujano

Bought a '24 Toyota Tacoma SR. Had excellent customer service with the sales department. At 5k miles we took the truck to get serviced, the technician noticed that the battery terminals were corroded and charged us to clean it. A couple weeks ago the truck died at 7,800 miles. Called the dealership to ask about getting it towed to their service department. We were told that they were not in charge of towing. We reached out to our insurance and were only able to get it towed home. After speaking to some friends, we were able to get it towed to the closest dealership which is in Rock Hill. RH dealership diagnosed it as being improperly wired aftermarket foglights. They disconnected the foglights and said the truck worked. Next day when we picked up the truck it started shaking and all the lights came on, we took the truck back to RH and the next day we were told we need a catalytic converter which would run us 3k and would not be covered under warranty because of the foglights. I reached out to customer service and was told that we should not have been charged for the cleaning of the corroded battery and that we had roadside assistance until '26 and that this should have been relayed to us. We were advised to get a second opinion on the catalytic converter so we towed it here. The technician went off the notes from previous dealership and told us the same thing, which defeats the purpose of a second opinion. We called customer service at Toyota and were assigned a case manager. Case manager said that it was highly unlikely that fog lights could be the cause of a failing catalytic converter and said Toyota would cover 50% of the repairs and would pay for a new battery and terminals. I have reached out to the general manager at Town and Country to see what can be done about the other 50% and have been told by 4 different people that he is in a meeting and will reach out to me. It has now been over 48 hours and we have not heard back. This is a 39-40k dollar truck that was purchased in the hope of not having to deal with issues like these. This has also been a daily driver which means that we have had to take off of work. We have been without this tacoma for 2 weeks now and hope that the general manager is able to help us out. Again, the sales team was amazing but the rest leaves much to be desired.

Friendly staff. - Djandib

Friendly staff. Check-in was easy. Chris Wagnor checked my van with me about my concerns to make sure they knew what the problem was.

I’ve maintained maintenance here for years and never had - HarrisO23

I’ve maintained maintenance here for years and never had any issues until recently. My Check engine light came on and I called the dealership prior to taking my car to make sure my warranty is still active which I was told it was. I get to the dealership only for the service manager to tell me my warranty has expired, which wasn’t true. Nissan Consumer Affairs confined my warranty was active. We worked through it, I took my car back. However, my issue wouldn’t be covered by my warranty but by my insurance , which we didn’t know the issue prior to misinformation of my warranty . I’ve had my car for 5yrs, purchased it from here. My engine cover was removed and I went back to get it only for them to tell me my car never had an engine cover because they looked at another car of the same year that doesn’t haven’t one. That car has nothing to do with mine. I’ve had my car for 5yrs and know for a fact that there has always been an engine cover . They told me my 2020 Sentra never had one. Excuse me, you have looked under my hood maybe once or twice compared to me having the car for 5yrs. The audacity to ask me, if I had an engine cover where would it go, is it bolted or clipped in? Clearly the bolt and engine cover is missing. It was an insult to tell me I’ve never had an engine cover , the same cover I’ve been looking at for 5years. The same service manager who told me my warranty expired was the same person who said I never had an engine cover. He was wrong about my warranty and just as wrong about my engine cover as well. I just wish they would own up to removing my engine cover and losing it instead of basically calling me a liar. I just want my engine cover replaced.

Customer service overall and Finance assistance, what - tthavis

Customer service overall and Finance assistance, what little Tim Cousins provides, is pathetic, don’t.

My experience at Carolina Nissan in Burlington, NC this - melchor1106

My experience at Carolina Nissan in Burlington, NC this morning - 12/12/24 I took my ‘24 Nissan Frontier in for its first service. I arrived for my appointment, pulled into the receiving bay, explained who I was and why I was there. A man (Phillip?) greeted me, took my fob, and showed me to the waiting area. The waiting area was clean, bright, and full of things to keep a waiting customer occupied. There was coffee, doughnuts, a BIG TV, and even free video games. As I waited, Phillip text me to say I could contact him with any needs/questions I may have during my service visit. After about an hour, my truck was ready. Oil change, tire rotation, chassis lube, etc. was all it needed. I was pleasantly surprised that the service was free, as it was included under the extended warranty and service plan I bought from Nissan when I purchased my truck back in June. (I purchased from Carolina Nissan) It was a fine experience and I had no trouble at all. I saw none of the negative things people are saying in these reviews.

Stopped in without an appointment. - Peggy

Stopped in without an appointment. Their service manager Mark was able to get me in without hesitation and was extremely cordial. Very fast service and convenient without the usual long wait elsewhere

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car - bbree

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. She also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. To me this is unacceptable as every other car service at any other shop I’ve had they are very great with communication and if your car is going to be staying over the weekend, by end of business day, you were provided adequate updates for service. There was also misunderstanding and miscommunication around taxes and fees applied leading and me being surprised at $63 additional fee. Upon bringing this to Elysia’s attention, I was met with non-accountability and passive aggressiveness and asking to speak with her manager. Her manager showcased the same lack of accountability and understanding, and on my way out, I was treated to more of Elysia’s passive aggressive tones. I found the whole process unprofessional, and will never bring my car here again . If you don’t know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work!

Antonio kept me informed and listened to my service - tarheelherk

Antonio kept me informed and listened to my service needs! The work was performed quickly and I picked up a clean fully functioning Kia Soul. Thanks!

Hunter Subaru is TOPS in my book. - Krpaige100

Hunter Subaru is TOPS in my book. I have purchased just approximately 25 new and used cars for our family. And I can honestly say that Hunter Subaru has the BEST Sales and service teams of any Subaru dealership that I have dealt with. Hunter Subaru genuinely wants to please the customer. Their Service department is second to none! Jhon Salguero has been my service advisor on 3 separate occasions. He and his team seem to know Subarus inside out. They will not disappoint you. All my maintenance and warranty issues were properly addressed. I have been able to quickly get in and out of the dealership whenever I made an appointment. Mark, was one of the mechanics who worked on my 2024 Outback Touring XT three times. Whether routine maintenance or something more complicated, he got the job done.

Bob King Hyundai’s service department has completely - Zach

Bob King Hyundai’s service department has completely turned things around and is now a place I can trust with my vehicle. In the past, my experiences weren’t great. However, since their new Service Director, Mathew, took over, the difference is night and day. The team now goes above and beyond to take care of both you and your car, making sure every need is met with professionalism and care. I used to dread coming in for service, but now I have complete confidence that my car is in good hands. Highly recommend!

I believe the service department attempted to lie to me - amycirca1979

I believe the service department attempted to lie to me about services I did not need. Told me I needed a new battery and that mine was at ZERO battery life. I knew they were full of it and had it tested elsewhere at two different places. Battery was at 100%. I have no proof but I also think they disconnected my.license plate lights to try and get me to fix them but I said no. Another dealership found connection inside panel was unplugged. Beware, this is not the first time they attempted to deceive me as it happened years prior as well.

I previously left a review on Google that explained how - T. H.

I previously left a review on Google that explained how Modern Hyundai threatened to call the police on my disabled 70 year mother after they refused to acknowledge the service agreement that Modern negotiated at vehicle purchase. I have an update. My mother has since taken her vehicle to another Hyundai/Genesis store in which they acknowledged/accepted the agreement without complication. I have emailed both the Modern owner, Mr Fowler, and the store's GM, Mr Wilborne twice regarding the matter. Neither of them have responded. While I'm disappointed, I'm thankful there was another Hyundai dealership who had the integrity to honor the contract that Modern negotiated but failed to honor, themselves. At the least, a formal apology is appropriate. I would greatly appreciate if Mr Fowler and Mr Wilborne would respond to my emails pertaining to the matter.

+ 5 Carolina Kia is and will always be my go-to for car... - Tonya Monteiro

+ 5 Carolina Kia is and will always be my go-to for car service. I love the spirit of the people and the whole atmosphere. Everyone is always so friendly and welcoming. There is no other better dealership in my 52 years that give better service in my opinion. I recommend them to all I can. They put you at ease and explain in detail the workings of your automobile. Special thank you to Neal, Chris and Haven, and the entire Service Department.

Everything is so great at this dealership! The service is... - leahrose90

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations!

Awesome Experience - Sue

I went to Abernethy for extended warranty repairs on my Jeep. Robert in service was outstanding! Promptly found the problem and repaired. During my wait, I found a new Dodge Journey and ended up leaving in it! Mike Lovelace was great to work with. No pressure and so accommodating. Mike Long went to work and put together an offer that made us both happy! Richard Kolbe in finance closed my deal and was also great to work with. They have earned my business going forward and I hope anyone reading this will at least stop by and give them an opportunity to earn yours! I’d give them 10 stars if I could.