1,450 North Carolina SRT Service Centers

I would think that a customer could get a dead animal - daf1435

I would think that a customer could get a dead animal removed at no cost as a customer courtesy after spending a good amount of money for tires.

We purchased one vehicle from Matthews and felt we got a... - 2bbeasley

We purchased one vehicle from Matthews and felt we got a great price for a high quality car. The service department is very reasonable, friendly and always professional. We get all of our cars serviced at Matthews.

blessed - laura.bridgett

Good people work with anybody and really walking mans best friend large selection of cars friendly service I'm very grateful for the people at Matthew motors

Trustworthy Mechanics - Theresa_J

These guys are always honest and fair. While other garages have tried to sell us parts and/or services we didn't need, we have never had that experience with Matthews Motors. As a woman, I've had bad experiences with mechanics taking advantage of my lack of knowledge about cars & about good prices on repairs. Both my husband & I feel comfortable in doing business with the staff here, & I'm comfortable going in alone. They have never tried to fix something that wasn't broken or otherwise sell us what we didn't need. I like that a lot and will always do business with them because of this trust. When we needed a new car a few years ago, they gave us a very good deal on a car in a color that stole my heart & a seat that fit me perfectly right. It's good to see so many Matthews Motors logos on local cars now ~ we hope they'll always be around and that their business continues to grow. Keep up the GREAT work, guys; don't ever change your honest ways!

Very friendly, knowledgeable team! Thank you for prompt,... - ericn180

Very friendly, knowledgeable team! Thank you for prompt, friendly, high quality service. I was traveling and my Subaru had the engine light come on. The problem was diagnosed correctly, remedied and I was treated very well by everyone at the dealership. Eric

Maxwell Volvo does excellent service. We were given the... - gpoteat1

Maxwell Volvo does excellent service. We were given the price of the service before the vehicle was bought in, that is a good thing that you know what your service will cost before you get it done. Service personnel was great. Car was ready in a timely manner. They also washed my car (this is excellent), which I was not expecting. Great job on everything.

Service center is either scam artists, or incompetent. - TS6467

Service center is either scam artists, or incompetent. Had a diagnostics done at a different car shop that said the check engine light in wife's Mazda 5 was a bad 02 sensor and that the Mazda service center HAD to do it. Called, told them the issue and made appointment to drop off car. Got a call from them that they performed another diagnostics (that we paid for again) and that they had to order the 02 sensor, which would take two days. Asked them why we dropped the car off if they didn't have the part....no answer. They also said a tie rod needed replaced, which we agreed to. We set a date to come back and thought we paid the bill in full ($518). Wife just picked it up and was charged another $411. So $929 for a diagnostics, tire patch, one tie rod end, and one 02 sensor. Hope they enjoy the money because we'll never be back!

Alyssa Lausch in service is amazing! - Christine

Alyssa Lausch in service is amazing!! I brought my vehicle in for a 20,000 mile service and she had them check everything on it. She even went over the 100 point inspection with me and explained everything great!!! I will defiantly be coming back here to have all of my vehicles serviced with Alyssa!!

Update: 10th Feb: Towed my truck from Medlin to Deacon - sunbeamfanhua

Update: 10th Feb: Towed my truck from Medlin to Deacon Jones. Deacon Jones took my truck in without any problem. They also provided me a brand new SUV as a loaner. I won't make any purchase or use Medlin's service in the future. I won't recommend Medlin to anyone I know. Purchase experience was really pleasant, but service department , especially the manager James Stroud, is not helpful and does not seem to care about customers' needs, only does the minimum, does not follow what are required to be done by dealership under courtesy warranty. The most unpleasant part is he gave me "education", start saying: I am educating you... No, James, you should provide service not education.There is an old lady Stephanie Ferrell working at service department, she did not care about helping solve my issue, all I could hear from her was: this is on GM, not Medlin, if I do that, then Medlin won't get reimbursement in a very aggressive way. Took my brand new 2024 GMC sierra 1500 which is purchased from Medlin 6 months ago and only has 5300 miles in on 5th Feb, I was told it needed valve body replacement , this part is on national back order, they do not know when the part will arrive. Medlin said they did not have any loaner available so they sent me to Hertz to get a rental car which is a Malibu. On 8th Feb, I noticed the rental car's AC could not blow out any cold air, I opened up all the windows it was still super hot. This is unacceptable for me to put my 9 years old daughter into that car. So I contacted Medlin service department, I was told to work with Hertz directly. I contacted Hertz, they said they do not have any other vehicles available. So I contacted Medlin service department again see if they could provide me a proper vehicle I can use while my truck is out of service. The manager James Stroud was not willing to help by saying providing a comparable vehicle is not warranty required ,that would also cost $50 more per day, which GM wound not reimburse them. He also "educated" me that I could go to any dealership in the country and it did not to be Medlin, also he did not mind working on my truck at the same time like he is doing me favor. When I returned the rental car back to Medlin on 10th Feb, James Stroud told me he did what he could but just not what I asked. I attached the Service Bulletin -GM Courtesy Transportation and Roadside Assistance Program which my truck is under covered for reference, I do not think I received the required services. And Medlin, service department manager James Stroud seems does not care at all.

Got my first oil change and tire rotation. - isettledforthisstupidname

Got my first oil change and tire rotation. Kevin and Eric were very helpful and courteous. Great communication.

Not fixing stuff - Tammy1984

I have been complaining of a noise when I turn for several months. Started well before my warranty expired. They claimed to never hear anything. Well suddenly after my warranty expires then they hear the sound and now I have to pay and it will cost me $400 to fix the drive shaft.

Class A-1 organization. - Mrlucky

I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever somebody passes by they always ask how am I and can they do anything for you. The MB service manager explained what was happening and what was wrong and how they fixed it. The wheel alignment was off and the car did track better when driven on the highway. Very pleased with work performed.

This dealership is the worst because they lie to the - Maurice

This dealership is the worst because they lie to the customer about work and how long it takes to complete the job. I ordered a center console and I was told that it would take 4 hours but then they told me two hours which was a lie I did some research and had my nephew who works on cars check it out for me and he was able to remove the console in 10 minutes which was a total shock to me when the dealership told me that it would take 2 hours total crooks you just rob people like that buyer beware and do research before dealing with this dealership and it’s service advisor

Just wanted to commend the wonderful team @ Mercedes Benz - jacinvest1955

Just wanted to commend the wonderful team @ Mercedes Benz of Raleigh Service Department. My vehicle was serviced and cleaned while I waited ( they even offered me a loaner vehicle ) and when I left it felt as wonderful as it did the day I picked it up. It’s an unbelievably run dealership and my service advisor Linda is top notch !

During a scheduled service late Summer I was informed - longhorn8359

During a scheduled service late Summer I was informed that I needed new brakes and rotors. I scheduled an appointment and was shortly informed that "somehow" not all the parts were available. I was ASSURED that the parts would be available in 3-4 days. I scheduled ANOTHER appointment in 10 days. Yesterday, I get to the dealership and after 20 minutes was ONCE again told that the parts weren't there. I'm NOT retired and have to take time off from work to get service done. Hence, my patients at the VA I work at were NOT seen. Why didn't anyone at the service department call me beforehand, twice, to let me know about the lack of parts???? I no longer have a trust or faith with this dealership and plan to take my vehicle elsewhere for service/repairs and any potential future purchases. Shame on you! Mercedes-Benz of Winston-Salem

I took my 2015 Nissan van to the dealer they told me that - Castro28

I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lit of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was

Excellent service - Glorita90

Mr. Reid was very helpful and knowledgeable throughout the whole process to get my car and always get me informed of any updates. Thank you very much, you have an awesome team and I will recommend your service to anybody who's looking for a car. God bless you.