1,450 North Carolina SRT Service Centers

PRICE GUAGING. - flowers

PRICE GUAGING. I have owned Ram truchks since 1997. I purchased a new truck from dealership in November. I took my truck in for an oil change the service person informed me I needed fuel filters also and told me they would cost $425.00. This is my 4th diesel have never paid that much for fuel filters but told him to put them in. When I got home I checked another source for the filters and Mopar filter would cost me $120.00 compaired theirs at $256.00, on top of that they charged me $169.95 to put 2 filters on.

I went in for service and Bill saw me walking around on... - Tommy2020

I went in for service and Bill saw me walking around on the lot. It was raining but he still came outside and it was funny he stepped in a puddle of water and said my ankles are wet. I just want to say thanks to Bill and all the Modern staff. I will be back next month to purchase another BMW for my wife this time.

took my vehicle in for a recall, and had some issue with - lennie382

took my vehicle in for a recall, and had some issue with a loud noise in my motor. The Service department stated that it lifter is bad. I was fine with service department wkn on my vehicle. They left it outside slammed against another vehicle which for a whole week with out being worked on. I had to call on several occasions to Modern Service dpt., and left several messages before I had to go down there to physical complain to the service representative and they complied with pulling my vehicle inside daily. My vehicle was finally completed in 18 days, and when I get it and drive it back down the highway I have a issue with my air conditioner which has nothing to do with what I brought my vehicle in for. They tell me that I have to leave it again w/out a ride home so I had to drive back to and hope and pray that I will have my vehicle back in a timely manner. Never dealt with this type of Poor service without assisting you possible loaner or transportation back to work/home. Every dealership I purchase my vehicle from they MADE sure that they accommodate with a loaner or transportation especially knowing it was they mistake why I had to leave it there again. I will Never bring my vehicle back to Modern Chevrolet once I get this issue resolve. It will go to Durham or Greensboro dealership from now on!!!

I can't thank Modern Ford In Boone, NC "ENOUGH! - pfimbel

I can't thank Modern Ford In Boone, NC "ENOUGH!!" Dave Chicoine, Brian McCulley and Adam Woodard helped me when my truck started having problems. I had just dropped my granddaughter off at App State and was heading home on a 5 hour trip when I needed their help. They went way overboard to help me at a late hour (the Dealership was actually closing when I walked in) arranging for the service I needed to take place early on the next day. They even helped me get to the hotel we just booked at the last minute. I am so grateful for their kindness and understanding to help someone in need. THANK YOU! Paul Fimbel

Fast,, courteous service. - Snoman

Fast,, courteous service. Easy drop off and clean waiting room. Service personnel are polite and responsive.

Great dealership, from sales to the service department, - MrsTGuy

Great dealership, from sales to the service department, they have an awesome team!! My husband and I have routine service for our Infiniti vehicles performed here, we are very pleased with this dealership!!

Outstanding service - mazdaman

I have a Mazda CX-5. Bought brand new from this dealership. I have always taken my vehicle to their service department for maintenance. Marshall and crew are outstanding. He always explains the work to me and gets me in and out in a timely manner. My neighbor has a Mazda that was bought in Greensboro and they hate taking their car in for service because, even with an appointment, they are sitting there for hours and the service department is always trying to get them to fix something that does not need fixing. Keep up the good work Dick Shirley Mazda Service department!!!!!

my husband and I have been to a few dealerships and they... - estrellita20b

my husband and I have been to a few dealerships and they have tried to help us, or so they say, but never really got approved or we never saw the will to help on their managers so I am really grateful and will definitely recommend this dealer, its the best because they understood exactly our situation and did try to help us, showing us different options and finally got us a great deal on a great car. i'm extremely happy, can't thank them enough. 3/3/14

Was able to use fast charging equipment to charge my 2020... - whitesmoke46

Was able to use fast charging equipment to charge my 2020 Leaf on recent trip to and from Asheville from Durham. Extremely nice personnel. Phone person was exceptional. Chat service on website was worthless. Service staff member was quick to move touch that was blocking equipment. They really made my trip!

Worst service department I have ever seen. - Kazan

Worst service department I have ever seen. This isn't an isolated incident, I took my truck there for a oil change took 2 hours, OK maybe they were behind that day, a while later I take my GT-R for an oil change this time it takes 3 hours. Take my wife's Juke another 2 hours mind you I called and made an appointment each time and told them I would be waiting, apparently appointments at Modern Nissan mean something different than the rest of the civilized world. Other service issues have caused me to be without my vehicle for a day. So I finally decided that is simply wasn't worth dealing with Modern Nissan. So I get a flyer in the mail for $29.99 synthetic oil change, I mulled it over for about a week then decided to go ahead and schedule and appointment. I arrive at 12PM, nd as soon as I get out of the car I get the we are running behind, and I told the guy that is why I don't come there anymore, I inform him that I made an appointment and he says well I didn't make your appointment. Huh? well someone that works there obviously did and would it have been any different if he did make the appointment, nah. So he tells me that it is going to take about 1 1/2 hours, OK I guess I have to wait it out, get a text at 12:08PM they will start on my car shortly, 1 1/2 hours later my car is still sitting outside hasn't been touched. So I go to one of the service guys ask him where my keys are and thanks for wasting my time. He apparently must have to deal with angry customers all the time, since he immediately said I would need to talk to the service manager if I had a complaint. So asked where he was, guess what, he wasn't there, how convenient. I got in my car and left with out an oil change or vehicle inspection, well done Modern Nissan for not only wasting my time but now I have to go else where to get simple service completed. I guess I must be crazy for giving them another chance, the definition of insanity is doing the same thing over and over and expecting a different out come. I called and spoke to the assistant service manager and it was another waste of my time. I even bought my last vehicle from this dealer which I will not take there for service

Great Service! - Bridgette Gomez

Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the time to answer all my questions. He was welcoming, professional, and extremely knowledgeable. In the midst of this COVID-19 pandemic, he made me feel safe by reassuring his office, the bathrooms & customer waiting areas had been cleaned/sanitized. I had a 0730 appt on Friday morning. My vehicle was serviced and ready in a timely manner. Mr. Bordner even saved me money by explaining/offering the Sunbit program! I will continue to bring my Nissan to Modern Nissan of Winston Salem for servicing! I will continue to recommend them for sales & service. Thank you Derek Bordner!

Always helpful, they are great about working with the - short.wanda

Always helpful, they are great about working with the time you need to come in for service

Great customer service - Meg1014

I have been going to Midstate Toyota for my vehicles for 8 years now. I wouldn't buy anywhere else. I get all my service done here as well. The customer service is on point. Very friendly and knowledgeable.

Just really professional - Ashe county

I had service and recall performed. Jonathan in service was such a nice professional young man that helped me so much. So patient answering questions. Helped me obtain a loaner for the day and kept me informed of the status of things. Very calming personality. Highly recommend this dealership.

Best body shop anywhere. Kenny and body shop staff... - iec4ef

Best body shop anywhere. Kenny and body shop staff always take pride in repairing vehicles right the the first time. Quality repairs and customer satisfaction is always their first priority!!!

Walked into Mooresville Ford , saw this beauty , never - shaynierain

Walked into Mooresville Ford , saw this beauty , never had plans to buy a new car. The entire team , we’re amazing. Within an hours time we had the trade in done and paperwork ready for the sale. Mooresville ford has ALWAYS done us right. Honest , Kind , Helpful and most importantly, knowledgeable. We will be back when our Maverick arrives.