1,450 North Carolina SRT Service Centers

Huge shout out to Candice Rakes and the rest of the Mt... - mrschesser

Huge shout out to Candice Rakes and the rest of the Mt Airy Toyota Service Team. Very professional and extremely helpful. While traveling my car started acting up. They looked at my car on a Saturday morning without an appointment and diagnosed the issue. The repair would have been completed except parts needed to be ordered. Getting the problem resolved here rather than on my return trip provides great peace of mind. Thanks for all of your efforts in getting me back on the road and headed home to New Hampshire. You guys rock!!!

I was with friends at their cabin near Bryson City last - Jim

I was with friends at their cabin near Bryson City last week when the "check engine" light came on in my 2014 Ford F-150. I called Mountain Ford and spoke to David the Service Mgr. He told me that they were totally booked up but to bring it by and he would see if he could fit me in. By the time my friend came to pick me up they already had my truck in front of a bay with the hood up. In less than an hour they had the problem diagnosed and a part ordered. The following afternoon I was happily on my way. The friendly folks at Mountain Ford went above and beyond to address my needs and for this they easily earned a 5-star rating.

I used this dealership for routine maintenance twice and... - jbowen2

I used this dealership for routine maintenance twice and they were okay for that type of service. My horrible experience started when I needed my seats cleaned (I had the fabric warranty I purchased from the dealership I purchased my car from in VA). I was told that my warranty works wherever I moved and that was the case (I could have taken it out in town too but figured I would go through this actual dealer). I spoke with Beverly and she was extremely rude and unhelpful. I was on the phone with the other dealership and the warranty company and I did all the leg work for the claim. I finally filed the claim and when I called her and let her know that all she needed to do was send them a quote and they would approve it. I was told they only have detailing for their vehicles and have not cleaned customers vehicles that they do not have on their lot. When I called her and said that all she needed to do was send them a quote she said (with an attitude) "so you expect me to take care of this"... Well I had already done everything else and finally just decided to get a quote from out in town and then happened to be going back to Virginia the next week so just had the work done there. I will not being going back to National anymore, even for routine maintenance.

Buy somewhere else - Disappointed

Service was below poor when resolving a common problem with Nissan Versa heat shields. Made a trip to service department that could have been avoided by merely stating the fact that they won't cover manufacturing defects past 36000 miles in spite of fact that most versas have this issue. Online forums filled with information. Buyers beware. Avoid the smooth talk and problems later

Service advisor was outstanding, helping us out on... - Nw4

Service advisor was outstanding, helping us out on vacation repaired our car in a few hours

My service handler was very courteous. My vehicle was... - Ghee

My service handler was very courteous. My vehicle was done in adequate timing. The waiting area was very comfortable and the bathroom was clean (very important).

I needed my transmission services for scheduled - Devopstimothy

I needed my transmission services for scheduled maintenance. They were super busy and only had appointments out about a month. I was told to come in the next morning and they would work me in. Upon getting there at 7:30 they seemed confused and said I had to schedule it. After I told them that I was told to come in they chatted for awhile and finally said they would do it while I waited. My advisor was Jose/Juan (apologies for now recalling) I believe and he was super friendly and helpful. I’m very happy how it turned out and no longer worried about the transmission.