1,451 North Carolina Tesla/1000 Service Centers

Great dealship. - millersharon44

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced

professional - ranger

Everyone was helpful and professional. Was taken in on time and vehicle was ready in a timely manner. Everyone interacted with me while in waiting room.

Horrible Service department. Brought in two tires & tubes... - John P

Horrible Service department. Brought in two tires & tubes (they did not have in stock and expensive to order) to have them put on my bike. Hours later get a call saying my axle threads were stripped. I question this and explained I was the last one to loosen that bolt and I did it by hand unlike the shop that uses an impact wrench. The guy on the phone told me his mechanic does 25 to 50 of these a day. When I said really, he takes off 25 to 50 axels a day? He responded "whatever, perhaps somebody came in the middle of the night at my house and stripped it." He kept pushing me if I wanted them to order one for me and estimated it would be $25. Explained not going to order until I knew the price which he then looked up and was told with the nut it would be just over $70. I said I would get one ($10 off ebay) and bring it in and that I would want the old one back. When I saw the old on it was clear it had just been stripped and still had clean metal shavings ... I said nothing nor did I say anything when I realized later they charged me to put in the new axle despite it being required to put on the new tires. I just wanted my dealing with them over but it did not end there ... When I picked up the bike there was no back brake action because they had not re-adjusted them when they put the rear tire back on which I ended up doing. In addition the chain was incredibly loose which again, I ended up tightening. Then two days later my rear tire was flat and discovered the valve stem core on the tube was loose. In addition the bike is misaligned since they put the new tires on and pulls to the right when I remove my hands. I could go into more details about their general attitude and comments from the guy I dealt with but will mention the entire staff at the service counter and the sales staff on the floor were maskless despite the law/rule mandating they must be worn. Don't care about people's politics or trust in government but it should have been a red alert for me indicating this company doesn't care about their clients or the rules. If these guys are so inept about simple changing tires ....

Awe full customer service by manager after they charged - Travis.love

Awe full customer service by manager after they charged $100 more for a diesel oil change than 3 other local businesses. Manager said everything had gone up in price? Assistant manager was rude, I’ve spent over $8,000 in service here and I even had a coupon. Do Not go here!

Honest and reasonable - Bre

A pleasure to work with these folks. We service all our cars and truck here with Joey . Best place to get you new tires with your oil change . Thank you

Great experience every time I have my car serviced. - litticiamccombs

Great experience every time I have my car serviced. Highly recommend service is above par.

⚠️ Warning to all Lotus owners and potential customers: - lambertatx

⚠️ Warning to all Lotus owners and potential customers: Stay far away from the Lotus Charlotte service department at Lamborghini Charlotte — especially if you’re assigned Mike Thomas as your service manager. I paid for a replacement key back in March, and four months later, I still don’t have it. Mike claimed in May he had the transmitter but not the key — which makes no sense since the key is a rebadged Jaguar unit you can buy online. Since then? Nothing. No transmitter, no updates, and they’ve stopped answering my emails as of mid-July. I’ve remained professional and patient throughout this ordeal — but let’s call this what it is: taking money from customers with no intention of following through. Personally? I call that theft. It’s especially frustrating because I had planned to order thousands in parts for my Evora — from a CV axle to brake rotors and a steering column. But that’s off the table now. Apparently, blatantly ignoring paying customers is the model here. I’m now having to escalate a $200 transaction to legal channels, which is absurd. All because one advisor couldn’t follow through — and the dealership let it happen. Lotus (and Lamborghini) owners: You have better options. Toyota can service the Evora’s engine and suspension. Mercedes can handle the Emira. Audi can handle your modern Lamborghini. Save yourself the hassle and go somewhere that respects your time and money. If you this dealer and end up with Mike Thomas as your advisor, whether for Lamborghini or Lotus, run. I hope this post helps someone else avoid the same experience I’ve had with Lamborghini / Lotus Charlotte.