1,451 North Carolina Tesla/1000 Service Centers

Great customer service. - expertroofing75

Great customer service. Took care of my granddaughter's Mustang key issue promptly. programmed key. We are extremely happy with BOYD.

Excellent service and super good techs. - Mark.sweeney32

Excellent service and super good techs. They took care of our Jeeps for 6 years and some. Unfortunately, due to the Economic Times, they closed down the business at the end of April 2025. I have personally confirmed this by talking to the owner Tommy Buchanan. The family started this business in the 1950's as a Chrysler dealership. Such a very sad loss for the local business environment and the town.

They cancelled my appointment without informing me. - paulyt23

They cancelled my appointment without informing me. They can only service my car weekdays, not weekends, and so you would also think they would tell me that while I'm making the appointment. No shuttle service on weekends or courtesy cars. Many of the staff are not friendly. I ordered a Tesla adaptor that was delivered to the dealership. No one called me or emailed me when it arrived. I went to pick it up and the person at the counter didn't even greet me. Where do they find their workers? Prisons?

I am writing to formally express my strong - mzdiumre

I am writing to formally express my strong dissatisfaction with the service I recently received at your dealership. I brought my 2017 Cadillac ATS to your facility on or about July 26, 2025, originally for a shift cable issue, and clearly requested that your team inspect the vehicle and fix any other unknown potential problems to ensure future reliability. After your technicians assessed the vehicle, I was informed that the differential, brakes, and shift cable needed repairs. I was also told that these repairs were not covered under my Route 66 warranty, and I paid $2,262 out of pocket willingly and in good faith. Upon receiving my vehicle, I immediately noticed that none of the tire pressure sensors were reading, despite the claim that a four-point inspection had been performed. This issue was neither mentioned nor addressed by your staff. A staff member—who identified himself as having been employed for only 90 days—came out, added air to the tires, and said he would call me later. I never received that call. I then proceeded to a nearby car wash. As soon as the car was washed, it would not start, leaving me stranded and emotionally distressed. Please note: this occurred right after I attended a funeral, and I was already emotionally fragile. At that time, I had strong expectations that a professional service provider like Cadillac of South Charlotte would handle my vehicle with competence and care. When I returned to the dealership, the service advisor remained dismissive and rude. At first, I was told a loaner vehicle would not be provided, even though the failure was clearly linked to the service your team performed. Eventually, I was offered a loaner, but with a restrictive 50-mile daily allowance, despite the fact that I live 30 miles away from the dealership, making the restriction unreasonable and impractical. My Requests: 1. A clear explanation why the TPMS sensors were missed during the inspection. 2. An explanation of what caused my vehicle to fail shortly after a service visit. 3. An apology for the dismissive behavior and poor communication. 4. Appropriate compensation—such as a diagnostic labor credit, courtesy service, or fuel reimbursement. I intend to submit this complaint to Cadillac Customer Care as well. My priorities are a respectful resolution and accountability, not public conflict or litigation. I would appreciate the opportunity to address this matter directly and professionally. Please contact me at your soonest convenience at 704‑420‑9218 or email me at mzdimure@gmail.com. Sincerely, Joyrea Beason

I would like to thank the service department for taking - Deborah McCoy

I would like to thank the service department for taking care of us when we had an emergency problem. We were traveling from Florida back to Ohio when one of our hydraulic jacks began leaking fluid. The service department fixed us up by strapping it up in place so it wouldn’t drop down while we were driving home. We made it home safe and sound! Again, thank you to the whole service department that helped us when we needed it most!!! Sincerely, Debbie and Dan from Ohio

They have been very good about taking care of us with all... - Pontgto123

They have been very good about taking care of us with all the problems we have had with our Thor Windsport. Emily has gone above and beyond to make things go smoothly. Even climbing up on the roof to see if there were any problems with the roof. What a display of customer service!