1,449 North Carolina Tesla/1000 Service Centers

My new 2025 Honda Pilot was purchased from another Hall - Tolsonjo

My new 2025 Honda Pilot was purchased from another Hall dealership on July 25th. On August 5th, error messages began illuminating on the vehicle. The approximate mileage at the time was 515. The messages were: All Wheel Breaking System Problem, Parking Assist Problem, High Beam Problem, Lane Keeping Assist, Brake Problem, Hill Decent System Problem, Collision Mitigation, Collision Mitigation, Hill Start assist problem, trailer stability assist problem, low speed braking control problem, adaptive cruise control system problem, and my back lift gate would not open. All of these messages said see your dealer. I contacted Honda Roadside assistance and my vehicle was towed to Hall Honda of Elizabeth City.   When the service advisor called me I was told the problem was the front passenger side speed sensor. This was replaced, and my vehicle was returned on 8/6 to me at WaWa in Kill Devil Hills, NC. Once I arrived home to Buxton, NC, the error lights came back on, and rear hatch wouldn’t open, I called Honda of Elizabeth City’s service department and spoke to my advisor, John again. After having the code read, it was the same code as before, front passenger speed sensor. Codes were cleared so that I could open the back gate. The advisor told me it was fine to drive on a trip, but after looking up the problem online and reading other’s experiences I chose not to, since the all wheel braking system could be affected. I waited until Sunday 8/10 to call for a tow, because I was told the part would arrive on Monday 8/11. After a phone call Monday morning at 8:41 John stated the part would not arrive until Wednesday/ Thursday. I went to EC for another vehicle on 8/11, and stopped at the dealership. I was told by the service advisor, John there was no update/ tracking on the part. Then when I spoke with the manager, Charles, John had tracking for the part, and it would arrive on Wednesday. When I requested a loaner vehicle, I was told Honda of EC doesn’t have a loaner fleet, because they’re a small dealership, but then they reached out to Honda of America, and I received a rental from Enterprise. The rental vehicle was authorized for 5-7 days, it was picked up on 8/12, and not anything comparable to my purchased vehicle. I Filed a formal complaint with Honda of America on 8/12, and called back to update them on the case 8/14. When I hadn’t heard from Hall Honda of EC by the afternoon on Thursday, August 14th I called for an update, and was told the part arrived, the repair was made, and the problem persists. They indicated they reached out to Honda of America technicians for assistance, but had not heard back. I then asked to speak to the manager, Charles, and told him I would be contacting an attorney. He then refused to speak to me any further. Both of these gentleman have been rude, and lacked empathy in every interaction with them. Once this is resolved I will never do business with Hall Honda, nor would not recommend them.

Hall Hyundai in Elizabeth City did an amazing job of - Chesapeake, VA Family

Hall Hyundai in Elizabeth City did an amazing job of servicing my 2019 and 2022 Hyundai Kona Limiteds. They were able to get them in, perform the maintenance, and get them back to me just as they described. The service department exceeded all of my expectations and our customer service representative (Khaliya) was a fantastic. She did everything she said she would do and took care of all my needs. The team at Hall Hyundai Elizabeth Ciry is just great.

Great customer service, attention, and professionalism. - omar.i.menendez

Great customer service, attention, and professionalism. Ball Toyota keeps improving every year. Very satisfied with their services!

Carlos in the Collision Dept was a great help and - jaegrant01

Carlos in the Collision Dept was a great help and assisted in making the experience at Hanna Imports above other dealerships. I had a few concerns with the paint at purchase, and was directed to see Carlos in collision. He assured me that he would take care of it. I made an appointment and dropped the truck off. When I came to pick it up, not only were the repairs and adjustments made but the truck was spotless!!!! Showroom ready! I've had a great experience here, and would highly recommend!!! Thanks Carlos for going above and beyond.

My daughter had her ford edge towed to Hastings Ford for - nobles

My daughter had her ford edge towed to Hastings Ford for a brake issue. It took nearly 4 weeks to fix. $1880.00 for brake repair, which is extreme plus $1200.00 for car rental. Total $3080.00. We learned the reason it took so long is they don't have staff to do the work. We wish they had told us that 4 weeks ago. The service at this place is a really bad joke. We will never ever buy from or take anything for service to Hastings again. I would not recommend Hastings Ford service to anyone. You have been warned.

Over the past two weeks, I’ve had to stop by Acura for a - Alexis M. Greene

Over the past two weeks, I’ve had to stop by Acura for a couple of minor concerns with my vehicle—both times without a scheduled appointment. Each time, my service advisor, Keith Kirkpatrick, was more than happy to assist. I truly appreciate this dealership and the exceptional service Keith provides. I never have to worry, because I know I’m always in great hands!

i cannot say enough about Sara. - Neneof3

i cannot say enough about Sara. We called to make our appointment to service the vehicle and she makes it so easy. We drop it off and they called us the next day when it is complete. It works great with our schedules. Great employees and so friendly on top of good service work.

Love this place. - marvinwhall92

Love this place. John T. is the main reason I keep coming back. Always great price, never a long wait, finally don’t feel cheated by a service dept.

Can not get FIAT WARRANTY to even call me back. - Furious Fiat buyer

My car has a warranty repair. I was told I would be able to service it where I bought it. Roseville, CA). THERE IS NOT AN AUTHORIZED WARRANTY REPAIR IN ALL OF SACRAMENTO, CA. THEY SENT MY CAR ALMOST 100 miles away. It is completely out of my control. I have no car for work. Rental car has been turned in twice. They’ve had my car three weeks! NO ONE WILL TELL ME OR THE DEALER WHAT IS GOING ON. I am contacting channel 3 in the morning and every TV Station with news in my area. This is outrageous ! I am writing to local newspapers. No one will help me. Paid cash for my car. Nice way to do business. Take the money and then totally screw the consumer. I hate this car and if I EVER SEE IT AGAIN I AM SELLING IT.

Acura service has a friendly atmosphere and knowledgeable - pgamble1370@bellsouth.net

Acura service has a friendly atmosphere and knowledgeable personnel. Uber ride provided was very helpful. .

My service advisor provided excellent customer service - jjohnson

My service advisor provided excellent customer service and responded in a timely manner. He was very knowledgeable and kept me updated on my vehicle.

I would like to thank the service manager (don't know his - Jamessimpson1942

I would like to thank the service manager (don't know his name but he was a big man and I met him about 8:30 am 11/23/22). He was very polite and helpful. He thanked me for my military service opened the car door for me as I was leaving.The service dept. put on a new air bag in a very short time and I was on my way. Most employees spoke to me as I passed by. This dealership is much nicer than Cloninger Ford in Salisbury. I am now thru with Cloninger Ford. Their people will not do anything for the customer and are actually rude. Especially the internet sales dept. and some service managers. James Simpson