902 North Carolina Used Car Service Centers

My truck was towed to the dealership on mother’s day - Raialexander1960

My truck was towed to the dealership on mother’s day Sunday for a transmission issue. On Monday morning, Jessie in service called me to find out my problem. He said it might be toward the end of the week before a tech. could diagnose the problem which I was ok with. That afternoon he called back and gave me a diagnose on the transmission problem and also stated that my rear brakes needed replacing which I was aware of. They do a complete check over of the vehicle while in service which I was grateful for. I told them to fix the issue with the trans. and also replace the brakes. Jessie said they might need to order the part and it would be later in the week before the truck was ready. Well, Jessie called me Tuesday morning and said the truck was ready and the total bill was actually less than quoted which was a huge relief. Crescent Ford and Jessie in service has earned my respect and business from now on. Highly recommend!!

Nightmare. - Customer

Nightmare. Nightmare. Nightmare. Just sell your Ford and buy a different brand. Save your sanity. Run away fast from Ford and this service department and never look back. NIGHTMARE EXPERIENCE.

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

Had excellent service with an electronics issue; not - eshuller

Had excellent service with an electronics issue; not always the easiest to solve. The staff was very helpful providing transportation to home and back. They also made sure my extended warranty covered as much as possible of the work. I would recommend them to anyone.

Service dept is great. - Doc

Service dept is great....knowledgeable, professional and most of all friendly! All of the service folks are #1 in my opinion, but Travis and Rickey are super stars! I actually enjoy my visits. If Ford has an awards program, the Service Dept deserves special recognition. Jim ( 28 yr USAF veteran)

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Took my GMC truck in for an oil change service and - stevecole250

Took my GMC truck in for an oil change service and inspection. Work was completed in a timely manner. Staff was professional. I'll be going to back.

Fast and efficient service. - Bob

Fast and efficient service. Work was performed in a timely manner. Staff were very friendly.