901 North Carolina Used Car Service Centers

Poor mechanic service and terrible customer service. - ednick2020

Poor mechanic service and terrible customer service. Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. Jason Hampton was service guy always seems to be on vacation. If you have Cadillac Problems you should find another dealer I will.

I was treated very rudely and could not recommend this - Nhearn43

I was treated very rudely and could not recommend this dealer to anyone. Will never set foot in their facility again!

I liked the service I got. - danaperdue3

I liked the service I got. It was timely and they kept me informed of how things were going. Great Service Department

Jessica Linville is such a good employee. - Shirley

Jessica Linville is such a good employee. She makes me feel like I am the only customer she has when I go in for service(which of course I am not). Went in yesterday for service and she handled it within a timely manner. Very, very satisfied

I never thought I would type this. - Mr. Williams

I never thought I would type this... as a lifelong Ford supporter, I almost always had great service with Green Ford. Almost. I made an appointment with them to have them look at potential issue with starting on the Ford Escape. I showed up early and spoke with James. First of all, he "didn't believe" my words that I have been dealing with starting issues until I had to show the proof. (this was actually embarrassing if I had to actually show proof). His response: Oh... Then, I asked about how long will it take because it does not make any sense to make an appointment and then wait too long (it would be nice if he told me straight that they're full or something like that and then I can reschedule). He gave me the uncertain answers (even after I told him 2 hours is the limit since it doesn't take long to diagnosis it) and then said I would have to pay $240 diag. fee even if they do not find anything wrong... (Obviously there was since I showed the proof to him IN PERSON). I told him he would be responsible if anything happens to the Escape and drove off. I get that Green Ford is the only major repair shop in Greensboro and they're already crowded with vehicles needing repairs... however, I did see some bays empty as I had the best view of them. I don't have time for "beating around the bush" or "estimates" after I made an appointment with them. That never happened before. What happened to their fast service? Seems it have gone downhill. Disappointed. How sad, really. Do better, Green Ford.