1,902 Ohio CODA Service Centers

OVER SELL IN THE BEGINNING AND UNDER DELIVER AFTER ON SERVIC - Redgossamer36

So it’s been almost 4 days since I took my 3 year old 2017 Mini Cooper in to #MAGMINIOFDUBLIN that Quit running on Me in the middle of the busiest intersection on the north side.. THE service department Manager HEATHER told me Friday VIA A TEXT MESSAGE, that they found the fuel module was malfunctioning and had to order a part. I ASK FOR A LOANER CAR SHE SAID THEY HAD NONE AVAILABLE I said ok how long will this all take? Monday at the latest.. today’s Monday, part didn’t come in go figure. So again TODAY I ask if they were going to get me a loaner, SHE AGAIN SAID THEY HAD NONE AVAILABLE.. MIND YOU THEY NEVER OFFERED ME ANY THING ELSE THAN WHAT YOU HAVE READ SO FAR.. NO APOLOGIES FOR NOT HAVING TO BE WITHOUT MY CAR I AM STILL LEASING AND PAYING FOR, NO LOANER CAR WHICH THEY USE AS A PLOY TO SELL CARS, NOTHING.. NOTHING BUT RUDENESS AND ATTITUDE WHEN I GOT UPSET AT THE FACT THEY WERE DOING NOTHING FOR ME CUSTOMER SERVICE WISE.. WELL I KNOW BETTER AND THERE IS PLENTY MORE SHE COUKD OFFER BUT JUST DIDN'T WANT To for what ever reason.. SO I CALL THE SALESMAN DAVID SEITZ WHO SOLD ME THE CAR TO BEGIN WITH. WHO BECAME INFURIATED WITH ME WHEN I TOLD HIM WHAT HIS SERVICE MANAGER SAID ABOUT THEM SAYING WHAT EVER THEY COULD TO MAKE A SALE.. HE GOT PISSED AT ME? This little pip squeak starts to go off on me and I BLOW A GASKET AND LET THIS NOT EVEN WET BEHIND THE EARS YET TWINK HAVE IT! AND THE LITTLE xxxxER WONDERED WHY I DIDN’TGIVE HIM ALL HIGH MARKS ON HIS SURVEY REVIEW AFTER HE SOLD ME ON THE CAR ORIGINALLY..Really?!.. THIS IS WHY DIP xxxx! And this is why I am NEVER LEASING ANOTHER VEHICLE FROM #MAGMINIOFDUBLIN EVER AGAIN!

,We travel by automobile extensively (120k+ per year, for... - wd.piotrowski

,We travel by automobile extensively (120k+ per year, for the past 12 years). The MAG Auto Group in Dublin, Ohio has been better than any service experience we have ever received! We are particular, and we like our vehicles well cared for and try hard to avoid any surprises by keeping our mechanical and auto options generally as good as we can find. Our experience at MAG was outstanding. We were traveling from Florida to Michigan, and spent the night with family in Dublin Ohio. Our front brakes went out (severe grinding noise, orange light). When we called for service we were patched right in to the Lead Service technician (Stan), he took our information and out situation... we were on the way to see a new grandchild in Michigan and due there that afternoon. He set things up for us to have service at 9 AM; new front brakes and rear brake inspections were completed and road tested by 11:15 PM. Received updates and contacts from service tech (Ryan) as things progressed (twice as problem was identified for authorization to proceed; and once when work was nearly complete so we could pick the vehicle up). Had no reason to expect the level of service, the prompt accommodation to take care of the problem, and follow-up. This shop is an example that other auto service centers should pay attention to. Would travel back to Dublin, just for service at this site.

I’ve driven Volvos since 1980 and have had them serviced - maryannward

I’ve driven Volvos since 1980 and have had them serviced by MAG for most of those years. Just had the 60,000 mile maintenance done today on my 2018 S90. Kyle, the service manager, and Caleb, the assigned mechanic, both did an excellent job of communicating what they planned to do, how long it would take, and how much it would cost, Everything was done professionally and timely. Another great experience with MAG Volvo servicing!

They have had truck for 2 months and still can't get - Mert

They have had truck for 2 months and still can't get engine light to clear. Under warranty also.

The service department was awesome! - markzway2010

The service department was awesome!! Brandon dealt with me and was very courteous and professional and was a pleasure to work with!!

The people I work with at the dealership are always - ssgrasshopper11

The people I work with at the dealership are always willing to make sure everything is taken care of. They go above and beyond.

Now Baumann Ford - Had my mustang at the service dept. - dvrom

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts.

The staff in the Service area are ALWAYS nice, quick and - tamipage

The staff in the Service area are ALWAYS nice, quick and helpful. Nice on the phone, nice in person.

rattle in new 2018 Honda Touring fixed the right way - J. R.

I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. They were persistent on this chore with finding the solution and not just saying tough luck. My new car was in the shop for a couple of days and they lent me a car while the problem was worked on. I believe they and the mechanic went all out to make sure I was satisfied and if I owned Matt Castrucci I would give them a bonus for the efforts that they went to to make sure my car was fixed and fixed properly. I have purchased 8 Honda's over the years from them and this is the reason why. THEY CARE ABOUT YOU AND YOUR CAR !! Thanks again for your help. J. R.

One of service receptionist was not polite. Why they... - mihyunhwang

One of service receptionist was not polite. Why they schedule 7:30 when they start working on the car on 8:00 a m..