1,907 Ohio CODA Service Centers

Super Experience - snewoblue

I called Valentine Buick/GMC yesterday afternoon to talk with the service department (Tim) about an issue with my Deanli Duramax regarding a NOX Sensor. Tim was very friendly and helpful on the phone. I dropped my truck off this morning at 0730 right when they opened. I talked to Tim as soon as I walked in and gave him an overview of the problem. Tim assured me that they would get right on it and call me if there were any questions about the repair. Tim called me around the noon hour and said that my truck was ready to be picked up. I asked what the problem was and he stated that it was indeed a bad NOX Sensor and they replaced it. I asked why I wasn't called before the repair was made so I could authorize and he proceeded to give me fantastic news that it was repaired at no cost under the diesel engine warranty! I wasn't aware that it would have been covered so to say that I was surprised and happy is an understatement. Tim and the staff at Valentine Service were very polite, knowledgeable and helpful. I was very pleased and would most definitely return. Well done folks. Wes Owens

Service manager was awesome anddd by took care of me the - fayenida7

Service manager was awesome anddd by took care of me the same day! Salesman Chad was great to

Every time I go in for a recall, oil change or in one - Tchadbooks

Every time I go in for a recall, oil change or in one case new tires, I leave with another very expensive repair. They just happen to act up as I leave the garage. Tires changed and the next morning the sensor light came on. Two more within the next week. Today was an appointment for a brake line recall. Since I had the brake lines go out on me last Year at this time, all they said I needed was undercoating and then a refund on the bill from last year. When I drove it in this morning, the brake pedal was tight, braking at a high level. When I left, I got a block or two away, touched the brake and had to put it to the floor to get it to stop. Took it right back in and they tell me that my front calibers are bad. This garage is known for charging for unnecessary repairs and people having problems right after they repair something. They will never see my face again.

Dillon and Keith Solomon the service Manager provided me... - Ronknelson

Dillon and Keith Solomon the service Manager provided me the best service one can expect I had a check engine light come on they got me scheduled in so that I could travel for thanksgiving to be with my family

We had work done on our 2018 Alltrack, the sunroof tubes - BrotherSteve

We had work done on our 2018 Alltrack, the sunroof tubes with kinked during the manufacturing process. We understand that this is not uncommon. We waited a very long time for the parts, not the dealer issue at all. The parts came in and the dealer replaced all of the parts including the new drain tubes, carpeting and headliner. The work looked great, done in a very professional manor. A few weeks following the completion of the work, the sunroof started leaking again so we brought it back to the dealer. They diagnosed the problem as the tubes were blocked again and that it was now our fault because we did not perform the proper maintenance to ensure that the drainage tubes did not leak. I asked what the scheduled maintenance time was and they indicated 20,000 miles. The car had approximately 400 miles on it since everything had been replaced. Maybe my math is wrong but 400 miles is a lot less than 20,000 miles. We took the car home and replicated the test that the dealer performed to determine that the drainage tubes were clogged and confirmed what they found. I inspected the 1-way valves at the end of the tubes and got covered in grease and grime as it gushed out of the tube. The tubes were filling with water and flowing into the sunroof because the system was not properly flushed when fixed in my opinion but what do I know I'm just a worthless customer. I have reached out to the dealership, to the owner of the dealership and no reply, just crickets. I have filed a complaint with VW USA (that's what they told me to do if I had a problem). Pretty sad because this dealership did some really good repair work for us prior to this incident. A case has been opened, will see what happens but I'm not holding my breath. They owner of this dealership is the Jay Auto Group. As I noted, they have not reached out to me either.

Superior Service - Ellishill

I called in about a code for a radio that locked up on me. I spoke with a guy in parts the first day and I had the wrong number for the radio. So I called back the next day and tony answered, he worked very hard getting me the information. Went as far as calling volvo for me, I received 5 star service and it wasn't something that he or the company would make a profit from. With this level of service I can only imagine how a paying customer gets treated. Like royalty I'm guessing. Thank You Tony.