1,895 Ohio CODA Service Centers

We would like to sincerely thank the great folks at the - Sue and Bille

We would like to sincerely thank the great folks at the Jim Shorkey Chrysler Repair department for rescuing us on our road trip from Washington, DC to Michigan for the summer! Our vintage PT Cruiser Woody (which we consider to be part of the family 😍) had a problem on the highway and, luckily for us, we were able to barely drive it over to Jim Shorkey’s Chrysler dealership. We were familiar with their quality repair work, having accessed it a few years ago. They did a wonderful job repairing our car and everyone was so nice. From Dave, who kindly coordinated the entire process, to the skilled technician who fixed our car, to the lovely gentleman who cleaned the car and made it look beautiful (and even cleaned and shined the chrome wheels!!) they were all really great! While we certainly hope to avoid future car trouble, we are happy to know that such an outstanding place exists and we thank everyone sincerely for your help. In a world where these days we hear so much about people who are not so nice it was great to experience the kindness of the service department folks at Jim Shorkey! Best, Bille and Sue

The service team is great ! They are always polite and... - erin.senters

The service team is great ! They are always polite and willing to help & get my car in and out as quick as they can Julia is awesome

This service experience for me marks my return to... - CARFLEX18

This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It feels good to be back. Danielle Hope, my service representative, patiently listened to my concerns about my 2018 Flex and fully addressed them including the water leak I was continuing to experience with my panoramic vista roof. I received a rental, the regular maintenance was timely performed (for which I paid), and my vista roof was repaired at no cost to me. (Note: This was the third time my Flex was in for leaks in my panoramic Vista roof, but the first time Liberty Ford would provide service for this issue. I leased this car from another dealer and the first leaks occurred when my vehicle had 635 miles on it and I had had it fir about three months. The second leak occurred July 2019 when my Flex had 11,950 miles on it. The third leak is this service visit. Given that this was a outstanding issue, it was recommended by the dealership where I originally leased this vehicle that I contact Ford directly. Ford Customer Relations worked directly with Liberty Ford Aurora in taking care of the water leak at no cost to me. ) It is great to know that Ford stands by its products, appreciates its longtime customers (we have been part of the Ford family for over 45 years), and that Liberty Ford Aurora once again took care of my service needs. Thank you Danielle for your the empathy, care, service, patience, and professional manner in which you took care of my Flex. It feels good to be back home!

i had my oil changed at the liberety ford quicklane, - d_jakab

i had my oil changed at the liberety ford quicklane, there were three service technicians working on my ford escape. they were very polite and knowledgeable. they gave me some helpful tips on how to work some of functions on my steering wheel. i was in and out of the dealership in less than 30 minutes. i recommend their service dept. without reservation.

Best customer service. - Liberty for all

Best customer service. I am always comfortable while I am waiting. I have an home feeling.

The work I required was done quickly and in a timely - Dave Masters

The work I required was done quickly and in a timely fashion, as I’ve found to be the case in dealing with Liberty over the past 40 years.

Great service - aultkay

I have been going to this dealership for over two years. I have only praise for everyone who works there from the service department, sales representatives and all other employees. Thank you for taking good care of my new vehicle. so happy to find this type of business where they put the customer first.

They are very friendly. - Glenn

They are very friendly. And they listen to what you have to say. And they do their work correctly and keep you informed.

My GMC Salesperson is Dan Fleming, been buying from him - Cher

My GMC Salesperson is Dan Fleming, been buying from him for years, personable, knowledgeable and will take the time needed for all your concerns when buying/leasing. I wouldn’t do business with any other dealership at this point. Service is great! And so is the Service Dept., with Bill and all at the service desk, employees, they aim to please and get it right!!

Great service would recommend the dealership to family... - TAELLIOTT_52

Great service would recommend the dealership to family and friends wanting to purchase a new car. Service is always great . Great rewards program as well.

Brought my 2023 Nissan Sentra in for oil change and tire - scatman07

Brought my 2023 Nissan Sentra in for oil change and tire rotation. Ricky got my car in right away and was great to deal with.

Easy to work with and very professional! - mlp6219

Easy to work with and very professional!! Great service and not a long wait. I love my new Mazda!

Very good service...I definitely will make this my new go... - rae kenney

Very good service...I definitely will make this my new go to.... everyone there was very friendly and helpful and they got me in and out the best they could.

Amazing customer service everyone friendly and nice ready - Papa

Amazing customer service everyone friendly and nice ready to help…. came in told Dan Meyers what I wanted he show me everything I needed see and know..not even a week he got me in the perfect car everything I wanted with it ..thank u again I really appreciate u…I recommend Bob Ross Buick GMC 1000%

I'm guessing the reviewer named Tagrid was just having a - gw022

I'm guessing the reviewer named Tagrid was just having a bad day, because Stacey Narovec has helped me multiple times and she has always been a pleasure to deal with. She is unfailingly friendly, knowledgeable, and super professional. For example, I had an unexpected electrical problem this morning when the service department was swamped. Despite that, Stacey found a way to squeeze me into the schedule and shuttle me to work amazingly fast. I had the car back in a few hours. It's hard to imagine any better service than that! I'd give Stacey SIX stars if I could. :) Gary W.

Hats off to Eliza Hudnall for her excellent help in - MLHahn

Hats off to Eliza Hudnall for her excellent help in navigating a warranty claim. She was attentive to every detail and a delight to work with.

I am very pleased with staff being attentive, listen to... - ddaniels

I am very pleased with staff being attentive, listen to what I want, very polite.

I had service performed at Mike Castrucci CDJR of - psosei

I had service performed at Mike Castrucci CDJR of Cincinnati, OH on a 2017 Jeep Wrangler JK Sahara 2-door that I had purchased from Mike Castrucci Ford Lincoln in Alexandria, KY on 08/24/2024. The vehicle was transferred from Alexandria to Cincinnati for Air Conditioner service. Sammy Castrucci keep me informed on the progress of all the repairs that were being performed. when the service was completed Sammy Castrucci had the vehicle delivered to my home in Indiana. I want to commend Sammy and all of the service department staff for going above and beyond, great customer service!!

My car would not start on Monday February 17 and had a - susiejay58

My car would not start on Monday February 17 and had a hard time using jumper cables due to battery location on my Escape. After multiple tries finally started. The battery was very low and I called the service department. Michelle immediately helped me and provided me an appointment for next morning. I drove my car directly to dealer while running. Renee Gerber was so helpful as I explained had 2 medical appointments next day. They replaced my battery and delivered my car back to me in record time! Thanks to the amazing service department. Thank you

engine gone in chrylser 300 - lrhubbard3

my engine blew up and this company went above and beyond to provide me with another car so that I would still have a car. the service was excellent and I was treated like a real person not just a number. I'm so grateful and would recommend this car lot to anyone looking for great customer service. thank you very much latonya hubbard

Always polite and professional. - s320murty

Always polite and professional. Facility is clean and inviting. I have never had a problem with this dealership.