1,905 Ohio SRT Service Centers

Everything thing went very well, 3- really resolved along - Johnjschmid

Everything thing went very well, 3- really resolved along with an oil service. Thanks Ashley!

Service desk - David was very helpful and great and - premagrawal

Service desk - David was very helpful and great and everything was done to my satisfaction

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Great service. - pantherwoman

Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.

Was just in for service. - JIm Svab

Was just in for service. Matt and staff always take care of our needs….they go the extra…!

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

Have been coming back for the great service for 13+yrs. - tjw7053

Have been coming back for the great service for 13+yrs. They always have needed items in stock, get my vehicle in quickly, completed as promised, service associates always professional. This time, I worked with Erich Volande.

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

Excellent as always, friendly, courteous, helpful, quick, - Wlance03

Excellent as always, friendly, courteous, helpful, quick, good communication, never any issues at this dealership

Purchased our Tahoe here w we army 2024. - Cheryl

Purchased our Tahoe here w we army 2024. All around experience was great. Would highly recommend.

I was very satisfied with my car checkup. - lessie45

I was very satisfied with my car checkup. Ben was on top of getting me worked on quickly and efficiently.. He even saw that they hadn’t applied my third paid for amount to the bill. He took it off and it was a savings. Very pleased.

My 2023 Forester developed a engine oil leak. - deanomite

My 2023 Forester developed a engine oil leak. I took it here. They found the passenger side valve cover was leaking oil. It took a couple of days to fix it because the gasket they got from another dealer was the wrong one. They cleaned the bottom of the car while waiting for the correct gasket. Next day, the installed it. So far, it is working fine. However, I checked the oil and found they did not bother to top off the oil level. I think they should have as the car had lost quite a bit of oil. I did it myself. That is why I am giving them a 4 star rating instead of 5. I will use them again.

I had an issue with my Toyota Venza 2021 Bluetooth - Genelius

I had an issue with my Toyota Venza 2021 Bluetooth specifically calling on my phone from Bluetooth. It was not working. I went through every YouTube and Google suggestion and work two hours trying to solve it. I was so frustrated. So I took it to the classic Toyota service department. The first service department person Told me they had just the person to fix it. 45 seconds later. Nate Babic, the customer service manager showed up with the smile and said he is going to solve this problem for me. No doubt. He got in my car and tried a lot of different methods. He was having trouble fixing it because it seemed to be a very odd occurrence. But he’s told me he wasn’t going to give up and he tried numerous programs, including connecting his phone to my car. Unbelievably and thankfully he fixed it for me. I could call anyone I wanted with the touch of the button again finally. He was the most genuinely pleasant gentleman with great professionalism and determination to help me with my problem. He was such a pleasure to work with and he truly did the job with a smile and a laugh. Great job Nate. You are a great symbol of great customer service and reason why we continue to return to classic Toyota for our auto needs. Thanks thanks thanks

Excellent service in the amount of time. - ohdogg57

Excellent service in the amount of time. Love video of work being done. Great work.

I love my 2012 Lacrosse and will not take her to any - Sue D

I love my 2012 Lacrosse and will not take her to any other dealer for service. My appointments are always on time, the explanation of necessary services is clearly explained and the staff is quite pleasant and informative. I've purchased all of my Buicks from Lambert since 2001. There is no better dealership or service department. Thanks Mr. Lambert and staff.

Always friendly and super fast. - susyalvarez9375

Always friendly and super fast. Love coming here and talking to everyone! Check in and check out is always super fast and simple.

License plate bolts rusted and broke Zack in service - Ruthieb2257

License plate bolts rusted and broke Zack in service fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job guys thanks Zack

Avoid. - buckeye377

Avoid. I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a huge lawsuit over water pump issues and has been determined my water pump needs to be replaced. I asked dealer and Audi of America to assist with the cost of repairs. I was told that will not happen. Service manager Rude and acted bothered by my call. Look elsewhere as Audi finds reasons not to stand behind their product. Meanwhile I see Hyundai/kia/Genesis replacing engines at 100,000, 200,000 plus miles for premature wear and tear. $2000 repair on a faulty cheap part being used in their engines.

I have a Genesis G70 and the service valet experience is - Sgaglione

I have a Genesis G70 and the service valet experience is amazing. Picked up my car and left me a car to use for the day. Very Convenient

Easy to get an appointment and service was completed on - tianxuanfive

Easy to get an appointment and service was completed on time. My service tech did a great job

This place has the worst service department I’ve ever - MM81

This place has the worst service department I’ve ever experienced. It seems that they truly are #1 but not in a good way. It appears the service department is poorly managed. It shouldn’t take 90 minutes for an oil change that was scheduled. It appears they are understaffed but scheduling as if they are fully staffed? The department itself seemed to be mismanaged. I wasn’t the only one waiting extremely long for a service. Poor scheduling, poor service, poor management.

Best run service dept ever got a appt. - Joer8342

Best run service dept ever got a appt. Right away all staff treated me as family

We love Boardman Nissan! We have leased 6 Sentras in a... - Valerie

We love Boardman Nissan! We have leased 6 Sentras in a row and have been very satisfied with all of them. Right now we have 2! We have leased 5 from the same salesman, Rex! Great place to do business!!!