1,913 Ohio SRT Service Centers

Unfortunately Evans customer service has declined over - NQ

Unfortunately Evans customer service has declined over the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would find something else that needed done. In September of 2024 which was supposed to be an oil change only turned out to be the worst nightmare ever. Evans motor works said BMW recommends break fluid flushed, after three hours and $483 later a tire pressure sensor light started flashing. I called again got an appointment, waited two hours supposedly they programmed it. As soon as I drove off it turned on again, made another appointment several weeks later. I was told they will have to do the diagnosis for $199, I told them I already had the diagnosis the batteries needed replaced but they insisted that they will have to do the diagnosis again. Two hours later they said your batteries are low in the sensors but we don't replace the batteries we have to replace the sensors and it will be $1250, but if I replace my all 4 tires it will save me $189 which will be deducted from $3100.68. Although I didn't need new tires at the time I trusted them and got everything they recommended and hoped I won't see them until next year the bill was $3100.31. I was confused that the $50 coupon and $189 they mentioned were not deducted they said it was the labor that was not added previously to the estimate. Three weeks later my washer fluid went out which was surprising because I was out of the country for two weeks and my car was parked and not driven. Instead of calling them back I filled the washer fluid which was out in a few days again. I called back and of course they said they will do the diagnosis for $199! At this point the salesman stepped in and recommended that I should look at new cars because my car is getting old. I didn't think 55,000 miles was too much for a BMW that was bought not used nor certified but brand new from them!! Well ma'am your car is getting old and that's why it needs all these repairs! After a few more weeks my dashboard turned red saying brake malfunction STOP CAREFULLY do not drive. I called the service manager and they said they will keep the car and put me in a loaner car. At this point I was panicking and thinking maybe my car is falling apart and I guess I do need a new car. I sent pictures of my dashboard to Jamy who said not to worry "we will take care of the car." 24 hours later I called to see if my car was ready and Jamy said it was ready and brake system is fine and it was a computer glitch that was reprogrammed by Jacob the technician. They dropped off the car at my work and took the loaner back on February 11th 2025. Twenty minutes later I get the text from the salesman that they have the New 2025 BMW I was looking for. I told him I needed my car fixed I just don't need a new car right now. After work when I started my car and drove less than half a mile my dashboard turned red again saying brake malfunction STOP CAREFULLY do not drive! I pulled over and called Jamy again who very calmly said "it's fine it takes a while after reprogramming it. If you feel we need to look at it I will call you first thing in the morning at 8 am." I called Voss BMW they said please don't drive the car and get it towed to us!! Obviously I was NEVER going to take my car back to Evans anymore. After getting it diagnosed and checked I found out that unfortunately Evans BMW had left the brake valve open when they did the brake fluid flush and the brake fluid was literally spraying every time I hit the brakes. I was told if I hadn't brought the car in I would have been in a car accident and no one would have found out. I have left voicemail messages and sent texts to the managers to let them know about the whole situation with absolutely no response back. I also unfortunately had bought the three year oil change package that they need to refund for the next two years but no one is responding back.

I wish I could give less than 1 star.I bought my truck... - Dag14gold

I wish I could give less than 1 star. I bought my truck on July 9th. I couldn't test drive it because both batteries were dead. It only has 48000 miles on it so after they replaced the batteries I figured it would be fine so I drove it off the lot. Over the next few weeks I noticed my brakes squealing so I made an appointment to get those checked out among some other lights that had came on (advance trak and ABS). My front tires were also wearing uneven so I wanted them to rotate and align those as well. I booked a service online. They called me and said they couldn't get me in for another week and a half. I said that was fine because I understand there is a lot of demand for services right now. I took it in on August 3rd. They had it for two days. Changed front brake pads and rotors. They said they aligned my tires but did not rotate them or fix the advance trak. They said nothing was wrong with the advance trak but the light came on every time I turned my truck on and wouldn't go away but I said whatever they know better than me. I didn't expect them to do it for free even though I had just bought it less than a month prior. On August 23rd I was on my way home from picking my son up from the babysitter. I smelled brakes and my front end was pulling to the right. I slowed down to about 35mph when my tire broke off behind the rotor (see photos). I skid to a stop. Waited for a tow and towed it back to the dealership. Next day I went in and made sure they had the keys since it was dropped off at 11pm. They said they had everything they needed and would let me know what needed replaced. I waited for two days and called on the 25th. They said they still hadn't looked at it and would hope to see it over the next few days. I told myself to exercise some patience and let them call me when they got the chance. I got a call from Bob Chapman on Monday August 30th saying they wouldn't be able to get to my truck until atleast OCTOBER. While I understand there is a high demand and a limited supply of skilled labor I don't understand how you can do that to someone that just bought a vehicle at your dealership not even 60 days prior. And to top it.off they were the last and only ones to take the tires off the vehicle and work on the brakes. The gentleman I spoke to told me he was calling me to let me know it might not be a bad idea to take it elsewhere since my truck is lifted and has many custom things on it. So now I've wasted another week without a vehicle (my job does require a truck) and it sounds like I will make my first three truck payments without being able to actually drive the thing. I will also have to pay for another tow if I can find someone that can work it before October

Bobs Gillingham's is the best place to buy a car or... - moyto59

Bobs Gillingham's is the best place to buy a car or truck,and they have the best service,I bought my F150 from there and I'm very happy with it and Bobs Gillingham's is the only place I trust working on my truck,quick service too!I recommend it to all my friends looking for a car or service,you can't go wrong!

I only gave one star because I had to. - dwayne1523

I only gave one star because I had to. Took my Ram 1500 there. This dealership sent me home only to have my truck misfire as soon as i get there. So they changed the PCM saying it was the problem when it clearly wasnt. They misdiagnosed it, charged me $1,500.00, and blamed Hoffman's Auto Mechanics saying, "they did a crapy job installing your pcm," but did they really do a crapy job? Or was dealership taking a shot in the dark to get money? Apparently, the dealership replaced something that clearly didn't need replaced, which was their case for not refunding my $1,500.00. A month later the dealership decides to get of their butts and eventually removed the driver side head and realized it was the Cam-Shaft and Lifters. Needless to say that's what it was, They didn't even return my all my parts that they took off my truck, so it cost me a little extra, but I fixed it myself. Bottom line... find another dodge dealership to diagnose your vehicle. This dealership is lazy, they'll take you for all they can, and they are bonified liars.

Great experience at Bob Boyd Fiat - Fiateddy

Entire staff is knowledgeable and polite, Thanks to Neal ,Jimmy Jayjohn and Mark,made my service today a rewarding experience, I’ve bought 2 Fiat’s at this dealership, Thanks guys,Eddy

Wonderful experience, customer service was phenomenal. - tootalented24

Wonderful experience, customer service was phenomenal. Bobb really made sure we were leaving with a car today and I really appreciated his spectacular service

Was a recall good friendly service ! - Dee

Was a recall good friendly service !will return for future recalls good job 👍🏻 short staffed