1,907 Ohio SRT Service Centers

I serviced two Lamborghinis with this dealer lately. - DE

I serviced two Lamborghinis with this dealer lately. One came back with a large scratch on its wheel after a tire change. The other car came back with a large scratch on its body directly in the vicinity of where Work was done. Juan Galvez, platform fixed operations director, offered no help for the scratched body. This damage was well documented by the transporter and service representative I was dealing with both in writing and photos. He went on to say that the dealership does not take care of damage like this when cars are at their dealership. He stated that if they did, they would be paying thousands of dollars a month for scratches on the cars they service. I was very upset that they treated me like this, after using their service department for 25 years and purchasing from them. it was the last time.

THIS IS THE WORST DEALERSHIP I HAVE EVER DEALT WITH. - tonyacromwell

THIS IS THE WORST DEALERSHIP I HAVE EVER DEALT WITH. I HAVE BEEN DRIVING LUXURY VEHICLES FOR OVER 25 YEARS AND NEVER HAD AN EXPERIENCE LIKE THIS. THIS IS DEFINITELY NOT THE LUXURY VEHICLE EXPERIENCE. MY NEW VEHICLE HAS BEEN IN TWICE FOR MAINTENANCE ISSUES AND BOTH TIMES I WAS BEING CHARGED AND TOLD THESE ISSUES WERE NOT WARRANTY ISSUES!! AGAIN, I HAVEN'T HAD THE VEHICLE FOR 9 MONTHS!!!!!! FYI- THIS IS MY 3RD RANGE ROVER AND NEVER HAD THESE ISSUES- FIRST PURCHASE WITH THIS DEALERSHIP!!! NEVER AGAIN!!! I WOULDN'T ADVISE ANYONE TO BUY A VEHICLE HERE!!!! THEY WAY YOU ARE TREATED AS A CUSTOMER IS TOTALLY UNACCEPTABLE IT'S AS IF YOU ARE A LOW CLASS CITIZEN - VERY INSULTING!!!

LaRiche is fantastic! - Chevy guy

We have always had amazing service at LaRiche. Our vehicle is serviced at the appointed time with little to no waiting and the staff is friendly and knowledgeable. We continue to recommend LaRiche to anyone looking for a good deal and great service.

Amazing Service - Jarret1791

Ernie Kelly and the Service team at Lee Kinstle are great tp work with. I sent Ernie a text about my vehicle and with in a few minutes he had someone from service out to pick it up. They took it in fixed what needed done and brought it back with in 2 hours. Thank you Ernie and the Service department

Took my car in for body work and paint after having my... - ImmkeGMCisNOgood

Took my car in for body work and paint after having my car keyed... nothing was done right. More damage was done when removing and reinstalling the parts, than good. It was a terrible experience, and still trying to get it resolved. I have been there 7 times to no avail, and now the general manager and service manager refuse to continue to work on it any more, because they dont have time to deal with me, as they stated. They also stated, "i have a thousand happy customers, so im not too concerned if you are not satisfied. I was blown away.