1,907 Ohio SRT Service Centers

rattle in new 2018 Honda Touring fixed the right way - J. R.

I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. They were persistent on this chore with finding the solution and not just saying tough luck. My new car was in the shop for a couple of days and they lent me a car while the problem was worked on. I believe they and the mechanic went all out to make sure I was satisfied and if I owned Matt Castrucci I would give them a bonus for the efforts that they went to to make sure my car was fixed and fixed properly. I have purchased 8 Honda's over the years from them and this is the reason why. THEY CARE ABOUT YOU AND YOUR CAR !! Thanks again for your help. J. R.

One of service receptionist was not polite. Why they... - mihyunhwang

One of service receptionist was not polite. Why they schedule 7:30 when they start working on the car on 8:00 a m..

Perfect! - jwarren7789

Couldn't have been happier with service at Mazda direct. I trust them and they always do a great job. Anytime I have an issue I know I can count on them to fix it.

I will never, ever buy a Mazda from anywhere other than - md330

I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

Mazda of Wooster deserves the highest five star rating - canderson

Mazda of Wooster deserves the highest five star rating for its outstanding service. Mel Jacobs, Logan, and the others in the Service Department set the standards for excellence! Twice during the past two years they have provided top level service when I have experienced breakdowns while visiting family in Wooster. Though my car had not been purchased there, they quickly assessed the needs, developed a plan for repairs, ordered parts, and then completed the repairs in a timely manner. Though the repairs were extensive, they did not exceed the estimate. Every attention was given to careful test driving before the car was returned to me, ready for a 700 mile trip home. Mel and the entire team were helpful, caring, and dedicated to doing an outstanding job. They were excellent at communicating about the repair process, and they even got the car roadworthy so that I could make the return trip ahead of a predicted tornado! I give them the highest possible recommendation! If I did not live in a different part of the country, I would choose them to service my car regularly.

I just visited McDaniel Cheverlet and fell in love with... - ddcox44

I just visited McDaniel Cheverlet and fell in love with my now , new truck !! A big shout out and ty to Shelly Landis to help me get the deal done .... the Black Stallion is home !!

Took our vehicle in for the oil change. They were very... - amani311

Took our vehicle in for the oil change. They were very prompt abaout getting our car in & serviced. They also washed the vehicle as an added service that we did not expect. If they do that for an oil change we know that we'll get great service all the way around. Everyone that we came in contact with was very friendly & helpful. That is something that we hadn't gotten at another dealership.

I’m grateful for Renee and Medina Auto mall I love my new - qcs214

I’m grateful for Renee and Medina Auto mall I love my new 2022 Jeep Compass

We have used this dealership for years. As a family, we... - Meg

We have used this dealership for years. As a family, we have purchased and leased at least 9 new or used cars. Salesmen are great, super helpful, and willing to help. I can not say enough good things about the service department. I recently moved out of state and went to a new dealership. I had a question regarding some service they wanted to do on my car. I called Mentor Mitsubishi told them my concerns and they gave me some suggestions and advice. And in the end, saved over $900 on the repair. I cant say enough good things about the whole dealership!!

Very good service...I definitely will make this my new go... - rae kenney

Very good service...I definitely will make this my new go to.... everyone there was very friendly and helpful and they got me in and out the best they could.

I have relationships with other Mercedes dealerships in - jonsonconsulting

I have relationships with other Mercedes dealerships in other parts of the country and I can honestly say that Justin, Luke and Jon are awesome to work with. Excellent service and their attention to detail is unsurpassed. They are the best in the their profession. I only wish I could have them at the Mercedes store at home in Florida.

Great Service - JGMansfield

We can always rely on prompt courteous service ,no matter if it is a small matter or a major repair . Gavin Dininger does an excellent job. JG

Well done. - ANDREW

Well done. Thank You. Highly Recommended. The only place that will work on my Sprinter Van.

Mohamed at Mercedes-Benz of Willoughby is the best car... - amber_janee22

Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every feature I wanted in my dream car. The car had to be sent to Ohio from another state and he made that happen without a hassle. He even connected me with the financial department, when at first I was reluctant to speak with them, to add necessary warranty packages to my purchases to ensure that my new vehicle is covered from front to back, inside and out. When I arrived to purchase my car Mohamed set up a grand reveal. The car had a red bow on it which I requested, but he made it even more special by setting up a special congratulations sign with my name on, a cake because it was my birthday (by the way the cake was AMAZING), and balloons!. This made me feel so special. Mohamed said he would do anything to make sure that I was a satisfied customer and he did just that! Thanks Mohamed and Mercedes-Benz of Willoughby, I've never been happier!