1,902 Ohio Toyota/1000 Service Centers

I had an oil change where all the oil ran out. - Beverly Grenier

I had an oil change where all the oil ran out. Got some free oil change coupons and used one 2 months ago and also told the gray smoke coming from the exhaust pipe was condensation. Don't worry until it turns black he says. A REAL mechanic said it was 1 1/2 quarts low last week. The smoke was left over from the oil spill last time. Had to clean the burned oil off of everything, do another oil change and a host of other work that should not have happened. $860 later it runs like a champ. NEVER again. Run don't walk they have no clue what they are doing

Staff are very friendly and service department was - mawmawnelson

Staff are very friendly and service department was organized. Service completed in a timely manner

Horrible customer service and severe lack of - mears4x

Horrible customer service and severe lack of professionalism. I went in for a oil change and tire rotation with alignment. When I checked in, I told my appointed service advisor, Katlyn Price that I had a concern with the passenger rear tire and that it may have I leak. I asked her to have the tech please check it for safety. The service was done, supposedly. This took over two hours. When I arrived home, I immediately heard a hissing noise from the passenger rear tire. Upon closer inspection I witnessed and active leak as the tire was wet and bubbling. So - NUMBER ONE, this was the tire that I asked to be inspected and it wasn't rotated. Again, this is the passenger rear tire - meaning the tires were not rotated as told. Wow, so this supposed rotation and alignment, done by tech, Joe Mog. Wasn't done. There is no way this brand no leak could have occurred in a tire that was supposedly rotated. Now, here is the worst part. I requested that the tire be inspected. I was told it was and it wasn't. I brought the car to Firestone tire and a nail was found in that tire which was causing the leak. Crestmont and its tech, sent me away with a nail in a tire that I requested to be inspected. This is extremely dangerous and negligent work and service by Crestmont Cadillac. There is more ------ I called FIVE times to speak with Kaitlyn Price so that she could help me address this situation. She has failed to return my calls now FIVE times. My last call I requested to speak to the manager but alas he wasn't available. I asked the person on the phone if Katlyn was indeed at work and he said, "yes". I then asked to be put on hold to speak with her, as I couldn't rely on her to return my calls. The person said he'd ask her and when he returned off hold he informed me that she said she couldn't speak to me because she was busy with other customers. He said that she would call for sure by the end of the day. NO CALL. This is the epitome of unprofessionalism. So over the course of my first call on Friday and what id now 3pm on Saturday, she couldn't find time to call a customer back with a concern? SO what are the reasons for the lowest scores? I was told that services were done and they were clearly not. I made repeated calls, over 24 hours asking for a call back and nothing. AND - I asked for a tire to be inspected, and it wasn't, being sent on my way with a nail in a faulty tire, very dangerous. These are the reasons for the low score.

Payton in the service department is exceptional at her - booboo

Payton in the service department is exceptional at her job!!! Her customer service and problem solving exceeded my expectations. I have had multiple disappointing experiences at another dealership with servicing as required and addressing/repairing a brake issue from the time I drove it off the lot!! I had lost faith and trust in that dealership too do anything after catching them in lies on 3 different occasions!!! Upon first meeting Payton , I instantly knew she was honest and caring. You know when you sense that feeling, like now I know every thing is going to be alright. She really listened and wants to do her job the right way. Very sweet, respectful, and knowledgeable!! CroninFord is very fortunate to have Payton on their team . Please recognize her all around expertise at what she does!! A person like her is very rare in this world we live in today ! You have a rare gem , please treat her as one!

5 times since I bought my car there they did not rotate - Kwm29

5 times since I bought my car there they did not rotate the tires when they said they did. I started marking my tires the second time and confronted them after that. I recently had service done and they are always trying to get me to pay for unnecessary services and treat me like an idiot. I had fluid flinging all around the underneath of my car and they said it was fine. Took it to another deal ship and they found a hole in the axel and are fixing it and it’s under my warranty.

I give Jeff high marks for friendliness, honesty and... - martinl

I give Jeff high marks for friendliness, honesty and integrity. Deals are not the very best, but integrity is more important.