1,902 Ohio Toyota/1000 Service Centers

Aaren took the time to understand the problem I was... - barry.counts

Aaren took the time to understand the problem I was experiencing with my 2000 Corvette. The problem was fixed by your dealership consistent in a timely and reasonable manner. After taking my Vette home, I discovered something else broken and believed the problem was caused by your dealership. Aaren convinced me otherwise and did a good job of helping me solve the new issue. I find him to be a honest person who cares about his customer, employer and fellow employees. He's a keeper!

Had scheduled an 8AM appointment to have air-conditioning - sp

Had scheduled an 8AM appointment to have air-conditioning checked. Trying calling numerous times throughout afternoon to get an update as it is almost impossible to speak directly with anyone in the service department. After I finally texted I was told at 3:30 they were starting the inspection then nothing until around 4:30 when they informed me by text they basically ran out of time so no updates until tomorrow morning. I had to cancel a doctor's appt I had tomorrow morning and needed to get car seats out for my grandkids but could not reach a soul on the phone. I have never experienced such poor customer service.

Mostly Satisfied. - CHERYL

Mostly Satisfied..8 out of 10 times .This is the 2nd brand new Mazda that I've purchased here.. I mostly use their service department for years, Mazda claims we the consumer should always use their battery, their brakes and etc...The problem is the price is higher than other mechanic that I have used . And was told the car runs much better if done so. . Decide for yourself is my motto on certain things. I absolutly LOVE my Mazda and reccomend this brand if in conversation "WHAT DO YOU DRIVE"..I first purchased a mazda 3 FUN car, and then MAZDA 5..STILL HAPPY

I have had my vehicle serviced many times at jay Buick... - Kyled

I have had my vehicle serviced many times at jay Buick .I'm not impressed by there technicians except allen who gets it right.the other technicians need better training or hire more compantent ones.the reason I still give them a 5 star rating is there service writers Rick and John they make my experience amazing.Where Jay Buick lacks they make up for it ten fold.I will not deal with anybody else they are very informative and really care about the customer.if it wasn't for them I would take my bussiness elsewhere they are the reason I'm thinking of getting my next vehicle from Jay Buick.

My experience at Jay Honda was EXCELLENT! The staff was... - daronowens4

My experience at Jay Honda was EXCELLENT! The staff was polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making this a great experience for me!!

Liars! Worthless! Disrespectful! Got a car,sure, car was... - Queen xxxxx

Liars! Worthless! Disrespectful! Got a car,sure, car was hit and run! They towed it. A month later, they want a payment but noone has LOOKED at it! No!

SERVICE ON CAR - STEELERFAN3

THE SERVICE DEPARTMENT WAS AWESOME TO WORK WITH. THEY GOT MY CAR IN IN JUST A COUPLE OF DAYS AND GOT IT BACK UP AND RUNNING. THEY WENT ABOVE AND BEYOND CAUSE THEY FIXED STUFF THAT I DIDN'T EVEN KNOW WAS WRONG AND IT WAS ALL COVERED UNDER WARRANTY AND MADE SURE IT WAS SAFE FOR ME TO DRIVE.