1,908 Ohio Toyota/1000 Service Centers

The absolute worst service we’ve ever encountered in the - Disappointed customer

The absolute worst service we’ve ever encountered in the years we’ve owned vehicles. We were given the run around regarding repairs needed. Told one thing needed repaired however paid for an entirely different piece. Quoted the wrong price before repairs. We live an hour and a half away and had to have the car towed to this location due to the proximity of the flat. I will happily spend the extra money and have the car towed to anywhere but this dealership for servicing. Absolute worst experience. If I were you run the a Other direction.

Purchased a certified pre-owned mini 1 year ago. - Soon_to_be_ex-mini-owner

Purchased a certified pre-owned mini 1 year ago. Spent $7000 for the extended warranty. The vehicle had 2 spots where the chrome was bubbling off and the usb port has a short in it- works sometimes and sometimes doesn't (fire hazard?). I took it in shortly after purchase and MAG fixed one chrome piece but I'm guessing didn't see the other. They also told me there was nothing wrong with the usb ports and to try another cable. I have since tried the phones original cable, high quality, store brands, and multiple cheap ones. They all work sometimes but mostly don't (and work in every usb port in the car except the one in question). A few months later, after having to schedule two weeks out just to look at it, I took it back in this week and after making me take an electric loaner (which has a charger that charges like 20 miles while plugged in for 15 hours, so reeealllly slow) they said they would call and let me know next steps. I had to call back on the third day because I never heard from them. They were ironically just pulling it into the bay when I called. Perfect timing, eh? Thirty minutes later they called to tell me there was in fact a problem with it and now the warranty no longer covers the chrome nor the usb port wiring. It’s a little odd that when the factory warranty was still in effect, they couldn’t find anything wrong with the port and they ‘missed’ the second chrome defect- and then a few months after the warranty had expired (and it’s under their extended warranty) they miraculously find the issue immediately after looking at it, but unfortunately it’s no longer covered so they want $1300… When I mention this, I just get a blanket "I can see how that would be frustrating" response. I tried to talk to the finance manager to cancel the warranty for the prorate refund (learned my lesson to never buy an extended warranty since they apparently don't cover hazards like wiring issues), but he's 'busy' and will call me 'after he finishes with his 2 deals'. Never called back. Updates: Called 4 hours later and they put me to his voicemail. So I left a message reminding him to call as promised. After no return call from the message, I called again and he had left for the day... Called again next day, this time I get sent to voicemail of someone who is on vacation till next week sometime Called back and someone said they would start the process because they couldn't get finance director to answer the phone, but assured me they would call back shortly. They never did Called back 4 hours later, they put me on hold and then hung up after 5 minutes on hold. Called back and talk to someone who assured me they will call by the end of the day (at least the people answering the phone initially are nice). We’ll see. However, they close in an hour, so not looking good. — Surprise didn’t call Called back right before closing and they said they would get him on the phone, but sent me to his voicemail. Called back and let them know I’m not leaving yet another message with another broken promise to call back and want to talk to anyone in their half dozen dealerships who can cancel this- someone finally got him on the phone to connect us. It really shouldn’t be this hard, if I was spending money they would call/text every 2 hours until I block them. As a side note - they take 8 weeks to process a cancellation. Have fun if you decide to purchase from MAG =)

,We travel by automobile extensively (120k+ per year, for... - wd.piotrowski

,We travel by automobile extensively (120k+ per year, for the past 12 years). The MAG Auto Group in Dublin, Ohio has been better than any service experience we have ever received! We are particular, and we like our vehicles well cared for and try hard to avoid any surprises by keeping our mechanical and auto options generally as good as we can find. Our experience at MAG was outstanding. We were traveling from Florida to Michigan, and spent the night with family in Dublin Ohio. Our front brakes went out (severe grinding noise, orange light). When we called for service we were patched right in to the Lead Service technician (Stan), he took our information and out situation... we were on the way to see a new grandchild in Michigan and due there that afternoon. He set things up for us to have service at 9 AM; new front brakes and rear brake inspections were completed and road tested by 11:15 PM. Received updates and contacts from service tech (Ryan) as things progressed (twice as problem was identified for authorization to proceed; and once when work was nearly complete so we could pick the vehicle up). Had no reason to expect the level of service, the prompt accommodation to take care of the problem, and follow-up. This shop is an example that other auto service centers should pay attention to. Would travel back to Dublin, just for service at this site.

I’ve driven Volvos since 1980 and have had them serviced - maryannward

I’ve driven Volvos since 1980 and have had them serviced by MAG for most of those years. Just had the 60,000 mile maintenance done today on my 2018 S90. Kyle, the service manager, and Caleb, the assigned mechanic, both did an excellent job of communicating what they planned to do, how long it would take, and how much it would cost, Everything was done professionally and timely. Another great experience with MAG Volvo servicing!

They have had truck for 2 months and still can't get - Mert

They have had truck for 2 months and still can't get engine light to clear. Under warranty also.

Excellent sales staff and great service after the sale. - rstinchco

Excellent sales staff and great service after the sale.They seam to want to go that extra mile for their customers

The people I work with at the dealership are always - ssgrasshopper11

The people I work with at the dealership are always willing to make sure everything is taken care of. They go above and beyond.

Now Baumann Ford - Had my mustang at the service dept. - dvrom

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts.