1,902 Ohio Toyota/1000 Service Centers

Terrible Service after the sale - johnd

My wife purchased a used vehicle in Urbana, Sales people were OK, but the service department is useless. After the sale we had tires that leaked down constantly. After two visits we gave up. In January SVG did an oil change. 86 miles and two days later the add oil light came on, 2.5 quarts low. I called SVG to let them know they failed to put in enough oil. The service manager insists there is a problem with the engine, and it used the oil, even though there is no sign of leakage or oil in either the radiator or exhaust, this much oil in 86 miles would leave an indication..... I talked with Jeff Vangorder (manager I guess), he promised to follow up. He did call to tell me he would get the vehicle in to be checked and fixed....no contact since. Bottom line, DONT TRUST their service or their promises from management.

Part of buying a car is the follow up service With - SKR

Part of buying a car is the follow up service With service comes being able to work with a service person who is patient and professional at all times James Schenk is an excellent person to deal with in the service department. I appreciate his patience and unwavering voice of support today What is most striking is James did this close to closing time-without rushing and by allowing me to get all my questions answered. He is a valuable asset to your company. Thank you, James, for going the extra mile today and for exceeding my expectations today.

Everyone is incredibly nice and helpful! - L2tactical

Everyone is incredibly nice and helpful! They treat you like family, and make sure your experience is like no other.

Willing to work with my credit, beyond amazing staff. - Kayla

Willing to work with my credit, beyond amazing staff. I loved the energy staff gave! 10/10 recommend Brittany Jackson!

This review is for the service department Preston, my - charlespipke

This review is for the service department Preston, my service advisor did a great job and taking care of the service I needed on my vehicle i’ve always had great service from the whole team. Thank you

We brought our 2020 KIA Soul in to evaluate a noise that - Dave

We brought our 2020 KIA Soul in to evaluate a noise that occurred when the vehicle was moving and making a right turn. The car had to be kept for additional evaluation for a few days during which time certain parts were replaced. The dealership contacted us numerous times for updates while the car was in their care but ultimately the source of the noise could not be found. The Service Manager assured me that the car would be safe to drive and to return if I noticed the noise becoming louder or more frequent. We were impressed with all the personnel that we met and want to call out especially Advisors Micah Norman and James Snyder as well as the Service Manager, Joe Kreuz. Good job!

took my 2018 chrysler pacifica to van wert chrysler... - shaundabedwell

took my 2018 chrysler pacifica to van wert chrysler dealership. They stated that 3 actuators were bad, I live an hour away so I didn't want to stay, which they ended up not charging me to diagnose it. I ended up taking it to Archbold to have them diagnose and fix my vehicle. They stated it wasn't bad. How can two different Chrysler dealerships state something different. I am beyond upset right now as now I have to drive an hour to get my vehicle fixed plus pay my deductible again to actually get it fixed.

They replaced my timing chain, gears, twin turbo and - LJ

They replaced my timing chain, gears, twin turbo and manifold in 2023. Come 2024, I find out that they rolled the gaskets under my valve covers, resulting in failure and a major oil leak from both valve covers. They wanted me to pay $1500 to fix the damages they caused. Not happening. I went to a local mechanic that actually stands by their work. When I she'll out almost $14k for repairs, I expect you to stand by your work. They failed big time. Now I'm hoping they didn't mess something else up.

California emissions - Lori

My check engine light came on my Chevy Equinox. I called Thayer Chevrolet and they fit me right in. They told me it would take about an hour to diagnose the problem (this was even before I brought it in). I was good with that. When I walked in they were so friendly, didn't even ask if I had bought the car there (I didn't) they automatically treated me like I was a long time customer. Thank goodness this was covered under the cars warranty (where I was going to take it they didn't even mention the warranty). Trisha from Thayer actually took the time to make sure it was covered under the warranty before they did any further work. While they were taking care of that they found I needed rear brakes, an oil change and a new filter (I was kind of aware I needed all of this). Trisha let me know if they could keep the car for one more day they could have it all done for me and the coupon I brought in would be applied to these services. When I went to go pick up my car they actually apologized for keeping it so long (only three days). At no time did I ever complain about them having my car. Thank you Thayer Chevrolet for taking care of me like I was one of the family.

Had my truck in 5 times for same issue and never fixed... - Frettbuzz372

Had my truck in 5 times for same issue and never fixed anything. Just kept replacing parts that were not broken. Finally went somewhere else. Service Mgr. Was very rude.

I had an appointment yesterday, 8/2/2021, to have door... - jdwaterfield

I had an appointment yesterday, 8/2/2021, to have door sill protectors put on my new HR-V. They had to order the parts and they arrived quickly. They then called to set up the appointment and at that time no installation price was discussed. I had previously shopped for the parts at the Honda eStore and the website gave an installed price. I made the assumption they would be in the neighborhood price wise. Upon arriving for my appointment I asked the service rep if he could tell me what it was going to cost for installation. He looked at his screen a shrugged that there was no quote given and he really wasn't sure. I then showed him the price that the eStore had given and he began to inform me that they don't honor prices from third party websites. I and the Honda employee standing next to him explained that the Honda eStore was indeed a genuine Honda entity and the price quote was legit. He then took my paper and huffed off to "talk to someone about it". He returned to say they would honor the price. After the car returned from getting serviced I looked at the sill protectors and found that they weren't adhering to the sills properly. They were coming up where they bend down over the outer edge of the sill and when push back in place they popped right back up. When I asked about it is when it got insulting. The first rep tried to tell me that when the car heated up, after I left with it, that the film would soften and mold itself to the sill. ( I didn't think to ask what would happen if it were January and not August.) I told him I disagreed and that I was not happy with them not adhering properly. He contended that it was normal for them to not stick right away the same as when you install window tint. Having lived in Phoenix for awhile and having a few cars tinted I questioned that. That's when the first rep went and got someone else to talk to me. This guy was a treat. More excuses and the whole "you don't understand" condescending attitude. Even went so far as to say they were “just stickers” and implied I my expectations might be a little high. (Shouldn't "stickers" actually stick?) After a few back and forth moments he did agree to remove them, quite hastily and with great disregard for my vehicle, and sent me on my way. Perhaps if I wouldn’t have questioned the installation cost and blindly let them overcharge me I could have avoided this treatment. They may, in my opinion, actually have taken the time to install them correctly instead of doing a quick and shoddy job of it just because they weren’t going to make enough money. I won’t return and I certainly wouldn’t recommend them.