566 Oklahoma SRT Service Centers

My husband and I have both bought new cars in the past 10 - deborahaburch

My husband and I have both bought new cars in the past 10 months. Our sales experience with Jacob Calloway was terrific. Jacob is a phenomenal communicator and checked in every two weeks to update us on the wait for our cars. I really appreciated him keeping me informed about the process. I also felt that I was treated fairly in the pricing of our cars.

Just to follow up my yesterday's appointment to let you... - Alexandre

Just to follow up my yesterday's appointment to let you know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst than it was before. I waited there for seven hours and nothing was done in my car or was poorly done. I have been a loyal customer since 2018 and the last two times I was there the service has decreased in quality. My situation yesterday was a tremendous disrespect with a customer. The employee who assisted me yesterday was really rude and impolite. I will looking for another dealership to take my business from now on. The employee, I believe his name was Jacob, lied to my face at the end trying to convince me that the recall was a two day job. It was NEVER brought to my attention before, it is not in the appointment email or on the text message I received confirming the appointment. In the email, it even says that the "the client will wait while the service is performed", unless someone expected me to sleep in the dealership, it was never a two day job. So I lost trust and confidence on Fowler VW Norman and I will not go back there and I will make sure that none of my friends make the same mistake that I did.

Had my oil change last Saturday (10/08/2022). - w_grevel

Had my oil change last Saturday (10/08/2022). As usual, it was always a satisfying experience. Been with Freedom Ford (McAlester, OK) for the last 11 years now; and have never once had a disappointing moment. Always on time. Very professional work and treat you like family. Keep up the good work, folks. 100% satisfied!!!

My family and I have bought many many vehicles from... - calumetfarmer

My family and I have bought many many vehicles from Frontier over the last 30 years and always loved and recommended it to others for sales and service. The office manager is also one of my neighbors. They really started declining in 2010 by starting a game with you on your trade in. I have always had to go to another dealer to find the fair trade on my vehicle prior to trading it in with Frontier as I like keeping my business local. My family and I put up with that for years because of great service however we noticed a sharp decline in the service department about a year ago. It started with we can’t get your vehicle in for several weeks to once you do get it in to you never get followed up with the status to your repair and it takes forever! Most of my family has moved on to the dealer just 10 miles north and now after hearing the service manager over the last few visits drop the f bomb many times I decided this is not the store for me or my family. He looks like a biker that belongs working at a bar with that mouth. I feel sorry for the parts guys having to work with him as they looked disgusted after he said it. The other big issue is the what seams like a very large turnover of employees and it’s not the same friendly store it was. I’m not telling you not to buy or take your vehicle here, just saying it’s no longer for me or my family. I guess I’m just not good with change and sure wish I could have back the old Frontier.

The staff at Frontier Chevrolet, is hands down the best - daxk1

The staff at Frontier Chevrolet, is hands down the best hometown dealership in the state. The sales manager Shane, is the best man you could ever want in a dealership. He is always available and will do everything in his power to get any issue solved. This dealership is hands down the best. I wish I was allowed to give more stars !!

Friendly staff and were very quick to schedule and do my - Kay

Friendly staff and were very quick to schedule and do my oil change when I was there recently.

Absolutely the worst I have had anywhere. - Steven Talbert

I took my 2005 F250 6.0 in on a Sunday 2/7/16, the owner of the Dealership was there and told him my truck would not start when it was warmed up. This is the 4th dealership it has been in in the past 18 months. Befor I left I saw a 1959 f250 I wanted to buy, he gave me the keys to it and I looked at the truck and told him I have in his parking lot a 2011 Crown Victoria I wanted to trade, he looked at it and said yes and to call him on Monday. Next morning I did just that and gother his voice mail. After lunch I called again same voice mail. That afternoon I get a call from the dealership telling me someone came in and bought the truck, man of his word isn't he. Then the shop called telling me my 6.0 needs a hpop, 2200.00 and 9.5 hrs of labor, I tell them to fix my truck. Tuesday I call the dealership and ask them while they have to remove the intake manifold to also replace the oil cooler and he said ok. Tuesday afternoon the shop called me and told me that the mechanic said he is no where near the oil cooler and labor would be another 4 hrs, I told him my truck was not a ATM and to just put it back together and he said ok. It is now 2/11/16 and my truck is still in the shop. I went in and looked at it this morning, the mechanic was sitting in a chair all that was left to put my truck out the door was to put the air cleaner box back on. I asked the mechanic when I could have my truck back and he popped off at me saying you will get it back when I'm done at the end of the day. Well its now 4:45 pm and still no truck. Over 4 day's to do a 9.5 hr job. I make a living with this truck and they are costing me a lot of money. My advice to everyone is to learn from my mistakes.