565 Oklahoma SRT Service Centers

Stay away or you will be sorry - James, Bob123

After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.

I've been bringing my Volvo to this dealership for two - jberch

I've been bringing my Volvo to this dealership for two years. It has been a constant battle to just get them to answer the phone. I scheduled a service visit online and was told "we don't use those." Apparently they call everyone who schedules online and re-schedules them. I left a message (because I couldn't talk to a real person) about a serious issue with my car and 24 hours later they still hadn't called back. I specifically had issues with Devyn. I left my car for a week, called the Friday before my scheduled pickup on Monday and never received a return call. I was ON MY WAY to the dealership to pick up my car on Monday, and they had not even STARTED on the work. I talked to the service manager who said, "Oh. I'll talk to him about it." Shameful. Every time I'm in the dealership it's like I'm an inconvenience. If you live in the Tulsa area, you should re-consider purchasing a Volvo, because any attempts at service will be frustrating and disappointing at best.

Great atmosphere good people. - Bobby Foster

Great atmosphere good people. Fixed it the first time and let me know what was going on

Totally satisfied with the service very prompt and - turpinrocky

Totally satisfied with the service very prompt and professional I will definitely continue to use Billingley ford. Thanks

I wish I could rate them lower. The worst service... - Kasey

I wish I could rate them lower. The worst service department I’ve ever seen. Ruined my motor and refused to pay for repair cost. Cost me $8000 out of my pocket. Do not trust them!!

Super impressed with the customer service we received. - CHELLETRUJILLO

Super impressed with the customer service we received. Plus how easy and fast the purchase of the vehicle we wanted was. We went to many dealerships and spoke with several sales people over the phone. Bob Hart’s employee’s were, by far, the most genuine. We are happy with the entire experience and our new 3rd row!

Pleased with Ryan's handling of my inquiry - Stokes

Several weeks ago, Ryan assisted on a teleconference call with me and a prospective auto warranty policy company. I wanted opinion and confirmation that Ryan's service center did work with this company. Also, looking for feedback on any adverse issues. Ryan handled very well, he had to juggle conversation with me and with the company at the same time. Ryan was calm and forthright; I do appreciate that. It helped me with my decision during warranty shopping.

I had an appointment at 10 am this morning, with Kyle... - KelliStephens

I had an appointment at 10 am this morning, with Kyle Stephens to see what the issue was with my car. Before we even left, we grabbed a coffee and donuts, and Kyle came back in and talked to us. He said immediately he found there was barely any oil in the car. We explained we had the oil changed three weeks ago and it had been leaking ever since. So he recommended us putting a quart or so of oil to make it back down to where i got my oil changed to have them look and fix it. we went over to automotive parts, and bought a quart of oil. Quinn helped us put it in, along with a couple more quarts. He helped us without being asked, and out of kindness and gave us a little advice and experience as to what he has seen. I cant say enough about how these minimal things make such a big difference in customer service, i only wish the place i got the oil changed at was like Bob Moore Cadillac and their Employees. Thanks so much for helping me out! I would defiantly recommend Bob Moore Cadillac for any further service, oil change, or advice in general. Kudos!

Great customer care - Ljhe

I took my car in when the check engine light came on. I appreciate Kenneth taking the time to explain everything to me. Will definitely take my car back to Kenneth at Bob Moore Cadillac.

Service Department treated me well and completed my - JaCalvn

Service Department treated me well and completed my truck’s needed services in about two hours as Aaron had told me it would take. They changed oil, its filter, fuel filter, rotated the tires, filled all five tires.

I had a good service by Bob Moore Ford. They took in my... - Khommand

I had a good service by Bob Moore Ford. They took in my F-350 to change oil, and do a check up on it. Called me in timely basis to say front brakes need servicing and would do it that afternoon. Because I was leaving town, they held my car for several extra days until my return. Payment process was quick and streamlined making it easy to pickup vehicle.

Appreciation to Mr. YAN BROWN - GS1324

Mr. BROWN is one the most helpful person at Bob Moore Infinite in Edmond, OK. He has really made a big difference in the service department. He has made it world class service. Thank you, Mr. Y. BROWN excellent services.

I had a troublesome noise after my rear brake job. - den3em

I had a troublesome noise after my rear brake job. I took the car back to find the problem. The issue turned out to be my "front" rotors, etc. Jonathan looked at my repair history and didn't charge me anything because I had also had a fairly recent front brake job. I really appreciate the good news! Being retired with limited income, I needed some good news. Thank you Jonathan. That's how you keep customers.

Very professional experience with no issues, would - Mgsoc47

Very professional experience with no issues, would definitely recommend to family and friends. Fair pricing and laid back staff.

what a wonderful stress free experience the team paid - Cara

what a wonderful stress free experience the team paid attention to all my needs Thanks Bob Moore Nissan !

We were traveling through the OKC area and encountered - Darnjay

We were traveling through the OKC area and encountered alert messages. I called and was directed to the dealership where Devon in the service department read the codes, communicated with a service manager, explained the issues and released the codes all within 15 minutes. We were able to continue our journey with confidence and a plan for follow-up when we return home. Excellent customer service!

I can’t say enough great things about my recent - Klaudi

I can’t say enough great things about my recent experience at Bob Moore VW! Chandi, my service adviser, was not only extremely pleasant and professional, but he also went to bat for me with my extended warranty company. He made sure they honored the extra insurance I’d been paying for, saving me a huge headache and expense. On top of that, the entire service process was quick and seamless. Chandi even arranged an Uber so I could get around while my car was in the shop, and before I knew it, my vehicle was ready to go. After this fantastic experience, I’m definitely switching from Oklahoma City VW to Bob Moore VW for all my future maintenance and repair needs. Five stars all the way!

I, Rebecca Rhynes, bought a 2019 Kia Forte’ from Boomer - rebeccaann0131

I, Rebecca Rhynes, bought a 2019 Kia Forte’ from Boomer Kia in January of 2020. It came with a three-year, 75,000 mile warranty that is extensive and covers both the transmission and the engine. In December of 2022, with less than 70,000 miles and close to two full months before my warranty was up, I took my Kia Forte’ in to Boomer Kia’s service department to find out why my RPM’s were racing up to 4,000 but it wouldn’t “catch” to actually make the car move. It also was running horribly. Once taking it to Boomer Kia’s service department, it took over two weeks to get a final answer as to what was wrong with my fairly new car. Lawson, the service manager, finally called me and said that my transmission had a fatal error and would be replaced completely under the warranty. He also stated my engine needed close to $4,000 worth of work but that they would not be covering this because they believed the problems were due to my lack of doing oil changes. I assured them my oil changes were done within the recommended timeframe, just not done by the dealership or any oil change companies that report to CarFax and that was what their decision was based upon. And that they saw “sludge” in the engine they believe could have caused the problem. After trying to come up with $3,550+ to fix the engine, finally I was able to request my Indian Tribe help me pay for it, and they did! Once it was fixed, three weeks later and $3,550+ paid, I was able to drive my car for approximately 30 days when my engine had a catastrophic failure….again! Basically a piston BROKE and their only recommendation is to replace the engine at $7,500! At this point, the engine failure cannot be blamed on supposed engine sludge, as they cleaned all of that out! But, of course, they still will not replace the engine that was always a bad engine and was never my fault, while it was still under warranty. They need to replace my engine as they did my transmission so I can have my car back! DON’T BUY A KIA!!!