566 Oklahoma Volkswagen/1000 Service Centers

Bought a pickup through Mainer Ford for the first time.... - Robynnicoletaylor

Bought a pickup through Mainer Ford for the first time. The experience was great and Kevin Trice my salesman was straight forward, honest, and excellent.

WARNING! - benetzero

WARNING!!! Had a fuel injector return line go bad on my 2019 F-350 when returning to Lubbock. I googled Ford Dealerships near me and found Mainer Ford of Bristow. I called them to see if they could fix the problem and they said yes, they have Ford Authorized Mechanics. They replaced the high pressure line and when I asked them to check if this was covered under warranty, they said "no, Ford does not cover hoses." I then paid them almost $1100 and drove home. Less than 3 months later, the line blows near San Angelo Texas. Jim Bass Ford replaced the line for no charge under my powertrain warranty. I called Mainer and was advised that quote "we are not an authorized Ford dealership. We can't perform Ford warranty work." They misrepresented themselves, as they are still doing on this page, as Mainer Ford of Bristow. So they took my $1100 and couldn't even fix it to last 3 months. Thanks for the lies and sub-standard work. I am glad I had the rework done by an honest AUTHORIZED Ford shop in Texas this time.

DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by... - JulissaMartis

DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by saying that I bought my car at Marc Heitz in 2008 and have serviced it since then at Marc Heitz. I've noticed the customer service level go down especially within the last year. I attempted to take my car in for an oil change three times, two of those times I was told they didn't have any time and that I would have to bring in my car some other time. I called on the third attempt and was told to bring my car in at 1 pm and that they would take care of me, and that it will be in and out. I bring in my car and wait for 2 hours for them to change my oil and fix my headlight. Sunday comes around and I realized the headlight that I just paid $55 for them to fix is STILL not working. Ugh! I bring it in the following Saturday, and am informed that the tech said it was working before I left and that I'm looking to spending another 2 hours for them to fix the headlight. Okay, I tell them fine I just really need it fixed that day - I've already paid for it and don't want to get a ticket in the interim. I sit down in the service area and the more I think about it the more I become enraged. I've been a loyal customer for 5 years, I paid for a service that I obviously didn't receive, they tell me that it was working before I left and now I'll have to spend a total of 4 hours for a headlight change. At that moment I think - I don't want them to touch my car if this is how they go about fixing their errors and providing service. I go to the clerk and tell her I would like my car back and that I'm taking it somewhere else to be fixed. I'm told "Oh their working on it right now" yeah no, I want my car back now and I would like a refund for the services that I paid for but did not receive. I'm then told that they cannot give me refund because the service manager is the only one that can do that and he's not there. Fine, I leave and pay to have the headlight fixed (again). I ask the tech from the other place, is there any way that the headlight was working and then by chance it stopped working. I'm told no, there's no way. They first asked me if I actually took my care to get serviced or if I tried to have a friend or someone fix it. I said no, I took it to the dealership where I got it. The service tech couldn't believe that the individual who attempted to change my headlight was from a dealership because it looked like whoever tried to change it didn't know what they were doing. He said there was no way it ever worked when they changed it because they didn't snap it into place. Great! That following Monday morning I call the Service Manager and tell him of my experience he takes my name and number and tells me he's going to talk with his guys and give me a call back. It's now 5 days later and I still haven't heard from them. I can't BELIEVE this is the type of customer service I have received after being a loyal customer of 5 years. If they'll treat me like this, they'll treat anyone like this.

Service work - Truck driver Rick

I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.

Very relaxed atmosphere and friendly and knowledgeable - Lisa.Robinson.42

Very relaxed atmosphere and friendly and knowledgeable staff with no pressure I would definitely recommend this Dealership to friends and family. Ask for Mark !