566 Oklahoma Volkswagen/1000 Service Centers

Would not honor warranty - smalldog

I'm second owner of 2012 Fiat sport. Called to make appt. for 24,000 mile oil change, they said it would be $19.95. Warranty book said maintenance program was free for 3 yrs. or 36,000 miles to all owners. They said to bring warranty book. When I got there, they said the program didn't honor free oil changes. I saw the records of the first owner and he also paid. I emailed Chris Nikel and a few days later the gm called. He said the warranty only covered the first owner. I told him what the first owner paid and warranty book said all owners. He called back later and said it only covered the first oil change. Again not what warranty book stated. I called the Chrysler/Fiat number only to be told that the warranty was only for a limited number and even though the warranty book was included with the car it wasn't covered. Also was told there was no charge for that warranty coverage, but it only came with some of the cars. It was a circle each person telling me a different reason why it wasn't covered. Then I really had to laugh when a commercial came on tv saying "save a nickel, by buying a new Fiat from Chris Nikel and it comes with 4 years of warranty, covering oil changes and routine maintenance." They did reassure me at the service center that they honored the towing! So, I blame Chrysler/Fiat for not honoring the written warranty that came with the car. I drove 65 miles to Chris Nikels service center and left there without an oil change because I was pretty upset with the lack of customer service and being fed a bunch of excuses as to why oil change wasn't free.

Great people and customer service friendly and willingly... - Leojeff88

Great people and customer service friendly and willingly to help during this crisis and a family in need of a car to get to and from work

They were attentive to the details of the situation. - Pmgingher

They were attentive to the details of the situation. Our fobs had to be reprogrammed after a locksmith accidentally kicked them out of the system. The price of the reprogramming was pretty fair seeing as how it was a Cadillac they were working on.

Busted my tire during rotation - IV@NEMA6

Marked things that needed immediate attention but never told me and let me drive off. Do not go to this place for any reason. Dont do it

10/10 would recommend these guys! - Fwdjarvis3

10/10 would recommend these guys! From the purchase to service after the sale they are top notch. Chad, OJ and Rick were extremely helpful in answering any of my questions.

They have had my vehicle in the service department for 6 - Jw_skelly

They have had my vehicle in the service department for 6 weeks. They will not provide a loaner vehicle. They Assured me it would be done no later than June 23rd, now will not return my calls or tell me what’s going on. Terrible, incompetent, low integrity dealership.