561 Oregon SRT Service Centers

i was over charged $400 in labor for spark plugs they did... - trevinofamily

i was over charged $400 in labor for spark plugs they did not do what the invoice claimed that they did. I was referred by Salem Skyline ForD not informed that it was not a actual location for skyline i will never return and I am filing a complaint!

I recently had the pleasure of experiencing exceptional - Heydoug1987

I recently had the pleasure of experiencing exceptional service from Morgan Dielman in the service department. I visited the dealership to get my tire pressures checked and refilled in my 2021 Kia Sorento (Because Kia of Medford, just across the street, well.... Uh, no), and Morgan went above and beyond to ensure a seamless and efficient experience. From the moment I arrived, Morgan greeted me with a friendly and professional demeanor, making me feel valued as a customer. No appointment, walk in no charge tire pressure adjustment with an off brand vehicle. Could I get worse?? Morgan picked up the ball and smashed it for a (Seahawks) touchdown. She immediately greeted me, heard what I was asking for and didn't blink an eye. She even walked me into the customer lounge and directed me to the (much needed) coffee machine Morgan's expertise and attention to detail were evident throughout the process. Not only did they promptly address my tire pressure concerns, but they also took the time to explain the importance of proper tire maintenance and provided helpful tips to ensure optimal performance. Morgan's dedication to customer satisfaction was truly commendable, and their willingness to go the extra mile left a lasting positive impression. I highly recommend Morgan Dielman for their outstanding service and commitment to delivering a top-notch customer experience in the service department. Upon getting into my vehicle to exit, the tech (Kingston?) explained how he adjusted my tire pressures for the climate (darn cold). Superior service!!!

will never come back - greencamaro

about 3 months ago i got an oil change from them on my 2011 camaro SS and they told me the price would be $40 it ended up being $70. the old man that worked there proceeded to tell me that i was going to mess my engine up by driving more than 5000 miles without an oil change. even though I use full synthetic oil that’s rated for 7000 miles. as of now i am doing my own oil and they tightened the oil can so much that i can’t even get it off. the can is literally crushing and i am loosening it. that alone will never make me come back currently i have my dad helping me because he is a mechanic and he is pissed at the person who put the oil can on

Dont recommend going to this dealership for any service.... - jakemiller296

Dont recommend going to this dealership for any service. I've had one oil change that was done incorrectly and had to go back a few weeks later to have the oil topped off due to low oil level. I've found various broken pieces of plastic around the air filter box and intake along with oil caps left in the engine bay. Then to top it all off I had a wheel bearing replaced a few months after I bought my used vehicle from them and I'm am now having the same bearing replaced 14 months later when all of the factory bearings on the other wheels are just fine and now they are refusing to warranty the part unless I drive it ( with an unsafe wheel bearing that has caused brake pressure issues while turning sharp left ) from the other dealer to theirs so they can work something out with me. DO NOT RECOMMEND unless you want to have your car in the shop most of its life.

The same two parts guys who sold me an in-stock $300+ - Rick.mcmurry43

The same two parts guys who sold me an in-stock $300+ trim part a month ago refused to accept the return of the part when I was unable to remove the old part. It was in the factory packaging but I didn’t have the receipt. Their computer showed the sales of the item and would have shown my purchase if they wanted to provide even basic customer service. Very disappointed in Jkm Fisher Volvo.

When the battery failed in my Sienna I went to J &... - KALKAL

When the battery failed in my Sienna I went to J & P's for a replacment. Not only did I get charged full price(expected) but I was charged $20 for installation. They did get my $20, but they will now never get any more of my business.

I have had multiple dealings with Mike in the service... - csexton4

I have had multiple dealings with Mike in the service department. He always welcomes me, now by name, is always very polite, upbeat, and friendly. Often I wait in the customer area when having an oil change, and he always gives me updates on the progress of the work. He also always offers a ride if I don't choose to wait for the service. He helped me sync my Bluetooth phone when I finally got one, and worked with me when it turned out that the car's Bluetooth wasn't working and the warranty had expired. The best part of the coming in for service is that everything is explained and questions answered thoroughly, and there is no pressure for extra work to be done. I don't feel like unnecessary work is recommended, so when some procedure or repair is suggested, I have time to discuss it with my husband rather than make a snap decision.