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Toyota of Gladstone - Gladstone, OR

On 11/22/2009 7:19:34 PM there4 wrote:
I worked with Seth initially through email, discussing what terms I was looking for and what kind of car I wanted. First, I found him extremely responsive -- no email "auto responses" common from other non-net savvy dealerships. It was a direct series of emails, quick and responsive to every question. He was professional, honest and to the point. No pressure, just information. We agreed on price. I came to the lot and met Seth. Again, not anything like the stereotypical salesman. Patient -- even encouraged a car with less options since he knew I was cost-sensitive though I stuck with the LE version (OK, maybe I do like the power seats after all). There was no up-selling (obviously the business manager was going to discuss extended warranties but with no pressure applied and I was offered chip protection, etc.). The deal we struck was exactly what we agreed to. We had to work on the trade-in but that was expected beforehand -- I had a 15 year old beater that had been in a side-door accident, so I knew we'd have to work on it. I got the mandatory "visit to the manager" about the trade-in (not the agreed to price of the auto), but Seth came out several times to apologize for the wait and explain what was going on and I was extremely satisfied with the final deal. I'm a business owner and no stranger to sales myself and I must say that my experience with Seth and others was very positive. I believe in honesty, being straight forward and keeping one's word in a business negotiation. And Seth came through with flying colors. I got the tour of the entire business and I must say they had the cleanest repair shop I've ever seen. Best experience I ever had buying a new car.

Wilsonville Toyota-Scion - Wilsonville, OR

On 11/19/2009 8:55:44 PM RC Wells wrote:
My wife and I saw the dealership's "No Bull" commercial, and decided to e-mail and see what the dealership could do for our need.

We received a prompt and responsive answer to our queries, and found the in-person in dealership experience to be a very helpful, and pleasant.

My wife and I really like the one price approach used. No haggling, no running into the other room to see some slick wearing a car sales suit, no free tires, no free lifetime oil changes, and no bull! This was simply a reasonable and intelligent approach to selling their vehicle.

I appreciate not being bounced from one person to another. It is good to see a business with a set price, people that help find the fit for the application, and no effort to steer me into something I really do not need.

We will do business with this sales person and the dealer again based on this experience.