2,586 Pennsylvania CODA Service Centers

Unable to diagnose and fix steering rack issue - bssj

I took my 2011 CTS-V in for a steering issue several times. Showed them what it does, describe the issue in detail and they told me there were no issues. Informed me it was the wide tires and curvature of the road I was feeling. I also had radio reception issues which they said was most likely due to the antenna in the rear window being defective. Replaced my rear glass TWICE cause they messed it up the first time and it didn't even fix the issue. Ended up taking it to Baierl Cadillac and they diagnosed the steering issue within 20 min as an internal gear failure. Replaced steering rack and problem was solved. Avoid this dealer at all costs.

Good service, not far from home, I have nothing more to - woodcutter

Good service, not far from home, I have nothing more to say. Have a great day.

If I could give NEGATIVE stars, I absolutely would! - tk721

If I could give NEGATIVE stars, I absolutely would!! I have had nothing but PROBLEMS with them for MONTHS. Seven to be exact! My car is under warranty and I'm having an oil consumption issue. I took my car there to have it checked out. It took me WEEKS to get an initial appointment, back in February, and we started the oil consumption test. They had to have my car for over a week with no loaner for me. I had to bring my car back again. And again. And again. And again. Also, I was always the one calling them, they NEVER called me initially or called me back. It would take hours or days or the ladies at the front desk to finally get hold of someone. When it finally came down to me needing a new engine, I was told they filed a claim with Hyundai to start the process. Its been 6 months at this point. Finally I call AGAIN and they say "Oh, is your car still using oil?" ..... YES! They tell me they need more pics, I stop in for some "required" pics, then they actually called me later that day to say that "Hyundai" needed more pics, and that they'd need my car for at least two days to take them. Two days for pics?? I was told they'd call me on Weds and they'd get me in Thurs. Guess what? They never called! So I'm done. I called Hyundai corporate, who proceed to tell me that they've received NOTHING from this dealership! No claim was filed! No pics were submitted! So were they just playing pretend?? Are they so stupid that they were dealing with the wrong company?? I don't know, but I am BEYOND LIVID. Seven months of wasted time, wasted gas, being charged $40 for 2qts of oil, and a LOT of aggravation and I have nothing to show except a damaged bumper. I will be taking my car somewhere else to complete this process, because the people here are nothing but incompetent, ignorant, and TERRIBLE with customer service. ALSO, they hit my car with something while they had it, I'm not sure what, but it left damage to my back bumper. I was shown the problem and assured that they had ALREADY ORDERED the part and told that they would replace it at no cost to me. Every single time I was back in there, I asked about the bumper and they seem to have no record of that incident. EXCUSE ME?! So my bumper has still not been replaced. (They also at one point messed up the heat in my car, it wasn't working, it was blowing cold air. I called and was told that the AC kicks on when the temp reaches above the desired temp. So, you mean to tell me that at 8:00AM in late February/early March its 75 degrees outside?? I took my car back and made them fix it. They claimed nothing was wrong, but it started working correctly after that. My guess is they fixed a simple issue, but didn't want to admit they messed it up.) DO NOT EVER GO HERE. DO NOT BUY A CAR FROM THEM. DO NOT TAKE YOUR CAR HERE TO BE WORKED ON.

The service department is an absolute joke! - brooks.christopherj

The service department is an absolute joke! Had my car towed there for an engine replacement (under warranty) in late January and first was told that they have no loaner cars available and I would be put on a “list” to receive one. Fine , no problem. They had my car for a month and a half and that “loaner car” never became available. I called the service department several times and left a voicemail to return my call (which NEVER happened). I did get to speak to the so called service manager who assured me that she would return my call by the end of the business day (which of course NEVER happened). I finally got my car back in march and submitted all of my receipts from the rental cars that I had to get for 2 months and was told that they would submit them and I should receive a refund in a week or two. I called the Kia warranty company and they said that they can’t see any proof of receipts being submitted and the lady from the warranty company called them directly and left a message and of course, her call was never returned either. Now going on 2 months, I called the warranty company again today and lo and behold, still no submission of receipts so I’m going to submit them myself. The dealership itself is fine but the service department is a total joke and lacks any type of customer care. In my opinion, FIRE everybody on the customer support team (especially the manager) and for service, go somewhere , ANYWHERE else.

Unfortunately this business has decreased in being an - Upset wife

Unfortunately this business has decreased in being an honest business and fail at basic communication skills. I have never been treated this bad by a car dealer, and that's saying a lot.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Great Service Department - luczakbj

I purchased a used 2008 Mini from a non-mini dealership, which included a warranty. I unexpectedly had to have service work done immediately after the purchase. In addition to the unplanned service work, I had a large list of potential repairs I needed assessed and quoted. Dan Best and Mini did an excellent job completing the necessary repairs and quoted all the anscilary items. Mini did a great job communicating with the warranty dealership and myself over numerous phone calls. Since the repairs, the car has been running well without issue.

Staff always treats me with respect when I bring my 2013 - Helene H Williams

Staff always treats me with respect when I bring my 2013 Subaru Crosstrek in for service.

It seems to take some time to get an appointment if you - mom

It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly.

These people are in business to rip you off as much as - Paulcupp53

These people are in business to rip you off as much as they can. Don't buy here or you'll regret it. $600 to get my leesed Jeep through inspection with only 11k. 40 k tread mile warranty meant nothing as I was charged full price.

I recently got service for my 2018 RAM I brought the - Kenhay3

I recently got service for my 2018 RAM I brought the truck in on the wrong day but the service guy said I can choose to leave it and they will get to it when they can. I would have returned on the correct day, but he said I could just leave it. After a couple of days I sent my wife to check on the progress , it wasn't ready yet. the service guy said he called me later that same day, I got no call nor voicemail the service person was very rude to me and my wife, he started trouble with me about a phone call I made earlier today. I was there just to pickup my truck. I didn't say anything to him, but he felt the need to remind me about the earlier phone call. he said that I was rude and disrespectful to him. why did he need to say anything to me, I had no business with him. I never been treated like this before. the msnager ask me to leave and that he was going to call the police on me. I have bought many cars and trucks from this location. I am in total shock of the service department attitude and lack of professionalism. Ken H.