2,583 Pennsylvania CODA Service Centers

I had a very negative experience at this dealership's - jhelisek2004

I had a very negative experience at this dealership's service department. My wife took our 2-year-old Hyundai Tucson, with only 26,000 miles on it, in for a simple oil change. The service advisor returned with a list of 'strongly recommended' repairs and services totaling over $1,700. Among the recommendations was a full set of new tires, despite the original tires being rated for 50,000 miles. When my wife expressed skepticism, the service advisor reportedly told her that modern tires 'don't get nearly the mileage they are rated for.' This excuse feels like a transparent attempt to sell unnecessary products. We also questioned several other recommendations on the list that seemed premature for a car with such low mileage. This visit felt like an attempt to take advantage of a customer by pressuring them into paying for services they don't need. I would advise anyone to be cautious and to get a second opinion before approving any major repairs suggested here.

First incident. Went in to Wright Suzuki to get... - ztiger

First incident. Went in to Wright Suzuki to get differential, transfer case and transmission fluid changed on a 1997 Sidekick. My wife drove the Sidekick in and I followed her with my 1987 Samurai so we could go shopping elsewhere while they were doing the work. We put in all the information about the car on the work order including (4 door, color, license plate number, etc.). We decided to wait a few to see if they would take it in quickly. The car was still sitting in the service lot. So we decided to go shopping for a while. We walked around to the customer lot and my 87 Samurai was gone. Went back to the service area and there it was up on the rack with all the fluids drained out of it (very expensive high performance fluid that I put in it just a few months earlier). Now the 97 Sidekick is a 4 door mocha colored hard top. The 87 Samurai is a white 2 door convertible. With of course, different license plate numbers. When asked why they had our Samurai in there they said that was the car on the work order. We said check again. They insisted that they had the right car. We argued that and had to get the service manager involved. I told them they were going to put the same type of oils back in it because it was $30 a quart for the gear oils I had in it. They refused and put cheap junk back in it but then knocked off $70 from the sidekick work; that did not make up for the high performance oil cost. While we were arguing with the service manager they took the sidekick in and drained the transmission so we could not go anywhere else so they could still get money for that work. We got that mostly resolved but we were not completely satisfied. After three months we needed some work done on the sidekick again that required the dealer’s diagnostic machine. We also needed a full tune up as well. We decided to give Wright Suzuki another chance since they were much closer and cheaper than the other Suzuki dealer in the area. They fixed the one problem which was the distributor starting to go bad. They were supposed to do a full tune up (plugs, wires, cap, rotor). The car started acting the same after a month. So we figured it was just a defective distributor and took it back in since it was still under warranty. They found it was the distributor again and replaced it. Two months later the car just quit in the middle of the highway. We had it towed to a local repair shop and they found it to be the distributor again. They checked everything and found the Plugs were worn and burnt to nothing. Obviously Wright Suzuki had never changed the plugs when we had them do the tune up and caused the failure of the two distributors. It also had done extensive damage to the valves. Wright Suzuki is a rip-off. They destroyed our 1997 Sidekick. Besides that They can’t tell the difference between a “White with red and black stripes,1987 Suzuki Samurai, 2-door Convertible” and a “Mocha colored 1997 Suzuki Sidekick, 4-door, hard top”.

The mechanics here are absolute cash hogs. - Erik

The mechanics here are absolute cash hogs. They will perform $5k worth of work before letting you know your car needs rebuilt, when it’s already visibly totaled if a competent, ethical mechanic is looking at the frame of the car. Customer service is great though. I learned later on that Wynn Volvo failed to fully perform a seatbelt safety recall on my car despite saying directly to my face that they did. This business is a scam. Very thankful for Stillman Volvo in West Chester pointing this out.

They were awesome! - cathyb10811

They were awesome!! Very friendly and helpful. Found out why my tire was going flat and fixed that as well! Even washed my car for me!!