197 Pennsylvania Chrysler Service Centers

recently I lost a key fobe. - jeepPat

recently I lost a key fobe. I called Gary Barbara and they told me it would be $110 for the fobe and the programing. I booked an appointment. When I arrived I was told that they did not have the fobe, but they could order it for me at the new cost of $189 (plus $110 to program). I explained to them what was told to me on the phone, and they shrugged their shoulders. I took a day off of work to get this done! I explained that, and they could care less. I usually do not speak to managers, but after the bait-n-switch and the dismissive attitude of the service clerk, I asked. She called me back and was just as dismissive. She told me that she could give me a $25 discount. I explained to her that I has taken a day off, and I was quoted a price of $110 total. Again, she could care less. DO NOT TRUST THIS DEALERSHIP. They have always been accused of the bait-n-switch in the sales department, so I guess you can add the service department too. BEWARE.

I have dealt with many car dealerships over my 30 years... - ecrouse

I have dealt with many car dealerships over my 30 years of driving and have not found any near as friendly, courteous and professional as Baugher Motors. From the beginning of shopping for a car to the routine maintenance, they have been top performers in my book. The sales team was very informative and helpful without being pushy, like at most dealerships. The parts department is also 5 star perfect in helping you with the added little extras we wanted for out new van. Then there is the service team who makes your job the most important job of their day making you feel very much cared for without any worries about the quality of their work. Then let’s not forget the office staff, they go out of their way to make sure every thing is explained to you so you never have any confusion with paperwork or billing. I always repaired my own vehicle but always took my wife’s van to what ever dealership it was purchased from to have work done. Repairing my own vehicle was due to not trusting the dealerships in doing a top notch job as poor work always done to wife’s vehicle. After purchasing a new vehicle at Baugher Motors and experiencing their other departments I felt a little easier with taking my wife’s vehicle to have routine maintenance performed. With this maintenance, I discovered that their service department is as outstanding as the rest of their dealership. Take it from someone that does not trust car dealerships, I will now buy and have maintained all my vehicles exclusively by Baugher Motors. I have been around and have found no dealership even close to the level of care and quality of work that Baugher Motors performs. They are truly a five star dealership. Today my wife and I swapped vehicles because we had taken hers to Baugher Motors to have some regular maintenance performed. I am disabled and always home so I didn’t need my vehicle for the day. My wife called from work and explained that she had to go have some emergency dental work done therefore I would have to pickup my son from band practice. She wasn’t sure how I was going to do this being I had no vehicle that day. I told her not to worry. I felt very confident that Baugher Motors would help me with the problem. I called and explained my dilemma to them and they said they would perform the maintenance ASAP and bring the vehicle to me. Now it was 9:00AM and I didn’t need the vehicle until 4:00PM, as I had explained to them. By 10:00AM the vehicle was sitting in my driveway with all work completed. Let me tell you that after dealing with many other local dealers I found this service to be above and beyond the normal requirements of doing business. Baugher Motors made sure that my personal problem was dealt with just like a member of their own family. As always they made sure that the customer comes first. Thanks again Baugher Motors!

They lie in the service, they told me my car fixed itself - dondiltz

They lie in the service, they told me my car fixed itself when it was and using two and one half quarts of oil every 1500 miles

I bought the reasonably priced package for three oil - scott.hartman

I bought the reasonably priced package for three oil changes that include tire rotation, and they do a short inspection of the vehicle and list Red/Yellow/Green depending on what is found. My Son took his vehicle in to drop off on Friday, to be serviced Saturday morning because he has Military Duty and couldn't take it and wait. They didn't have any envelopes in the drop off box, so he had an regular envelope and put the info on it and deposited the key in the dropbox. They contacted me the next day and said the vehicle was done so I got a ride out to pick it up. When I arrived they gave me the key and I asked for the R/Y/G paper. The guy said I had to talk to Tyler (who was on the phone) after waiting, Tyler told me that the envelope only said oil change, so they didn't do any of the rest of the stuff. He said we should've written it down that we wanted a tire rotation & vehicle check (which I already paid for). I told him there were no envelopes, so how are we supposed to know what to write down! He didn't believe me about the envelopes so he went and checked the box himself. I left very disappointed because it's such a hassle to drop off a vehicle because they said they don't do reservations. I've left four messages for (Rachel R.) over the last two weeks and I have not heard back. I'm told she is the service manager, and I have an issue with the work (not) done to my vehicle and the way I was treated by the staff, and I have yet to receive a call back! This is very disappointing! My oil was overserviced, tires not rotated, and the red-yellow-green check sheet not completed! Why pay for a package only to receive this kind of service and then to be ignored.

Jeep Grand Cherokee service - SF

The service at Bedford Jeep is not typical and I mean that in a good way. The guys at the service counter are knowledgeable, professional and on top of things. I couldn’t be happier with the service I received. Given the awesome service I received I’ll be buying my next Jeep from Bedford Jeep.

Service with no problems makes it a good day, car ready... - tom71147

Service with no problems makes it a good day, car ready on time. Tito was very professional to work with and set up my next appointment

Do not take your vehicle to the service department. - Fuzz.

Do not take your vehicle to the service department. I can only laugh at how incompetent they are. No one knows what they are doing

Very Efficient and friendly employees! - relyt737

Very Efficient and friendly employees! I will certainly be coming back for more oil changes and inspections!

Outstanding service and staff. - CAPTJMERCER

Outstanding service and staff. Employees were courteous and very capable. They resolved all my issues. Thanks!