I have a 2012 Honda Accord. - MRI FSE
I have a 2012 Honda Accord. Recently I had an indicator appear on my dashboard reporting that my front passenger door was not closed. I also noticed that, since the door wasn’t apparently closed, my auto-lock feature was not activated. In doing some on-line research, I noticed that there was, to some extent, of a history of occurrences. See: Faulty Door Lock Actuator May Cause Power Door Locks to Activate Intermittently : Honda Accord Electrical and Lights (repairpal.com)
I ordered the part from the dealership to have it replaced. I assumed, since it was a somewhat expensive part, as well as extensive labor involved, some sort of analysis would be performed to see if this part was truly necessary. I most definitely did not expect the dealership to blindly replace the part without any diagnosis simply relying on a customer’s judgement. The cost of the part and labor was $330.79. As it turned out, the error reoccurred. Afterwards, an adjustment of the door latch resolved the issue with an additional charge of $79.50. When I asked why this was not looked into before the part was replaced, I was told that I needed to request a diagnosis first. Shouldn’t a diagnosis be “due diligence” on the part of the service department experts?
I assumed that a service organization such as theirs would do the same thing. Obviously, this does not equate to the same level as a patient diagnosis. Not having the doors auto lock could have caused unnecessary injury if an accident occurred. A simple observation /diagnosis by those in the service field, coupled with a simple repair, would have gone a long way to solidify my trust.
The fact that a diagnosis was not part of the service mindset and I was therefore charged for a problem that didn’t exist, affirms that I will no longer seek to have any service performed by Jones Honda in Lancaster, PA.
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