2,584 Pennsylvania Kia/1000 Service Centers

Poor service - Mark

Took my Traverse in b/c of a check engine light. The service department spent time and my money to figure out the problem and couldn't give a definite answer what it was. I expect if you take a car to a dealership that only works on Chevrolet they could diagnosis the problem and give me a solution. Dis appointed in the service department!

Normally a good service center, but everyone has a off day - Jeepman4x4

I normally try to take a vehicle back to the dealer I bought it from for all services. Keller has done good on oil changes, but recently I got new tires and then a alignment both had problems. First the tires. When the service tech brought my truck (Ram 1500 Big Horn) to me upon installation of my new tires I started it only to have the low tire pressure light come on. REALLY? All four tires were 5 to 7 pounds low on air. How can a tech install new tires then drive the truck and NOT notice the low pressure warning light being on. So then the service manager tells me my alignment was out of spec. I agreed to a alignment. Once again after completion I took delivery only to realize on my drive home that the steering wheel was way off center to the right and the truck had a serious pull to the right. Note when I took it in for new tires the steering wheel was straight and the truck would track straight down the road for a mile. I returned and the tech claimed something moved prior to final alignment?? Anyway they fixed it the second time. However I am now feeling a slight pull to the left and the wheel seems to lean left slightly, but I am not sure I am just overly sensitive due to the problem earlier problems. Time will tell.

On May 17, 2024, I filed a complaint with Hyundai - borrayo.schwambach

On May 17, 2024, I filed a complaint with Hyundai Consumer Affairs. It escalated to a case manager. A 2020 Tucson that my father purchased in March of 2023, has been in the repair shop for 12 weeks now, with no ETA on when it will be repaired. They have provided a loaner vehicle for my parents during this time. As of 5/28/24, the case manager from Corp Hyundai gave me an update that the previous two electronic control units were not programmed by the manufacturer. Possible bad batch of parts. It seems the transmission was replaced on my father’s 2020 Tucson, and then needed this electronic control unit to make the new transmission run. Then on 6/13/24, the case manager from Corp Hyundai called with an update that they received the 3rd electronic control unit and it was calibrated. The vehicle is running, and they just want to check the wiring and ensure the check engine light does not come on. As of 6/20/24, I do not hear an update. I sent an email to the case manager asking for an update. She sent me a response by email on 6/24/24, stating the Service Manager at Kelly Hyundai on Tuesday confirmed the Engine Control Module was programmed, installed and functioning properly. While completing the final testing, they found the transmission solenoids were not transmitting properly and also, the vehicle needs a replacement engine control harness. Regrettably, the engine control harness is on a national back order. She has been working the last couple of days to get an update on this part. No ETA for the harness but she will keep me updated every week. My father, or anyone for that matter, should not have to continue to "hope" that the parts "on their way" will be installed correctly and/or function properly. Too many times now this has shown to not be the case. The 2020 Tucson has been in the service department for 12 weeks. Given the circumstances and the extended delay in repairs, my parents' confidence is now way beyond repair and they are requesting a full refund and at that time will return the loaner vehicle. I am hoping that someone at Kelly Hyundai is able to settle this with a full refund to my parents.

I had a wonderful experience in communicating with Mr. - Marcus

I had a wonderful experience in communicating with Mr. J. Gooding he was knowledgeable and led me in the right direction into looking to get my daughter into a vehicle for traveling to and from school and work he was very patient, and even spoke to my daughter to find out what she would like and what what involved in her travels so he could fit her into the right vehicle. I would definitely recommend this location to anyone looking for help with vehicle and please insist please do speak to Mr. J Gooding he was exceptional. 👍🏾👍🏾

Service department is not customer friendly. - GSX1250fa

Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent and they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

Quick service and done very well. Service was done on... - butch

Quick service and done very well. Service was done on time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company

I never write reviews but there service is absolutely... - Shanedonavan

I never write reviews but there service is absolutely amazing I’m shocked the fact that they wash your car no matter what you are there for! Highly recommend definitely doing all my business with them

oil change and tire rotation - allen

appointment was for 10:00 did not take car into service bay till 10:45. Service rep said i only get 1 free oil change,When i got the car in january salseman said i would get 2 free oil changes