2,575 Pennsylvania Kia/1000 Service Centers

13 years of service at Volvo service center nurtured my - Saline

13 years of service at Volvo service center nurtured my car to 222,222 miles quite close to 2/2/2022. 5 service members helped me thru my grief. Stellar workmanship.

Tried calling to speak with service department…no one - lhlavinka14

Tried calling to speak with service department…no one EVER answers the phone. And when I left a message, no one EVER called me back. Horrible customer service. Only reason they get one star is because the woman who answered the phone and transferred me to service dept was nice.

Bought my Mazda 6 here in 2012. - jrlaplant

Bought my Mazda 6 here in 2012. Salesman was no preasure and service dept is very good.

I have no idea how to rate Scott Cadillac Chevrolet since... - Jill5K

I have no idea how to rate Scott Cadillac Chevrolet since we purchased our Volvo from Scott Volvo. That being said, I have nothing but good things to write about Ted, the Service Consultant, at Scott Volvo - he is an excellent representative of the dealership. Todd M was very helpful and professional in arranging for our leased XC40 to be purchased, and Scott in finance was also very helpful and efficient. The only complaint that I have is that we had our service appointment at 1:00 p.m. and didn't get out of there until almost 3:30 p.m. - this, to me, is not acceptable. We assumed that once we got the paperwork done to switch over from lease to purchase, that the inspection/1-year maintenance service would have been completed. Sadly, it was not. This also happened last year when we took the XC40 in for inspection/yearly maintenance - we waited for over 2 hours. We are from the Reading area and the reason we go to Scott Volvo is, really, because of Ted and his staff. But waiting as long as we did this time as well as last year, was not a great experience.

Returned to the dealership two weeks post-sale. Another... - Gary H

Returned to the dealership two weeks post-sale. Another positive experience. Had a 30 min session with John, the technology guy about all the vehicle's electronics. He was very helpful in showing me things I had not discovered on my own. They also took my car to re-treat with Zurich shield even though the first coating was perfect (apparently, not perfect enough for them). Provided me a rental car without having me ask for it and gave me a $25 gas card for letting them educate me on my car's electronics (does that make sense....they paid me to come and learn from them?). Spent a few moments talking with Henry before leaving and I felt I wasn't speaking to the general manager of the dealership but moreover, a really good friend. Let me tell you, I am 63 years-old, lived in the Greensburg area since 1985 and have purchased a number of cars since living in the area but this is my first time to Sendell. Not sure how many more car-buying years I have left but God Willing and the creeks don't rise, I will go back and buy my next one from these guys. I would encourage anyone reading this post to do the same. - Gary

They don’t want or need black business here. - Anon412

They don’t want or need black business here. First time I took my car to get some basic work done, the day I was supposed to come pick my car up, my key was not at the dealer. Nobody called to tell me that before driving an hour plus to get there. Secondly, today I dropped my car off to get my side mirrors replaced. It’s in my customer profile and obviously when I pulled up my car was pink. They wasted my time scheduling me an appointment knowing what I was coming in for and knowing the COLOR of my car. The service manager didn’t want to work on the car because it was painted PINK. My car being pink has nothing to do with them simply fixing my side mirrors. I truly believe they refused to this job because I was BLACK. I called another Audi location who said they can do the job and have an appointment scheduled with them. Another reason I believe they denied me is because my insurance was paying for it and I wasn’t coming out of pocket. Take your BLACK DOLLAR where it’s valued because it is not here. And don’t bother calling corporate they’re full of xxxx too!

I want to identify Chuck France, Bob Hallisey and Adam... - ScottBecker

I want to identify Chuck France, Bob Hallisey and Adam Buczko as being outstanding in customer service. I highly recommend them without reservation. Chuck & Bob made the sales experience a pleasure and Adam has taken excellent care of all service related issues.