2,584 Pennsylvania SRT Service Centers

Not the dealer it once was! - Euro

Not the dealer it once was! Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What else has failed? New owner/manager expects customers to keep the paperwork he threw out when taking over. Now he is "taking" the customers that once came. Not me - I'm done with Brown-Daub Kia! He will find out that it is harder to get a new customer than to keep one - and every one lost is multiplied by the bad publicity he created for himself.

I took my spark to be inspected there. - Philoso-raptor

I took my spark to be inspected there. The service was exemplary, and they were happy to work with me on price. I will be forever grateful to the mechanics there and, more specifically, Jody Irish. I salute her. 8-)

terrible customer service. - waynescrane2

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again!

Courteous, outstanding, and professional. - Sdepaul85

Courteous, outstanding, and professional. Very knowledgeable and patient. Kept me posted on progress of work.

3 hours for an oil change and inspection is a little - tjcurry33

3 hours for an oil change and inspection is a little much. When I was promised free inspections for buying there, there should be no fee but they still changed me. I called 4 different times and no one bothered calling back. Will not buy from you again!

Big improvement from prior times using this dealership. - Ram Promaster 3500

Big improvement from prior times using this dealership. I was able to wait for the service to be performed on my Ram PROMASTER 3500 camper van and the service advisor went over everything with me while I waited. They assured me that the tires had the correct pressure as stipulated by Winnebago in the door of the camper van. That wasn’t the case on prior visits.

They are very professional, thorough, friendly, and - Schmidt65

They are very professional, thorough, friendly, and timely. Aaron was especially cordial and had our car done in much less time than expected.

Title: Outstanding Service and an Amazing Team! - ariyahfodor2019

Title: Outstanding Service and an Amazing Team! I recently visited LN for vehicle service and, although I did not make a purchase this time, I absolutely plan to return thanks to the incredible staff. The service advisors—Coleen, Sarah, Paul, and Allen—were all friendly, professional, and a pleasure to work with. Don, the EM, was especially impressive. He was outgoing and approachable without being pushy. What stood out most was his transparency—he did all the numbers right in front of me, avoiding the usual back-and-forth that I remembered from past car-buying experiences. Overall, the entire visit was comfortable, informative, and genuinely enjoyable. The atmosphere made me feel right at home, and I left with full confidence that I’ll be back when it’s time to purchase. Highly recommend!

The services received was excellent and all the staff - betunski

The services received was excellent and all the staff members were also great as per usual.

Came in for an oil change, tire rotation and was done in - Mcdonaldfive

Came in for an oil change, tire rotation and was done in about an hour. They even honored the on line coupon they had advertised. Only disappointment was my vehicle was not run through the washer like I was promised by the salesman Only other issue is the service advisor gave me their direct line to schedule which went to voicemail and I recieved a text immediately free the call for me to leave a message which was never returned

My service advisor Deb was a “10”. - warreneckel

My service advisor Deb was a “10”. She made sure my car concerns were 100% addressed. Deb is a huge asset to BMW!

Promised in day, it took weeks to fix a lift gate on my - Phil Wenger

Promised in day, it took weeks to fix a lift gate on my 21 Subaru Touring XLT. No communication. Finally to a wrong phone number after correcting it twice, I got notice the motor was in. Then after driving and dropping the car, we find it needs a 2nd motor, waiting another 48 hours. We take the car home and the close button goes into the frame, improperly installed. I fixed it myself. Folks at York say, “no compensation for warranty work, why should we give a xxxx.” We are switching dealerships. Love the car, HATE the service department at Ciacoca. Even worse, sales folks said loner for life. New ownership won’t honor contract. Service says NO LOANER. EVER. Driving to and from the dealership is just salt in the wound. Go to Lancaster. Their folks care and serve customers.

The service department was outstanding. - Mandy W

The service department was outstanding. Brian was very knowledgeable and informative. The parts department was also very helpful. I will definitely bring my car back for service!

The best ever. - Lpignataro

The best ever. Great employees. Friendly and very informative. Love my CrossTrek!!!Would buy another in a heartbeat

A pleasant welcome and right on time. - Awrbball

A pleasant welcome and right on time. Taken to service advisor who recommended what service I needed and give the cost estimate. Received a clean loaner vehicle and was on my way. Good follow up on work being performed and notice when work was completed a good and friendly experience

Nick K in service is the best. - caryn

Nick K in service is the best. He always goes above and beyond to help. He makes you feel like you’ve got an inside connection at the dealership. Excellent communication and customer service.

Since purchasing my 2022 KIA Soul, I have driven it to - Lindsay B.

Since purchasing my 2022 KIA Soul, I have driven it to and lived in three different states. Smail KIA of Greensburg, PA has by far been the best KIA service experience I have had. The service advisors (Taylor and RJ) made the routine maintenance of my KIA, which I’ve always dreaded, as effortless as possible. I came in for an oil change and was sent a progress report video of my vehicle while seated in their waiting area. SoCal, where I bought my car, doesn’t even do that. I also returned at a later date for a recall inspection, which Smail was completely transparent about. A prior dealership in Idaho only mentioned recalls if I did first. Their customer shuttle driver, Ed, even drove me across the street to Dunkin while I waited. We discussed my favorite past time of popular court cases while enroute to a maple glazed donut. So thank you Smail KIA, I’m not buying my next vehicle from anywhere else again.

Very prompt service and very friendly. - spagirlang

Very prompt service and very friendly. As well as efficient. They also helped me with a ride to work and back to pick up my car.

I took my truck to Laurel Ford knowing that I needed a - Dev

I took my truck to Laurel Ford knowing that I needed a recall on door locks needing performed but they went above and beyond while in the doors noticing extra little things needed performed for it to work better than before and they didn't charge me a dime for it. Thank you so much. I will definitely come back again for any service needs.

I was contacted by the Diane from Lexus service center - thailia2

I was contacted by the Diane from Lexus service center that my car needed the 20,000 mile service. We booked the service appointment for them to pick up my car at my home at 12:45 on Monday. I received an email on Sunday verifying the time and date of pickup. Monday comes at 1:05 no pickup. I call Lexus and speak with John and he says that he will forward this info to my service advisor Rich. NO ANSWER OR RESPONSE. I call back and leave a message for Rich. I finally receive a phone call around 3:45. He explains that my service call "fell through the cracks" and would I like to reschedule. NO I DO NOT! I have wasted my afternoon waiting.

I went to Maguire to have some work done set an - roneross

I went to Maguire to have some work done set an appointment. Maguire, they finish in the time they said. Good service pleasant people.

I love going there always helpful and the ladies are - Summersjermaine

I love going there always helpful and the ladies are amazing and helpful and Patrick too lol I hope things don't change with the new owners because they a great team there

My car was in for repair of the front right fender. - davidmzurn

My car was in for repair of the front right fender. The job was done when I expected it and the car was spotless inside and out. Thank you for a job well done;

Everything went smoothly with my inspection, emissions - rficca

Everything went smoothly with my inspection, emissions and oil change. I was very pleased as usual with my service. Thank you.

I hope we can get a clarification or credit for a - David Rose

I hope we can get a clarification or credit for a complimentary oil change and tire rotation from the Fred Bean Honda dealership regarding a $513.98 charge for a $5.50 wheel stud replacement. Including an offensive charge of $44.98 listed as “customer pay environment/supplies for repair order”. My local mechanic told me the repair should be around 1-1/2 hours so maybe $150-$175. At Beans Honda the labor hours were not listed just a labor total of $429.95 to install a $5.50 part. This certainly feels like what the president refers to as “greedflation”. I was flabbergasted to say the least. I got a very vague soft reply from management about their concerns for customers but nothing specific like a name to call or a credit voucher…..something tangible. I’ll remove my comments when I feel Beans Honda takes customers reviews seriously. Thanks

Pleasant greeting, accurate time wait, needed extra work - dmlm555

Pleasant greeting, accurate time wait, needed extra work but was offered a ride home...then decided to wait since extra work was begun immediately.

I’ve consistently had excellent experiences with the - ScannerDann

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service department combines skill, efficiency, and genuine customer care, but Rohrich Cadillac does exactly that. Highly recommend!

Where to start. - Plastics-man

Where to start.... my car was to be fixed for a warranty item and it took days! My wife and I had to beg for a loaner car! Then when we were notified that our vehicle was ready, it was very dirty and missing parts of the headliner. With the greasy hand prints everywhere in the car and myself ordering parts to replace the missing ones, I DO NOT recommend this dealership in any way!

Have had nothing but problems with this dealership, - hart02

Have had nothing but problems with this dealership, they've had my husband's truck for a month and Josh will not return our calls, and is conveniently never available when we call to follow up.

No nonsense dealership. - Denny J

No nonsense dealership. Everything that was done to this vehicle was done in a timely manner and done right.