2,584 Pennsylvania SRT Service Centers

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

When we purchased our 1st Honda from Antrim Way Honda,... - tracy1400

When we purchased our 1st Honda from Antrim Way Honda, Tammy made it one of the best car buying experiences we ever had. We were so happy with the experience, we returned 4 months later and purchased a 2021 Honda Ridgeline. Without a doubt, a 5 star experience. Before we could make our 1st payment on the Ridgeline, we returned to have some accessories installed and had our overall experience shattered by the rude and unprofessional behavior of Brad the service scheduler. He spoke with a condescending tone and verbally brushed me off when I questioned him on when my vehicle would be started (I had an 8am appointment and at 8:30 my vehicle had still not been started when all others had) When we brought the problem to the service manager, his response was to falsely accuse me of using profanity at his employees, instead of investigating it himself by checking cameras and talking with other customers in the area, nothing was resolved. The owner stated that this had never happened before, which based on the reviews in cars.com and yelp, this behavior from Chad/Brad was quite common. The owner then offered that the manager was a 40 year employee, which told me that my complaint was falling on deaf ears. No one offered an apology, which was the only restitution we were looking for. Antrim Way Honda has a history of treating women poorly by the service department, an integral part of the buying experience. The part that establishes the long term relationship between dealer and buyer. Had I of known, I would have taken my business elsewhere.

The reason for work was for a repeatedly noisy set of... - volendam

The reason for work was for a repeatedly noisy set of replacement wipers for my Avalon. Work done quickly and satisfactorily. I am happy to say the work was done with the same courtesy, consideration, and quality I have come to expect from Aubrey Alexander. I could not ask for a more pleasant place to take a car for servicing.

Nightmare-Horrible Service - Shazaam

Nightmare experience, horrible service-had my car in 4 times - they act as if they are doing you a favor. Worst experience ever. They won't give you a survey you aren't happy, that is how they keep all their awards.

The service manager Josh has always been willing to help... - Jem18

The service manager Josh has always been willing to help his customers whenever he can within reason. This trip he heped me went above and beyond with a problem that I was having with my 3.0 tdi. Though it was considered to be out of warranty.

Two No Good Lieing Nose Browner Females Manager and - SunInParadise88

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also.

Pay a lot for your Audi and expect the service of a... - broken96vw

Pay a lot for your Audi and expect the service of a luxury brand? Not here. $65k car with 7500 miles on it. Rear parcel shelf B&O sub buzzing like a beehive. Drop it off to have that fixed and after 3.5 hours of felt tape repair it's still there. I call to get that fixed again along with a leaking water pump that is a known problem with these cars. I'm told they only give loaners if you bought from them. So I'm off to another dealer. This is the first I've heard where a brand new car from a luxury German brand will not give you a loaner if they need your car for a few days as "it's company policy at Ciocca to only give loaners for cars bought here." My Ford truck I bought in California and have never been denied a loaner. I bought my Honda in Johnstown and was given a loaner. My VW I bought in Tennessee and was given a loaner (at another dealership).

While I was not crazy about my salesperson who was new... - ldpodcast

While I was not crazy about my salesperson who was new and did not stay long, the service here has always been fantastic. They are polite, accommodating, kind, responsive- and I've been extremely happy with everything about them after the sale. If your audi needs service, these folks are great!