2,584 Pennsylvania SRT Service Centers

In late January 2007, I purchased a used vehicle from a... - DaveDrives

In late January 2007, I purchased a used vehicle from a private party in the Franklin, PA area. I wanted an inspection of the vehicle before I purchased. The seller recommended Allegheny Toyota as likely to have the technical savvy and equipment needed to perform the service. The dealer undertook the involved inspection (well beyond the state safety inspection) finding several items that I would not have found had I chosen to inspect the car myself, performed some mechanical repair on a couple items they found, and brought in a body work expert to deal with a slight fender dent. Chris and the other service staff I dealt with were understanding and patient with my situation. Their technical expertise fit the needs of the vehicle and they explained any issues and proposed solutions with ease. I’m very glad I had the opportunity to work with this dealer’s service department.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

When we purchased our 1st Honda from Antrim Way Honda,... - tracy1400

When we purchased our 1st Honda from Antrim Way Honda, Tammy made it one of the best car buying experiences we ever had. We were so happy with the experience, we returned 4 months later and purchased a 2021 Honda Ridgeline. Without a doubt, a 5 star experience. Before we could make our 1st payment on the Ridgeline, we returned to have some accessories installed and had our overall experience shattered by the rude and unprofessional behavior of Brad the service scheduler. He spoke with a condescending tone and verbally brushed me off when I questioned him on when my vehicle would be started (I had an 8am appointment and at 8:30 my vehicle had still not been started when all others had) When we brought the problem to the service manager, his response was to falsely accuse me of using profanity at his employees, instead of investigating it himself by checking cameras and talking with other customers in the area, nothing was resolved. The owner stated that this had never happened before, which based on the reviews in cars.com and yelp, this behavior from Chad/Brad was quite common. The owner then offered that the manager was a 40 year employee, which told me that my complaint was falling on deaf ears. No one offered an apology, which was the only restitution we were looking for. Antrim Way Honda has a history of treating women poorly by the service department, an integral part of the buying experience. The part that establishes the long term relationship between dealer and buyer. Had I of known, I would have taken my business elsewhere.