2,584 Pennsylvania SRT Service Centers

Long Time Customer - camfam819

I have purchased and had serviced three (3) Ram trucks from Country Chrysler Dodge Jeep in the past 14 years and have had nothing but outstanding service at every turn. I've had the pleasure of working with Marty Lawrence for many years and he always provides world-class service. My current truck, Ram 3500 dually is principally used to pull a 4-horse head-to-head horse trailer from April - October each year. I completely trust all service needs to Marty and his team and I have never had a mechanical issue while using the truck.

We went to Courtesy Motor Sales Dodge in Altoona looking - Dee

We went to Courtesy Motor Sales Dodge in Altoona looking for an SUV that met a difficult set of requirements. We needed room, towing, roof racks and the ability to mount a support on the front to hold a hang glider or two. Every car we had looked at, including our own, has been impossible to put a front support on. They were so very patient with us and the sales woman, Lisa Thompson spent a significant amount of time trying to match us with the right vehicle. Mike Barnett, the manager, looked over our SUV and added suggestions on both how we could modify vehicles and vehicle models that had the potential for our needs. Then we went to the parts department and Alan Fridhof helped us there. Boy, no better service than all of this! We came away with a working solution and, when it comes time to trade up, we know exactly where we are going: Courtesy Dodge!

Marty, in service, is so great! - datkins

Marty, in service, is so great! He is always so nice & patient! He cares and is upfront. I haven’t had the best luck with the Jeep I purchased and no matter what he always stayed level headed and compassionate. He is greatly appreciated! Their service department is the only reason for this 5 star review.

VERY FRUSTRATING! - Paulmundy

VERY FRUSTRATING!!!!! I went on the dealership website to make an appointment for inspection and 3 recalls on my vehicle. I entered all my information along with all the codes for the recall notices I received. I submitted my appointment request and expected a confirmation email which I never received. After a few days I called the dealership service department to confirm my appointment. The gentleman I spoke with said I was not in his system. UGH!!!!!! He proceeded to take all my information and made an appointment for my inspection the following week. He explained that the recalls did not affect ALL KIA vehicles and they would check my vehicle to see which, if any, of the recalls affected my vehicle and then would order parts and then schedule the repairs. I was fine with that. The following week I showed up at my SCHEDULED TIME for my inspection and recall check and was told, “I’m not on their schedule.” And I was not even in their system. UGH!!!!!! I live in a rural area and the drive to the dealership is an hour each way. They agreed to “Squeeze me in” for the inspection but said I would have to reschedule to get checked for the recall. Not to fix the recall, to get checked to see if the recalls affected my vehicle then schedule any recall repairs for a date after that. I am getting my inspection and I will never be back to this dump. There is another KIA dealer an hour away in another direction. I will try them next time. I WOULD AVOID THIS PLACE IF AT ALL POSSIBLE!!!!!!

This group of Technicians and management are incompetent.... - gddelisio

This group of Technicians and management are incompetent. 2 months and $2000 for a $500 problem.

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

No complaints. - skowens

No complaints. They are very social and friendly dealership and knowledgeable employees and the service is excellent.

The service I had here was excellent. - k45mack

The service I had here was excellent. The technicians were knowledgeable, helpful and completed the necessary work quickly.