2,584 Pennsylvania SRT Service Centers

Bought a 2011 outlander, didn't have the vehicle 3 weeks... - bobbitz997

Bought a 2011 outlander, didn't have the vehicle 3 weeks started having problems, the catalytic converter & 02 sensors went bad. They had the car for a month before it got fixed, got the car back a week later the check engine light was back on. Supposedly now either the timing chain or the cams are out of align, but they're not sure. Told me to take it to there Mitsubishi dealer in Darlington to find iut what was wrong. They definately sold me a lemon. Will not recommend you to anybody, in fact I'll go out of my way to discourage anybody from buying from your dealership. Bought on April 5th now they're ssying the warranty is up they're not responsible

All I needed was an oil change, a coolant top off and I - Patty Kirkner

All I needed was an oil change, a coolant top off and I had an appt for 10:00 am... I have been here for 2 and a half hours!!! Unbelievable.... how long would it take without an appr???? A whole day? This is Ridiculous.

A bad experience that the owner made worse - RachelG

Brought the car in for a bad wheel bearing and was told air pressure. (I had explained this was an issue since I bought the car and elsewhere did not find it.) 2 hours wasted and I was annoyed, just asked for the car back to get out of there and get to work. I paid a lot of money to have my car detailed and get it ready for winter. They put my perfectly clean soft top through a car wash in 20 degree weather and then the owner told me to "Calm down its just soap" when I wanted to know what product and the data sheet on it. It is not "just soap" if it takes off the protection I paid for yesterday. Also OSHA requires that these data sheets are kept on file in case of an employee incident. Instead of trying to investigate he made the situation worse. Reported to GM corporate offices and BBB. OSHA also notified but out of their control as I am a customer not an employee.

GREAT SERVICE - MR.EARL

I DIDN'T BUY MY CAR AT THIS DEALERSHIP , BUT THE DEALER I BOUGHT MY CAR AT IN PITTSBURGH . WAS ALWAYS KIND OF NOT VERY NICE. SO I CAME HERE, I HAD NO PROBLEMS GETTING MY CAR SERVICED AT JIM CRIVELLI . THEY EVEN HAD A WATER PUMP FOR MY SONIC . WHEN I HAD IT IN FOR ASTATE INSP. GREAT PLACE I'LL SHOP THERE AGAIN!

Shorkey has the best customer service people in their - wmslaby

Shorkey has the best customer service people in their service department. They are always courteous, knowledgeable, and committed to helping the customer with the issue at hand. We will always stay with this dealership

Bob and Derek were very helpful And courteous when I had - Frankieronald25

Bob and Derek were very helpful And courteous when I had my truck in for inspection

Absolutely The Best - Jacqueline67

Always treats me very well and respectful. Would recommend 100% Thanks Watson of Murrysvillie ????????Thanks Zach and they even Washed My Beautiful Truck !!! I'm a Happy Girl ????????????????

My go to dealership. - Don

My go to dealership. Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also outstanding. These two are managers there. Jaret Kuhns and Jeff Robinson are great sales Consultants to work with. Pat and Jeff in service are awesome. Bought 11 cars in 11 years here. Some for me , wife and kids. Do your self a favor and go see them. Thanks again for everything and see you next time.

Service department has outstanding service advisors reps. - davec343

Service department has outstanding service advisors reps. Sam and Chris always have a smile and are there to help. Been here 4 times and each time was a good experience.

Service Department - Amy D

Super helpful and friendly! The staff in the service department are always easy to speak to and they answer questions readily. The sales staff are honest, helpful, and kind. I highly recommend this dealership.

EXCELLENT CUSTOMER SERVICE - AndreaPij

I had to have my Canyon serviced and between Carmen the Service Manager, Mark the Service Advisor and the Service Foreman Bill S.had done such an excellent job at handling my issue with my Canyon. After numerous times with the check engine light coming on, (yes, they were all scratching their heads) but they worked very hard and many long hours to find the problem & fix it. Mark & Carmen both kept me notified of everything they were doing to make sure my truck was correct & safe. Bill, the Service Foreman had gone out of his way by staying way later to make sure this issue was resolved. These guys definitely need to be recognized for such EXCELLENT CUSTOMER SERVICE! I really appreciated all the hard work and time they put into my truck and truly look forward to seeing them again for any future services needed but hopefully it will just be an inspection and oil change next time! These guys are really GREAT! Again, I am truly satisfied & would definitely recommend them!

I have had my BMW i3 serviced at Joel Confer for about... - jersand

I have had my BMW i3 serviced at Joel Confer for about 4.5 years. During this time, their customer service has only been rivaled by the quality of their work. I brought my car in last week with a significant issue. They went above and beyond what was required of them and worked with BMW to find a unique solution for me. I recommend this service center without reservation and look forward to working with them for years to come.

Great service! - alute812

I've been taking my Escape to State College Ford for the past two years since moving to State College. A few weeks ago, State College Ford failed to write down my service appointment after I had rearranged my day and gone in late to work, and they didn't have the parts available when I dropped it off. They did not seem to care that they had made a mistake and they did not say or do anything to try to make it right. They really didn't seem to care at all. Frustrated, I decided to try Joel Confer Ford. Not only did they save me $300 by suggesting a different method for fixing my car, but they were friendly and knowledgeable, as well as willing, able, and interested in explaining my car's problems and the services it needed. I was happy to have such a positive experience with Ford, because I haven't since moving to State College. I'll gladly drive the extra way to Joel Confer's in the future to get better service!

Most incompetent service department i have ever dealt with - JosephN

Brought my wife's car in for a scheduled Toyota Care maintenance. Picked vehicle up and within 10 minutes could tell there was an issue with the tires/alignment. Called service center back and they advised to bring it back in the morning and they would fix it. I specifically asked that they check the tire balance and alignment, they fluffed me off and said they would handle it. Wife brought her car back the next morning, service had vehicle for 5 minutes, told her that the car was "all fixed" and that she was good. Told her she didn't know what she was talking about and must have been confused. Car continued to have balance/alignment issues but they told us that it was just the tire wear and that they wouldn't be fixing it. 6 months later we had to bring the car back for the next scheduled service. Asked the service writer politely if he would have the tech check the balance/alignment since i knew for a fact it was off. Service writer attempted to speak to me as if i was a child that never drove car before and that i didn't know what i was talking about. Low and behold 2 hours later they call us back that our car is ready to be picked up. Service writer tells us over the phone that the cars alignment was off and that all 4 tires needed to be balanced, Yeah no Kidding!! Went to pick up vehicle and service writer insisted that we must have done something to the tires because their service writers would never do that. Well not only did their service writers allow it, they told my wife she was being silly and confused, and let her drive for 6 months on an unsafe car because they were too lazy/entitled to check the vehicles balance like i specifically asked. Entire desk of service writers is incompetent, unhelpful, condescending and rude. Service department is more than willing to let their customer driver an unsafe vehicle before they admit that they might perhaps have been wrong. Avoid this service department at all costs, worth the hour drive to the next Toyota dealership to not deal with these people. Also after they (finally) fixed the alignment and balance issue, they left the two tires with the most tread on them on the rears... instead of swapping them to the fronts like any decent service location would do. After quoting us for new tires they said it was unsafe to have low tread tires in the front, conveniently left out the fact that they're the ones that put them there!