2,575 Pennsylvania SRT Service Centers

Great experience with the service department for the last - mcaddy4

Great experience with the service department for the last decade or so appreciate it all

The best experience I’ve ever had at a Mercedes - Marilyn

The best experience I’ve ever had at a Mercedes dealership. Thank you for being so wonderful!

I’ve been going here for the past 7 years and recently - Tiffany Pag

I’ve been going here for the past 7 years and recently gotten a new GLC300 to bring in for service. I would drive an hr to bring my vehicle in, Keenan Motors was that good. Ever since Faulkner took over the service has plummeted. Over charging on services Keenan would of provided, lack of communication are among the few to name. The back seats interior wasn’t even vacuumed when I explicitly asked because I have car seats in the back. The quality of service has gone down, I would never return to this dealership.

Older car service - Billjill88

They say they can fix older Benz....but they can't, and will charge you a lot to "try and fix it". Go sonewhere else if you have an older car. They will siphon your wallet.

Very accommodating. Highly recommend them. - Mike Rosso

Very accommodating and always had my car done when promised. Went above and beyond to make sure my car was done correctly. They offer very good parts and service specials. One time I was not happy with the repair so I called them and they scheduled me a new appointment ASAP and had me back on the road in no time. Turns out the part was defective, not their fault. They way they handled my request was very professional. That impressed me because they wanted to make it right not push the blame. Highly recommend this service department.

Unable to diagnose and fix steering rack issue - bssj

I took my 2011 CTS-V in for a steering issue several times. Showed them what it does, describe the issue in detail and they told me there were no issues. Informed me it was the wide tires and curvature of the road I was feeling. I also had radio reception issues which they said was most likely due to the antenna in the rear window being defective. Replaced my rear glass TWICE cause they messed it up the first time and it didn't even fix the issue. Ended up taking it to Baierl Cadillac and they diagnosed the steering issue within 20 min as an internal gear failure. Replaced steering rack and problem was solved. Avoid this dealer at all costs.

Good service, not far from home, I have nothing more to - woodcutter

Good service, not far from home, I have nothing more to say. Have a great day.

If I could give NEGATIVE stars, I absolutely would! - tk721

If I could give NEGATIVE stars, I absolutely would!! I have had nothing but PROBLEMS with them for MONTHS. Seven to be exact! My car is under warranty and I'm having an oil consumption issue. I took my car there to have it checked out. It took me WEEKS to get an initial appointment, back in February, and we started the oil consumption test. They had to have my car for over a week with no loaner for me. I had to bring my car back again. And again. And again. And again. Also, I was always the one calling them, they NEVER called me initially or called me back. It would take hours or days or the ladies at the front desk to finally get hold of someone. When it finally came down to me needing a new engine, I was told they filed a claim with Hyundai to start the process. Its been 6 months at this point. Finally I call AGAIN and they say "Oh, is your car still using oil?" ..... YES! They tell me they need more pics, I stop in for some "required" pics, then they actually called me later that day to say that "Hyundai" needed more pics, and that they'd need my car for at least two days to take them. Two days for pics?? I was told they'd call me on Weds and they'd get me in Thurs. Guess what? They never called! So I'm done. I called Hyundai corporate, who proceed to tell me that they've received NOTHING from this dealership! No claim was filed! No pics were submitted! So were they just playing pretend?? Are they so stupid that they were dealing with the wrong company?? I don't know, but I am BEYOND LIVID. Seven months of wasted time, wasted gas, being charged $40 for 2qts of oil, and a LOT of aggravation and I have nothing to show except a damaged bumper. I will be taking my car somewhere else to complete this process, because the people here are nothing but incompetent, ignorant, and TERRIBLE with customer service. ALSO, they hit my car with something while they had it, I'm not sure what, but it left damage to my back bumper. I was shown the problem and assured that they had ALREADY ORDERED the part and told that they would replace it at no cost to me. Every single time I was back in there, I asked about the bumper and they seem to have no record of that incident. EXCUSE ME?! So my bumper has still not been replaced. (They also at one point messed up the heat in my car, it wasn't working, it was blowing cold air. I called and was told that the AC kicks on when the temp reaches above the desired temp. So, you mean to tell me that at 8:00AM in late February/early March its 75 degrees outside?? I took my car back and made them fix it. They claimed nothing was wrong, but it started working correctly after that. My guess is they fixed a simple issue, but didn't want to admit they messed it up.) DO NOT EVER GO HERE. DO NOT BUY A CAR FROM THEM. DO NOT TAKE YOUR CAR HERE TO BE WORKED ON.

The service department is an absolute joke! - brooks.christopherj

The service department is an absolute joke! Had my car towed there for an engine replacement (under warranty) in late January and first was told that they have no loaner cars available and I would be put on a “list” to receive one. Fine , no problem. They had my car for a month and a half and that “loaner car” never became available. I called the service department several times and left a voicemail to return my call (which NEVER happened). I did get to speak to the so called service manager who assured me that she would return my call by the end of the business day (which of course NEVER happened). I finally got my car back in march and submitted all of my receipts from the rental cars that I had to get for 2 months and was told that they would submit them and I should receive a refund in a week or two. I called the Kia warranty company and they said that they can’t see any proof of receipts being submitted and the lady from the warranty company called them directly and left a message and of course, her call was never returned either. Now going on 2 months, I called the warranty company again today and lo and behold, still no submission of receipts so I’m going to submit them myself. The dealership itself is fine but the service department is a total joke and lacks any type of customer care. In my opinion, FIRE everybody on the customer support team (especially the manager) and for service, go somewhere , ANYWHERE else.

Unfortunately this business has decreased in being an - Upset wife

Unfortunately this business has decreased in being an honest business and fail at basic communication skills. I have never been treated this bad by a car dealer, and that's saying a lot.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness